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How is it calculated?

What is a customer satisfaction score (CSAT)?

Customer satisfaction is essential to any customer-facing business, but how do you measure it? With Dialpad's AI-powered customer engagement platform, you can set up a survey that automatically plays after a customer call and logs your CSAT score. Book a product tour to see how it works!

A customer on the phone with a company, with Dialpad's predictive Ai CSAT feature overlaid on top
Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience, boost loyalty, and understand your target demographic
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No CSAT surveys responses? No problem

Book a demo of Dialpad's customer engagement platform to see how it can help you measure customer satisfaction (and improve your CSAT metrics) using artificial intelligence. Or, take a self-guided interactive tour of the app on your own first!

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See how Dialpad can help you improve your CSAT scores

From easy CSAT survey creation to AI-powered features that can help you get a more comprehensive view of how your customers are feeling, there's a ton you can do in Dialpad Ai Contact Center. Book a product tour to see how it works!