An in-depth guide
Inbound call center
Getting a high volume of inbound calls? Learn how to empower your inbound contact center agents—and see how Dialpad's AI-powered customer engagement platform can work for your organization!
![Screenshot of queue prioritization in Dialpad](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1F5MMZWS9htpDA3wBovk4K%2F902ad8c979a67326f454473759cb602b%2FScreenshot_of_queue_prioritization_in_Dialpad.jpg&w=3840&q=75)
![3.jpg](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F4WM1U7FRblzbk6XtzkeQGH%2F51cda0bd7af76747e18e1b6e61850a0e%2F3.jpg&w=3840&q=75)
![Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2FCUHlc0jX5Sq4dei4iuhYN%2Fbbfd1dd3fe26ae4c824e71282a55ea37%2FScreenshot_of_a_heatmap_showing_call_volume_patterns_and_average_speed_to_answer_in_the_Dialpad_contact_center.jpg&w=3840&q=75)
![Screenshot of Dialpad Ai transcribing a phone call in real time](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F1AUui6rZSfByKSFRkY3wac%2F09b78283916a606b07fac53fdc93dc41%2FScreenshot_of_Dialpad_Ai_transcribing_a_phone_call_in_real_time.jpg&w=3840&q=75)
![Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F3ICEjn70TxDfYDPXECowt9%2F49649b75feae4fbc436cd0aff8e2770c%2FScreenshot_of_a_list_of_Real-time_Assist__RTA__cards_in_Dialpad__which_automatically_pop_up_on_agents-_screens_when_specific.jpg&w=3840&q=75)
![7.jpg](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7i7DD2LpK1yzZRmQUqHi6B%2F00ab85c2ebfe64078e909cf0ba45f9dc%2F7.jpg&w=3840&q=75)
![Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience, boost loyalty, and understand your target demographic](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F5tDeoMFhnWg3tnUwReZllN%2Fc2fcfd1fcafefd18388661233181bed9%2FScreenshot_of_Dialpad_CSAT_surveys_providing_key_insights_to_improve_customer_experience__boost_loyalty__and_understand_your.jpg&w=3840&q=75)
An in-depth guide
Getting a high volume of inbound calls? Learn how to empower your inbound contact center agents—and see how Dialpad's AI-powered customer engagement platform can work for your organization!