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How SpotOn reduces BDR training time by 50% with Dialpad Ai

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Segment

  • Midmarket

Industry

Integrations


I knew for a fact that Dialpad was going to be super helpful, both for the agents and for me.

Gina Yfarraguerri | Head of RTA and Compliance for BDR

Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time

Dialpad has done so much. For example, we used to have around 45 admins, which was about a third of my whole department. We didn’t have control over who was listening to other peoples’ calls. Now admins can listen into and coach their own teams.

Gina Yfarraguerri
HEAD OF RTA AND COMPLIANCE FOR BDR

Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call
Screenshot of a call disposition list displayed in the Dialpad interface
Screenshot of Dialpads integration with Salesforce

Local presence is something we were looking for, because we got to the point where some of our agents had around 13 numbers each. Obviously, the bill was super high. But as soon as we started using local presence, we no longer had that problem. Just being able to give agents one number has been awesome.

Gina Yfarraguerri
HEAD OF RTA AND COMPLIANCE FOR BDR

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