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Real-time agent assist

With Dialpad's AI-powered real-time agent assist cards, contact center agents and sales reps get automatically triggered pop-ups on their screens with notes on how to speak to tricky questions. Book a product tour to see it in action!

Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of Dialpad Ai suggesting BANT sales playbook tasks for a rep in real time
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of Dialpads call routing options
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Screenshot of Dialpads integration with Playvox WFM