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EASY TO SET UP, EASY TO ADMIN

Need virtual call center software?

Allow your agents and supervisors to work from anywhere. With Dialpad's AI-powered customer engagement platform, you can get set up quickly and start engaging with customers and prospects on different channels, from one app. Book a product tour to see how it works!

A screenshot of social media, digital, and voice channels being handled by an agent in Dialpads omnichannel contact center platform
Screenshot of business text messaging features in Dialpad's desktop and mobile applications
Screenshot of adding and managing phone numbers from Dialpads online dashboard
Screenshot of creating a Dialpad Ai Scorecard in Dialpad’s online dashboard
インテグレーションを見る
Screenshot of Dialpads integration with another software
Screenshot of setting up an IVR flow in Dialpads online dashboard
Screenshot of a list of recorded calls in Dialpad-s app, showing caller IDs, times, and durations
A screenshot of social media, digital, and voice channels being handled by an agent
Screenshot of creating a chatbot response flow using Dialpad's no-code drag-and-drop builder
Screenshot of Dialpad Ai suggesting BANT sales playbook tasks for a rep in real time

Essentials

¥0

ユーザー/月

Try free Buy now
You could save 0% with annual billing

  • Inbound voice

  • IVR

  • ACD

  • Recording

  • Monitor, whisper, barge

  • Basic Ai

Advanced

¥0

ユーザー/月

Talk to Sales
You could save 0% with annual billing

All the value of the Essentials plan, plus:

  • Digital support

  • Live Assist

  • Digital Virtual Assistant

Premium

¥0

ユーザー/月

Talk to Sales
You could save 0% with annual billing

All the value of the Advanced plan, plus:

  • Omni-channel support

  • Ai Scorecards

  • Ai CSAT

  • Dialpad Support vs. other contact center platforms
  • Dialpad Logo
  • Others

  • 🌟 Native capabilities

  • Owns all of its own technology and features—including Ai, real-time transcription, omnichannel, and self-service chatbot functionality.
  • Typically needs partner integrations / third-party tools to provide full range of functionality, like Ai, transcription, and omnichannel support.

  • ⏰ Time-to-Value (TTV)

  • Setting up a new contact center takes as little as a few minutes thanks to Dialpad’s cloud-native platform and menu-driven self-configuration.
  • Setting up new users can take days or weeks, requiring significant professional services involvement.

  • 📈 Scalability

  • Incredibly easy to scale up and down—you can add and remove call queues, and hundreds of users all on your own!
  • Can scale up (more easily with cloud than on-prem platforms), but difficult to scale users back down if business is only seasonally busy (even for cloud solutions).

  • 💰 Total Cost of Ownership (TCO)

  • Dialpad offers transparent pricing, high-value bundles of capabilities, and support is always included in all plans.
  • May entice customers with a low initial price point that doesn’t include many needed features.