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Contact center sentiment analysis

Whether your team is in sales or support, having a contact center sentiment analysis feature in your platform is essential for helping managers and supervisors monitor active calls more easily (and jump in when needed). See how it works in Dialpad's AI-powered customer engagement platform by booking a product tour!

Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of Dialpad Ai analyzing the sentiment of multiple phone calls in real time
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of Dialpad-s voicemail drop feature, which lets sales reps drop in a pre-recorded message when they hit prospects- voicemails
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Screenshot of Dialpads integration with Playvox WFM

Essentials

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  • Inbound voice

  • IVR

  • ACD

  • Recording

  • Monitor, whisper, barge

  • Basic Ai

Advanced

¥0

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Talk to Sales
You could save 0% with annual billing

All the value of the Essentials plan, plus:

  • Digital support

  • Live Assist

  • Digital Virtual Assistant

Premium

¥0

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You could save 0% with annual billing

All the value of the Advanced plan, plus:

  • Omni-channel support

  • Ai Scorecards

  • Ai CSAT