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Dialpad Connect vs. Microsoft Teams

A quick summary of what you get with Dialpad:

  • A truly unified communications solution

  • Call anyone from anywhere—no direct routing required

  • An integrated contact center platform

Get a demo to see how it works!

Screenshot of Dialpad Ai transcribing a phone call in real time
  • Dialpad Connect vs. Microsoft Teams at a glance
  • Dialpad Logo
  • Microsoft teams logo

  • Outbound voice

  • Comes with unlimited HD inbound and outbound calling
  • Needs $8/mo Teams Phone System add-on license* + 3rd party direct routing to call external numbers using Direct Routing**

  • AI-powered video meetings

  • Team messaging

  • SMS/MMS

  • Built-in AI

  • Proprietary Dialpad Ai built directly into all products; can do real-time transcription, predictive Ai CSAT scoring, sentiment analysis, and more

  • Contact center capabilities (IVR, routing, outbound dialer, etc)

  • Reliability

  • 100% uptime SLA for Enterprise plan customers
  • 99.99% uptime SLA****
Screenshot of business text messaging features in Dialpad-s desktop and mobile applications
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of third party awards won by Dialpad