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ACD: Automatic call distributor

Make your contact center more efficient and have a better strategy for managing inbound calls with an ACD, or automatic call distributor. Dialpad’s AI-powered customer engagement platform comes with this included—book a product tour to see how it could work for your business!

Screenshot of Dialpads call routing options
Screenshot of Dialpads call routing options
Screenshot of Dialpads built in contact center analytics dashboard
Screenshot of creating priority call queues for VIPs in Dialpad
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center