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Customer callback

No one likes to wait on hold—so why make your customers wait? With Dialpad's customer callback feature, you can let your customers decide where and when to contact you. Book a product tour to see how it works!

Screenshot of selecting the hold greeting in Dialpad
Screenshot of advanced hold queue settings in Dialpad
Screenshot of Dialpads UCAAS and CCAAS products
Screenshot of enabling in-queue callbacks in Dialpad
Screenshot of Dialpads call routing options
Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls