GETTING LOTS OF INBOUND CALLS?
IVR phone systems
An IVR or Interactive Voice Response system can route calls automatically and serve as an around-the-clock solution when agents in your contact center aren't available. Sign up for a free trial of Dialpad's AI-powered customer engagement platform to try it out! It takes just a few minutes and you'll be set up with a virtual business phone number too.
Easy call routing
One of the most important things to look for in an IVR tool is something that's easy to use. Can you route calls to anyone in your company, change the pre-set rules on your own, and make sure callers are always sent to the right place—without having to contact a tech support team or wait for them to implement the changes? Dialpad lets you do exactly that.
All your communication channels in one place
With Dialpad, you can make phone calls, have video meetings, and send SMS/MMS + instant messages—all from the same beautiful desktop or mobile app. (It also works on web browsers, no downloads needed!)
Simple call forwarding
Set up a maximum of five call forwarding numbers so that any missed calls go straight to your colleague, cell phone, or any other phone number. It takes just a few clicks from your online dashboard! Never miss a phone call again.
Integrations with tools you love
Dialpad integrates with all your favorite tools, including Salesforce, Zendesk, Google Workspace, HubSpot, Microsoft Teams and more. Need a custom integration? You can build your own with Dialpad’s open API and webhooks.
Built-in analytics
Dialpad tracks all your important metrics in real time so you can optimize the customer journey and give customers the best possible experience. You can monitor your team’s performance in Dialpad’s intuitive online dashboard. You can also see which IVR options callers use the most to streamline your IVR menu.
Speaks your callers’ language
If you have customers with different language preferences, you’ll need an IVR application that can accommodate them. Dialpad’s IVR supports a range of languages, including English (British, US, and Australian), Japanese, French, Spanish, Chinese, Italian and more. You can customize the language for individual call centers, departments, or even users.
The best IVR system is built right in
Why pay for (and manage) a separate IVR software when it could be built into your phone system or contact center platform? See how easy it is to set up in Dialpad by booking a demo, or take a self-guided interactive tour of the app on your own!