Auto attendant features
Does your business get a lot of phone calls—and need a way to automatically route these calls to the right person or department? Dialpad’s AI-powered collaboration platform has an auto attendant feature that does exactly that.
Custom messaging for different hours
If your website says people can contact you from 9am to 9pm Monday to Friday, then you’d need an auto receptionist or IVR system (interactive voice response) to divert calls to agents working during those business hours. In Dialpad, you can define what hours you want your auto attendant to be active.
Call flow prioritization
Say you work at an auto insurance contact center and someone’s car just got stolen. It's not always feasible to have a separate phone number for these kinds of calls—and with Dialpad, it’s not necessary either because you can customize your prioritization to favor emergency call queues.
Versatile call routing
Beyond the basic “route to the first available agent” option, Dialpad’s auto attendant has very versatile routing options. You can route calls to your agents based on who’s been idle longest, who’s the most skilled, and more. Or, route calls to voicemail (you’ll be able to see the caller IDs for callers) or specific teams. It’s like having a secretary who knows the extensions and name directory for your company by heart.
Custom greetings
Record or upload custom greetings that cover all (or most) of the main reasons why people call your business. This way, your auto receptionist can efficiently route the vast majority of your inbound phone calls to the right people without a live person intervening.
IVR menu analytics
If you want to see how effectively your calls are being routed, Dialpad shows you how frequently each IVR menu option is used by your callers. If you find that people never punch in “3” on their keypad to learn about “pricing,” for instance, you might consider removing that as an IVR option to create a more streamlined menu system that only covers what your callers have questions about.
Need an auto attendant for your business?
Sign up for a free 14-day trial to try Dialpad's auto attendant feature—and unified communications platform—for yourself! Or, take a self-guided product tour and play around with Dialpad on your own first!
Want to streamline your business communications with an auto attendant?
Dialpad gives you a unified collaboration platform that includes VoIP business phone system features and an easy-to-use multi-level auto attendant. Try it out for yourself with a free trial or take a self-guided interactive tour of the app first!