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Automated call center solutions

Automations are often essential for running an efficient call center. From auto dialers to automated call routing and call center IVR, there are a ton of ways to streamline workflows for agents and supervisors—while providing a better customer experience. Book a product tour of Dialpad's AI-powered customer engagement solution to see how it can make your team's lives easier!

A screenshot of social media, digital, and voice channels being handled by an agent in Dialpads omnichannel contact center platform
Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call
Screenshot of Dialpads call routing options
Screenshot of setting up an IVR flow in Dialpads online dashboard
Screenshot of Dialpads voicemail drop feature which lets sales reps drop in a pre recorded message when they hit prospects voicemails
Screenshot of adding and managing phone numbers from Dialpads online dashboard
Screenshot of business text messaging features in Dialpad's desktop and mobile applications
Screenshot of Dialpad-s call flip feature seamlessly flipping a call between a desktop and mobile app
Screenshot of Dialpad's multilingual IVR greetings options
Screenshot of a list of recorded calls in Dialpad-s app, showing caller IDs, times, and durations