Fabrice Della Mea

Sr. Director, Product

Discover Dialpad Support, powered by Ai. Boost productivity, reduce agent burnout, and deliver faster, more satisfying customer experiences. 

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Introducing Dialpad Support: The next generation of customer service

Andrew Gai

VP, Marketing Growth

Learn how Dialpad makes it easy to migrate from your existing on-premise or cloud-based contact center and business phone solution. 

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Thinking of switching providers? It’s easy with Dialpad.

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Contact center quality management software helps businesses assess customer service performance. Our definitive guide reveals 2024's top 10 best solutions. 

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Top 10 best contact center quality management software of 2024: The full guide

Discover how to improve call center customer service with our definitive guide. We reveal the top 20 quick and easy tips to elevate any call center to excellence.

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20 Tips to improve call center customer service

Call whisper lets you give real-time guidance to agents during calls. Discover how it works and the top benefits for your business in our comprehensive guide.

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What is call whisper? Navigating a win-win feature for companies, call agents, and clients

Discover the importance of ROI with AI, how to measure it, and a 12-step strategy for genAI success in 2024. Our guide can make your AI projects profitable.

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How to measure and generate ROI with AI: An actionable guide

Brian Peterson@2X

Co-Founder and CTO

Discover how Dialpad's EPD-wide Launchathon brings together teams to spark creativity, solve problems, and launch exciting new features.

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From Hackathon to Launchathon: How Dialpad launched 20+ new projects in two months

Contact center experience is how customers view their interactions with a brand. Get your contact center experience right and keep improving with our guide. 

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What is contact center experience and how do you improve it?

Discover the 25 essential call center software features for success in 2024 with our in-depth, comparative list. Learn all you need to make an informed decision.

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25 Essential call center software features for success in 2024: What to look for

Explore VoIP advantages and disadvantages in our definitive guide. Learn all you need to know to make the right decision, from the benefits to the challenges.

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10 VoIP advantages and disadvantages: A 2024 comparison guide to all you need to know to decide

Frequently Asked Questions and Answers

Dialpad FAQs

For existing Dialpad customers, please go to the D...

Most popular

What is Dialpad?

How to use Dialpad?

How long does this take to deploy?

Aren’t you like every other VOIP provider, how are you exactly different?

What kind of reporting does Dialpad have?

How does the Salesforce integration work?

How does the Zendesk integration work?

How are you different than Gong?

We use Outreach voice / Salesloft, how is Dialpad different?

What’s the difference between Dialpad Ai Contact Center and Zendesk Talk for reporting?

Dialpad Ai Voice

What's the difference between a department and a call center?

Does Dialpad support any kind of executive-assistant pairings?

Do I have to notify callers that I'm recording the call?

Can I use a desk phone with Dialpad?

Can I use my cell phone?

What kind of hardware would I need to buy?

Can I keep my number?

Are there any network requirements?

Do I have to make calls on WiFi or can I use my cell service?

Do you offer any out of the box integrations?

Dialpad Ai Meetings

What is Dialpad Ai Meetings?

How is Dialpad Ai Meetings different?

How much does Dialpad Ai Meetings cost?

How many people can be on the call at once?

What do I need to use it?

Where is Dialpad Ai Meetings available?

How do I get started?

Do all Dialpad Ai Meetings users get Video and Dialpad Ai?

What Dialpad Ai features are available with Dialpad Ai Meetings Business?

Is the call summary available to all users?

Dialpad Ai Contact Center

How many queues are available within an inbound call center?

Is there a per minute charge for calls?

What integrations are available with Dialpad Ai Contact Center?

What coaching features are available?

Do you support the whisper functionality?

What real-time reporting do you offer?

Dialpad Ai Sales Center

Do I have to purchase Dialpad Ai Sales Center on a contract?

Do you need to purchase both Dialpad Ai Voice and Dialpad Ai Sales Center?

We use Outreach / Salesloft, how is Dialpad Ai Sales Center different?

How does Dialpad Ai Sales Center help tenured AEs?

What type of support is included with my account?

Security

Can Dialpad help us meet PCI compliance requirements?

Are Dialpad’s integrations secure?

Does Dialpad protect against spam calls?

How does Dialpad protect against web application attacks?

Start your free 14-day trial

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

Dialpad - Cloud Communication Platform Powered by AI

Leading Cloud Communication Platform - Dialpad

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Need a local area code? Dialpad has you covered from coast to coast with number availability in over 50+ countries.

Stay Local

当社の革新的なAi搭載ソリューションをご紹介します。

Dialpadのビデオを見る 

60億分以上にもおよぶ実際のビジネス会話をベースにトレーニングされたDialpadGPTが、Ai Recapsやライブコーチングなどの便利なAi機能を即座に提供します。

すぐに使えるAi

どの役職や業界でもDialpadGPTがお手伝いします。そのビジネスに特化したユースケースや業界用語を理解させるようにカスタマイズできます。

ビジネス専用

DialpadGPTは実際のビジネス会話をベースにトレーニングされているため、アクションアイテムや通話の結果、顧客満足度スコアなどの情報をリアルタイムで正確に抽出することが可能です。

高精度

DialpadGPTがもたらす可能性は無限大です。常に新しい機能やインテグレーションをリリースしていきます。

継続的なイノベーション

簡単なセットアップ

マルチデバイス対応

チームで情報共有

Dialpad Air 0AB-J

時間やコストを節約し、オペレーションを効率化

Dialpadを30日間 <br/> 無料でお試し

Ai搭載のカスタマーコミュニケーションプラットフォームで、サポートチームや営業チームの業務を効率化します。

チームのレベルアップ＆顧客満足度の向上

70以上のインテグレーションから選択可能 

顧客や同僚とのコミュニケーションを一元化するプラットフォーム。音声通話、1:1やグループチャット、チャネルを利用したチーム間の情報共有ができます。

Dialpad Connect

クラウドベースのサポート窓口・コンタクトセンター用ソリューション。Ai搭載で迅速なオンボーディング、簡単なコーチングなどを可能にし、顧客満足度の向上をお手伝いします。

Dialpad Support

クラウドベースのアウトバウンドセールス用ソリューション。Ai搭載でプレイブックの自動化、営業手法の共有、通話コーチングによりチームの目標達成をサポートします。

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Have questions about Dialpad and our products?  Check out this page, where we provide answers to some of the most commonly asked questions, all in one place.

顧客や同僚とのコミュニケーションを一元化するプラットフォーム

クラウドベースのサポート窓口・コンタクトセンター用ソリューション

A woman wearing a headphone and using Dialpad.

クラウドベースのアウトバウンドセールス用ソリューション

A man looking at his cell phone and using Dialpad.

Empower teams and deliver an exceptional customer experience with the all-in-one Ai-powered customer communication platform.

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