Call tagging
Does your business or call center get a ton of calls? Then you’ll know how important it is to be able to easily analyze and disposition both inbound and outgoing calls. That’s where call tagging comes in. See how Dialpad’s easy-to-use call tagging feature works with a demo!
Real-time transcriptions
Dialpad Ai can do a lot of cool things, and one of them is that it can transcribe your customer calls and video conferences—live as the call is happening.
Live sentiment analysis
Not only that, it can also do live sentiment analysis, which means supervisors can quickly see which customer calls are potentially going south. If they do spot a potential issue, they can open up the real-time transcript to get more context before deciding whether they need to jump in.
Intuitive call routing
Need to update your IVR or call routing options? Want to switch from skill-based routing to round-robin routing? You can do all that with just a few clicks.
Unlimited call recording
Sometimes, you want to listen to the actual customer call to get a better sense of the tone or context that sometimes doesn’t get captured in a transcript. With Dialpad, agents and supervisors can manually toggle call recording on and off—or set all calls to record automatically.
Get a better understanding of the types of calls you're getting
Learn how to use call tagging systems to improve your call center or contact center operations. Book a demo, or take a self-guided interactive tour of the app on your own first!
Truly unified communications
Whether you’re communicating with colleagues, clients, or customers, with Dialpad you can make phone calls, host or join video meetings, send instant or SMS messages, and even manage your social media messages, all in one place.
Integrations with your favorite tools
Dialpad offers native integrations with popular business software and CRMs like Salesforce, Zoho CRM, Zendesk, Playvox, and more. Want to go custom? Build your own integrations with the open API.
Set up in minutes
Dialpad is so easy to use, you can add new agents, manage phone numbers, and yes, enable call tagging / dispositions in just minutes. Admins can add specific tags (and even add an unlimited number of tags) from their online dashboard—no IT help needed.
Customizable caller ID
With Dialpad, you can make work calls from your personal cell phone, while protecting your phone number When you’re making a call from the Dialpad app, just choose the business number attached to your company name—this will make sure that even if you’re making a call from your personal phone, it’ll display your company number!
Does your contact center need a call tagging tool?
Why pay for a separate tool when Dialpad Ai Contact Center comes with robust call tagging functionality built right in? See how it works with a personal product tour!