designed for businesses
More than a cloud phone system
Dialpad's AI-powered collaboration platform gives you more than just a phone system. Make phone calls, have video meetings, send SMS/MMS messages, and more—all from a single app. Get up and running in minutes with a virtual business phone number by signing up with a free trial!
What is a cloud-based phone system?
Essentially, a cloud phone system frees you (and your business) from being tied to a telecom company.
Your cloud service provider maintains data centers that house the phone system. When you sign up with a provider (like Dialpad), they manage everything, and you can start making phone calls through the Internet without setting up any onsite hardware.
VoIP (Voice over Internet Protocol) is the technology that makes it all possible. Through VoIP, voice signals can be transmitted over an Internet connection instead of through traditional phone lines.
Why choose a cloud phone system for small business (or enterprise) communications?
Before the cloud phone system became popular, companies used traditional phone systems like PBX (Private Branch Exchange) and landline desk phones.
As a phone solution, PBX has a few serious weaknesses. Not only does it require businesses to buy expensive hardware up front, it also forces businesses to estimate the number of users and calls they would need in the future and make purchases and infrastructure decisions with that maximum in mind.
Unsurprisingly, this estimate wouldn’t always match up with actual business needs, and companies would often have to overbuy in fear that they might hit capacity too early and have to put their business on pause—not good. This is where cloud-based phone systems come in.
Cloud phone system features and a whole lot more
Keep your business number
You can easily port an existing business phone number to Dialpad, whether it’s local, toll-free, or international. Our team can help you port over local phone numbers and also toll-free numbers, and your phone number will remain active while porting takes place. (Dialpad can even port Google Voice numbers.)
Truly unified communications
Dialpad is actually a UCaaS (Unified Communications as a Service) platform with a phone system built in, which means you get SMS/MMS and instant messaging, video conferencing, and other advanced features—all in the same app.
Set up in minutes
The best cloud-based phone systems can be set up in minutes. With Dialpad, you can add phone lines, create ring groups, and set your business hours in your online account in real-time. It's one of the biggest perks of having a cloud solution, and you can't do that with a PBX phone system (which takes days or weeks to do something similar).
Fully integrated UCaaS + CCaaS
If you have contact center teams and need more than just a cloud phone system, Dialpad has a cloud contact center platform that's truly integrated into its phone system. One login, one account, one user experience. Book a product tour to check it out!
Use your own devices
Every cloud phone system should come with a desktop and mobile phone app. Dialpad’s apps work across iOS, Android, PC, and Mac—and even works on web browsers so you can make calls from your computer or cell phone. No more provisioning desk phones (unless you want to.)
Standard
You could save 0% with annual billingUnlimited calling
Unlimited Ai Meetings for up to 150 participants
SMS, MMS & team messaging
Ai-powered call & voicemail transcriptions
Google Workspace & Microsoft 365 integrations
Real-time analytics & reporting
Web & chat support
Pro
You could save 0% with annual billingAll the value of the Standard plan, plus:
24/7 live agent support
CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)
Microsoft Teams integration
10 office locations
Multiple phone numbers per account
Open APIs & Webhooks
Global SMS capabilities
Local number support in 70+ countries
25 ring groups (departments)
Enterprise
Contact us
All the value of the Pro plan, plus:
99.9% uptime
Unlimited office locations
Unlimited ring groups (departments)
Dial-by-extension
Integrations with leading SSO providers (Okta, OneLogin)
Azure AD SSO integration
Data retention policies
Priority live agent support
A range of integrations
Dialpad integrates with popular software, from CRMs like Salesforce and HubSpot to customer engagement tools like Intercom and even industry-specific tools like Clio’s practice management software. (Plus its open API lets you build custom integrations.)
Call forwarding to your cell phone
With Dialpad, you can forward phone calls to your cell phone and have your caller ID show as your business phone number, not your personal number. Who says you have to take calls from your desk? Your cloud phone service should give you the freedom to take calls from anywhere (and never miss a call again).
Easy call routing and transfer
Look up any team member in Dialpad and transfer incoming calls in just two clicks. (You can even set up an IVR or interactive voice response menu in Dialpad so your customers are routed to where they need to go quickly.)
3-(or more) way calling
Need to bring someone else onto a call? Some VoIP phone services will charge you extra for three-way calls and conference calls, but with Dialpad, they’re included for free as a part of the most basic pricing plan.
Need a VoIP cloud phone system that gives you more than phone calls?
Sign up for a 14-day free trial to take Dialpad for a spin and get set up with a virtual phone number. Or, take a self-guided interactive tour of the app first!
Robust security
Dialpad is SOC2® Type II compliant and helps organizations meet HIPAA + GDPR compliance requirements. From personally identifiable information to actual phone calls, Dialpad’s cloud communications platform ensures that your data is encrypted and secure no matter where you are and what device you are using. There are also intuitive in-meeting security controls and APIs that allow for automatic pausing of recording for added security.
Real-time call transcripts
Dialpad’s unique AI technology not only transcribes calls in real time, it even has a post-call automation that emails you a summary of action items and moments captured during each call (which is especially useful for contact center or call center agents). The best part? It’s built right into the platform, no add-ons needed.
Visual voicemail
Dialpad doesn’t just transcribe calls—it can transcribe your voicemails too. This way, if you’re stuck in meetings all day, you can still read transcripts of important calls you might’ve missed.
Customizable caller ID
Dialpad’s caller ID feature lets you customize what your calls show up as—need to call as “Customer Support team?” You can do that. Or, set up Dialpad’s auto-attendant feature to greet callers and present them with a menu of choices to direct them to the right team members.
Get started with the best small business or enterprise cloud phone system
Ready to upgrade from a basic business phone system to a full-fledged unified communications platform?
Dialpad gives you not only a VoIP phone system, but also SMS/MMS and text messaging, video conferencing, and more—all in one truly integrated platform. Whether you need the perfect small business cloud phone system or a massively scalable global communications platform, Dialpad can work for you.
Take Dialpad for a test drive
Sign up for a 14-day free trial. It takes just a few minutes, and you'll be set up with a virtual business phone number at the end. From there, download the app and you're ready to go. Or, take a self-guided interactive tour of the app on your own!