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REAL-TIME INSIGHTS AND ASSISTANCE

Contact center AI

With consumers expecting more from companies than ever before, contact centers are being challenged to provide an ever-improving customer experience—while balancing costs and agent happiness. Dialpad's AI-powered customer engagement platform can:

  • Transcribe calls as they're happening

  • Analyze sentiment of conversations in real time

  • And more...

Book a walkthrough of Dialpad’s contact center AI with our team!

Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call
Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of creating a Dialpad Ai Scorecard in Dialpad’s online dashboard
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls

Jude Tungul
Business Operations and Intelligence Manager at Westward360

Screenshot of Dialpad Ai inferring CSAT scores automatically from customer conversations
Screenshot of Dialpad Ai suggesting BANT sales playbook tasks for a rep in real time
  • Dialpad Support vs. other contact center platforms
  • Dialpad Logo
  • Others
  • 🌟 Native capabilities

  • Owns all of its own technology and features—including AI, real-time transcription, omnichannel, and self-service chatbot functionality.
  • Typically needs partner integrations / third-party tools to provide full range of functionality, like AI, transcription, and omnichannel support.
  • ⏰ Time-to-Value (TTV)

  • Setting up a new contact center takes as little as a few minutes thanks to Dialpad’s cloud-native platform and menu-driven self-configuration.
  • Setting up new users can take days or weeks, requiring significant professional services involvement.
  • 📈 Scalability

  • Incredibly easy to scale up and down—you can add and remove call queues, and hundreds of users all on your own!
  • Can scale up (more easily with cloud than on-prem platforms), but difficult to scale users back down if business is only seasonally busy (even for cloud solutions).
  • 💰 Total Cost of Ownership (TCO)

  • Dialpad offers transparent pricing, high-value bundles of capabilities, and support is always included in all plans.
  • May entice customers with a low initial price point that doesn’t include many needed features.
Screenshot of Dialpads call routing options
Screenshot of adding and managing phone numbers from Dialpad's online dashboard
Screenshot of Dialpad-s AI Coaching Hub featuring an interactive customizable funnel and a leaderboard that provides coach

Fernan Kalaw
Director of Customer Support at InfoTrack