An in-depth guide
Call quality
Want to improve your call quality? Sign up for a free 14-day trial of Dialpad to get an AI-powered collaboration platform with a built-in business phone system or, take a self-guided interactive tour of the app!
👉 Dialpad tip:
Not all networks provide the same level of service and your local Internet service can also affect call quality. For example, you may have excellent call quality from the office, but not-as-good call quality from other locations, such as your home office, because the network isn’t optimized for HD calling. (Your Internet and router settings can also affect call quality.)
👉 Dialpad tip:
Secondary metrics you might look at include measurements of the R-factor, which measures live, real-time user experience with the calls. It includes delay, echo, and recency. Then there’s measuring gap and burst density, which helps troubleshoot packet loss issues, whereas measuring the quality of service (QoS) monitors transmission quality.
Want better call quality from your phone system?
Book a demo to see how Dialpad provides excellent call quality all over the world. Or, take a self-guided interactive tour of the app!
👉 Fun fact:
Even Dialpad’s most basic plan comes with unlimited inbound and outbound calling within the US and Canada.
Ready to improve call quality?
Sign up for a free 14-day trial to try Dialpad out yourself. It takes just a few minutes to get set up with a virtual phone number and get started.