Enterprise phone system

Need to add new users, port phone numbers over, or spin up a new contact center department? An admin can easily manage users, accounts, phone numbers, and more—and get support if needed—all in their online account. Plus, all Enterprise plans come with 100% uptime Service Level Agreements (SLA).

If your enterprise already has a large tech stack, then a key phone system requirement is whether it can integrate with your existing tools or contact center software. Dialpad integrates with Azure, Okta, OneLogin, Salesforce, Microsoft Outlook, and more to streamline workflows and empower agents to provide excellent customer support.

Many enterprise phone systems today have been around for decades, and their telephony technology tends to be grounded in traditional on-premises phone systems, which are often expensive and difficult to administer. Dialpad’s proprietary dual-cloud architecture is specifically designed for better connectivity, reliability, and excellent call quality around the world.

Dialpad’s voicemail feature doesn’t just save voicemails for you—it automatically transcribes voicemails too. Because hey, sometimes when you’re in meetings, it’s easier to read a visual voicemail than listen to it. Not only that, you can even forward a voicemail to a teammate.

Route calls however you like! Dialpad gives you different options for routing phone calls to a team of agents (by skill level, who's been idle the longest, and so on), and also alternate options like routing directly to voicemail or other departments.

Not everyone can always make every meeting. And sometimes, you may have conversations with prospects or clients that you want to keep a record of. In these cases, having call recordings would be essential. In Dialpad, you have the option to do either manual or automatic call recording.