100% UPTIME SLA (YES, REALLY)
Enterprise phone system
A wireless business phone system is essential to companies of any size, but when you reach enterprise level, your phone system can make or break your business.
Unlike small businesses, global organizations have unique needs that require specific functionality. From instant scalability (for when you need to ramp up hiring quickly around the world), to guaranteed 100% platform uptime, to HD voice and video quality anywhere in the world, an enterprise phone system should be much more than just a business phone system.
It should be a full-fledged unified communications platform.
And “enterprise” doesn't mean “legacy” either. Tacking on a few advanced features to old PBX phones still doesn't always make them the best option.
What is an enterprise phone system?
An enterprise phone system is a phone setup or solution that's designed for large businesses (typically over 10,000 employees) that have offices located around the world. What makes enterprise phone systems different from your average business phone system is they're typically more scalable (which means it's possible to add hundreds or thousands of new employees to the system) and sometimes have more advanced features.
As you'll see below with Dialpad, for example, there are built-in AI features that can do things like transcribe your calls in real time and even provide a meeting recap in a post-call summary.
An enterprise phone system that’s a full-fledged UCaaS platform
Easy setup, 100% uptime
Need to add new users, port phone numbers over, or spin up a new contact center department? An admin can easily manage users, accounts, phone numbers, and more—and get support if needed—all in their online account. Plus, all Enterprise plans come with 100% uptime Service Level Agreements (SLA).
Industry-leading AI
Having analyzed over 5 billion minutes of business communications-specific voice and messaging data, Dialpad Ai can not only transcribe calls in real time—it can also pick up action items and specific phrases or keywords spoken on the call. Get real-time insights for business leaders, and live automated coaching for customer-facing or contact center teams, and more.
Integrations with CRMs and other tools
If your enterprise already has a large tech stack, then a key phone system requirement is whether it can integrate with your existing tools or contact center software. Dialpad integrates with Azure, Okta, OneLogin, Salesforce, Microsoft Outlook, and more to streamline workflows and empower agents to provide excellent customer support.
Enterprise-grade security and compliance
Not only does Dialpad have robust in-app security controls, it can also set up a custom retention policy to help you stay compliant and keep only what you need, for only as long as you need it. Dialpad can help businesses maintain compliance with major enterprise requirements including GDPR, SOC2® Type II, and more, with customers across highly regulated industries like healthcare, legal, and finance.
Not just an enterprise phone system
Book a demo for your team to see how Dialpad can work for your organization, learn about pricing, and ask us any questions. Or, take a self-guided interactive tour of the app on your own first!
Unique dual-cloud architecture
Many enterprise phone systems today have been around for decades, and their telephony technology tends to be grounded in traditional on-premises phone systems, which are often expensive and difficult to administer. Dialpad’s proprietary dual-cloud architecture is specifically designed for better connectivity, reliability, and excellent call quality around the world.
Custom caller ID
Want to talk to clients without revealing your own personal cell phone number? Send messages and make phone calls from any Dialpad-connected desktop or mobile device while showing the caller ID you want.
Visual voicemail
Dialpad’s voicemail feature doesn’t just save voicemails for you—it automatically transcribes voicemails too. Because hey, sometimes when you’re in meetings, it’s easier to read a visual voicemail than listen to it. Not only that, you can even forward a voicemail to a teammate.
Auto attendant
Do you get lots of phone calls? Spend less time manually transferring callers to the right person or department—let Dialpad's auto attendant and IVR features do it for you. This way, you can automate more of your call queue system, cut down on wait times, and allow your agents to focus on helping callers with more complicated issues.
Custom call routing
Route calls however you like! Dialpad gives you different options for routing phone calls to a team of agents (by skill level, who's been idle the longest, and so on), and also alternate options like routing directly to voicemail or other departments.
Flexible call forwarding
With Dialpad, you can park, transfer, and forward phone calls to your cell phone, a colleague, voicemail, and more, with a maximum of five call forwarding numbers.
Call recording
Not everyone can always make every meeting. And sometimes, you may have conversations with prospects or clients that you want to keep a record of. In these cases, having call recordings would be essential. In Dialpad, you have the option to do either manual or automatic call recording.
👉 Dialpad tip:
Call recording comes with its privacy and security concerns. But Dialpad's Recording and artificial intelligence APIs can automatically pause recording and transcription when your agents are taking sensitive information.
Call analytics and reporting
A good enterprise VoIP system should help you easily see when people are calling you and what call volume patterns look like. With Dialpad's call analytics, you can see for example which IVR menu options are being used (and which aren't)—and staff your team more effectively.
✨ Get the CIO Buyer's Guide for Business Communications
Our own CIO has been on both sides of this purchasing decision. Get her insights and tips on the biggest challenges for CIOs making this buying decision (and how to overcome them), how to vet providers, and more.
Standard
You could save 0% with annual billingUnlimited calling
Unlimited Ai Meetings for up to 10 participants
SMS, MMS & team messaging
Ai-powered call & voicemail transcriptions
Google Workspace & Microsoft 365 integrations
Real-time analytics & reporting
Web & chat support
Pro
You could save 0% with annual billingAll the value of the Standard plan, plus:
24/7 live agent support
CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
Microsoft Teams integration
10 office locations
Multiple phone numbers per account
Open APIs & Webhooks
Global SMS capabilities
Local number support in 70+ countries
25 ring groups (departments)
Enterprise
Contact us
All the value of the Pro plan, plus:
99.9% uptime
Unlimited office locations
Unlimited ring groups (departments)
Dial-by-extension
Integrations with leading SSO providers (Okta, OneLogin)
Azure AD SSO integration
Data retention policies
Priority live agent support
What are the benefits of using a true enterprise phone system?
Minimal maintenance
Adopting a cloud-hosted enterprise system allows you to avoid the costs that come with maintaining on-premises equipment. Don’t worry about upkeep—your phone service provider will cover maintenance costs. (There really are no maintenance costs, since the provider owns the infrastructure.)
Platform-wide upgrades to software, though, also require downtime to process updates, leading to lost business. Not only that, employees then have to re-learn the software repeatedly as interfaces and functionalities change.
With Dialpad, upgrades are released in small, incremental stages—which is safer, more stable, and creates a better user experience. Updates also cause zero downtime for end users, which means no dropped calls or interruptions to call queues when these updates happen.
More agility
The best modern business phone solutions are easily scalable. No matter how quickly your business grows, they can grow alongside you. Depending on if your team is fully softphone-based or not, you may not even need to invest in any new hardware.
Built on a modern DevOps approach, Dialpad grows with you while preventing overbuying and overprovisioning of services. Our truly scalable infrastructure uses microservices to simplify the tasks of any one service, making upgrades frequent and easy. With its autoscaling features, the Google Cloud Platform allows us to scale and modify your Dialpad instance depending on traffic size.
Our microservices approach is designed to scale with your business, meaning fast and easy user provisioning through SCIM & SAML integrations. This allows you to expand into new markets and work worldwide while still using your dedicated Dialpad phone numbers.
Cost-effectiveness
When you don’t have to invest in separate systems for each of your business communication needs, you’ll save plenty of money.
It also helps that, as mentioned above, the company providing your software covers maintenance costs. This makes hosted systems significantly more cost-effective than their on-premises counterparts.
The scalable nature of Dialpad’s infrastructure prevents overbuying and overprovisioning of services. Unlike many service providers who have to use the expensive routing paths mapped out by their third-party services, Dialpad keeps traffic local with our global data centers—which is more cost-efficient for you.
Get started with an enterprise phone system—that's more than a phone system
With SMS/MMS and unlimited calling, support for toll-free numbers and additional phone lines, and truly unified communication channels, Dialpad is a communication solution that's designed for enterprises. Try it now with a 14-day free trial or book a walkthrough with our team!