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A screenshot of social media, digital, and voice channels being handled by an agent in Dialpad's omnichannel contact center platform
  • Dialpad Logo
  • Talkdesk

  • Free trial

  • API

  • Interface

  • Single source of truth for all your conversations across both CCaaS and UCaaS channels
  • Multiple areas conversations can be stored

  • Artificial intelligence

  • Scalability

  • Easy to scale up or down, even without IT support
  • Usually requires IT support to scale up or down and may involve charges or fees
Screenshot of Dialpad's business text messaging features
Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call
Screenshot of Dialpad Ai Recaps generating a summary and action items after a phone call ends
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of third party awards won by Dialpad