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a primer

Workforce management

If you're looking for a WFM solution, Dialpad's AI-powered customer engagement platform integrates with Playvox to give you a robust solution for both agents and supervisors. Book a product tour to see how it works!

A contact center agent wearing a headset while on a customer call
Playvox Performance
Call disposition in dialpad ai contact center blog size
Screenshot of creating a coaching call recording playlist in Dialpad app
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Coaching session in playvox
Playvox Scheduling
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time