See how Mono serves clients like Target, Peroni, and more

Since 2004, mono has launched creative campaigns for the world’s most innovative brands, including Google, Walmart, Target, and PepsiCo. With over a hundred employees and a satellite office in San Francisco, the agency needed a business communications platform that would inspire collaboration, empower its anywhere workers, and reduce the administrative burden on its lean IT team.

Empowering the anywhere-creative

Whether working from home, collaborating at headquarters, or visiting a client site, mono’s employees now use Dialpad to push projects forward, no matter where work takes them. Teams can communicate via voice, chat, text, or video calls—across any device:

mono has also benefitted from Dialpad’s pure-cloud architecture, which automatically refreshes with new features and updates. The platforms’ constant innovation has freed mono’s IT team to take a hands-free approach to system maintenance and upgrades.

“Dialpad Meetings has helped us build stronger 1:1 client relationships,” Grant explained. “It removes the friction of traditional conference calling—all you need is a dial-in number or URL to join.” By eliminating PINs or downloads, mono supports a seamless collaborative experience for project managers, creatives, and clients. Whether teams are pitching ideas, sharing campaign work, or syncing with designers, Dialpad Meetings makes it easy to create innovative content from anywhere:

Not only that, mono's office team can also run the day-to-day operations a lot more smoothly with Dialpad. "I can forward all the calls from our front desk line to my cell phone, and I can grab those when I'm running between meetings," says Joy, mono's receptionist. In fact, they can set up and make changes to their call forwarding right from the online dashboard:

Dialpad enabled mono’s lean IT team to provision users in minutes, reduce total communications costs by 60%, and modernize the way creatives work together. By killing the desk phone, the agency simplified project management, strengthened its collaborative culture, and launched a future-ready communications platform that spans its global offices.