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An in-depth guide

Inbound call center

Getting a high volume of inbound calls? Learn how to empower your inbound contact center agents—and see how Dialpad's AI-powered customer engagement platform can work for your organization!

Screenshot of queue prioritization in Dialpad
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Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
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Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience, boost loyalty, and understand your target demographic