Dialpad Connect vs. Talkroute

So you’ve been tasked with deciding which customer-facing business phone system or contact center solution is best for your organization. No pressure. Except there is! With the number of options out there, each with different pricing plans and perks.

The good news is you’ve come to the right place to figure it out. Keep reading for a detailed comparison of Dialpad Connect and Talkroute.

What do Dialpad and Talkroute have in common?

Dialpad and Talkroute are both cloud-based unified communications platforms that let you make phone calls, have video meetings, and send SMS/MMS + team messages from a desktop or mobile app.

Depending on which Talkroute pricing plan you go with, you'll also find the typical business phone features like call forwarding and call recording (though these same features are available on Dialpad's least expensive plan, which also starts at a lower price than Talkroute's).

That's pretty much where the similarities end though. Check out some of the main differences between Dialpad and Talkroute below.

How are Dialpad and Talkroute different?

Probably one of the first things that stand out is that Talkroute's pricing is more expensive, and gives you less functionality than Dialpad. (We'll get more into the pricing details below.)

But the biggest difference in terms of what you get is probably... AI.

Industry-leading AI

Dialpad Ai is built into all of Dialpad's products and it's analyzed over five billion minutes of business conversations. That means it's purpose-built for business use cases.

So, what can it do?

Dialpad Ai can transcribe all your calls and video meetings—in real time:

Not only that, it can also also detect customer sentiment on calls based on the words they use, and pick out keywords and phrases so you can track them. For example, if your customers are bringing up a competitor’s name or asking a lot of tricky questions about price, you’ll know.

Dialpad Ai also integrates with ChatGPT to automatically generate a call summary with a short recap in friendly, natural language after every meeting:

If you have a customer-facing team (like a support or sales team), Dialpad Ai also powers the live sentiment analysis feature, QA scoring, and the Ai Assistant, which automatically search all connected knowledge sources in real time to provide agents the information they need to handle tough customer questions:

Most importantly, Dialpad's automatic speech recognition (ASR) and natural language processing (NLP) engine is proprietary. Meaning we built it ourselves, and it’s one of the most accurate out there.

Room for all your favorite apps

When it comes to integrations, Talkroute doesn't appear to have any native integrations.²

That means if your team uses Salesforce, HubSpot, or even Google Workspace or Microsoft 365 apps, you won't be able to integrate those tools with your communications platform.

On the other hand, Dialpad has a robust app marketplace that has integrations with all those tools and more, along with an open API that lets you build custom integrations (with, say, a homegrown CRM).

Here's how Dialpad's Salesforce integration looks, for instance—it embeds the dialer right inside the CRM so you wont't have to toggle back and forth between different windows, and also automatically logs calls and other activities for agents:

100% (yes, really) uptime

Dialpad is also built on the Google Cloud Platform, which allows us to do neat things like minimize downtime and release new features every week—not quarterly like most other platforms.

Its telephony architecture is cloud-native, adaptable, and reliable—with a global voice network and a unique dual cloud architecture that are designed specifically for excellent call quality, worldwide.

The result: Dialpad can offer an unprecedented 100% uptime SLA for Enterprise plan customers.

Call analytics reports: No math degree needed

Another big difference: Talkroute has "reporting" on only the second most expensive plan and up ($59 per month)³—and top of that, its call reporting only essentially gives you call logs (who called, from what number, at what time)⁴, which is quite basic.

With Dialpad, you can see call logs, but also other types of call analytics right from your Analytics tab.

Heatmaps that show when you’re getting the most calls—and how your average speed to answer is trending during the day? Check.

Call durations? Check.

Dialpad even spots keyword terms that keep popping on your customer calls, and has custom Business Intelligence reporting if you want to really drill down into the numbers.

For most supervisors or contact center leaders though, one of the biggest benefits is that they can easily spot pesky issues that might be tripping up the team, improve their agent training, and boost the performance of the contact center:

So supportive, you can lean on us anytime… Literally

Both Dialpad and Talkroute offer customer support, and this is actually where Talkroute has a slight advantage, providing 24/7 email support and live chat + phone support from 9am to 7pm CST, Monday–Friday and 10am to 5pm CST, Saturday on its $19 plan.⁵

Dialpad has 24/5 live web and chat support on its $15 plan, and just one step up to the $25/month plan will unlock 24/7 phone support too.

Here’s what our customers say:

Even though Dialpad’s customers run the gamut from solopreneurs to organizations with 1,000+ people, you won’t be able to tell.

That’s our goal. And that’s also why we’ve designed Dialpad to be so easy to use without IT help. It should just work.

And let’s be honest, the easier we can make it for you, the less stressed our Customer Support team will be.

How much does Dialpad cost?

Dialpad Connect starts at only $15 per user per month and includes unlimited call recording and real-time AI-powered transcription, just to name a few. If you want more robust inbound and outbound contact center features, there's also the DIalpad Support and Dialpad Sell plans you can choose from.

How much does Talkroute cost?

Talkroute has four plans:

• Basic, starting at $19 per month

• Plus, starting at $39 per month

• Pro, starting at $59 per month

• Enterprise (custom quote)

What's notable is that you don't get call analytics or call recordings until you go up to the Pro plan, and you don't get screen sharing until you get up to the Plus plan. (All of these are available on Dialpad's $15 Connect plan.)

^{1, 2, 3, 5}talkroute.com/pricing/

⁴talkroute.com/features/reporting/