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a guide

Call flows

Getting lots of phone calls to your business or contact center? Agents getting overwhelmed? A call flow can help. Learn more below—or, take a product tour of Dialpad Ai Contact Center to see how easy it is to adjust your call routing!

Screenshot of setting up an IVR flow in Dialpads online dashboard
Call Routing Options in dialpad blog size
Screenshot of setting up an IVR flow in Dialpads online dashboard
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Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls

Sahil Farooqi
Head of Customer Care at Rently

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