Dialpad Connect vs. Line2

So you’ve been tasked with finding a unified communications or business phone system for your org. No pressure. Except there is! With the number of options out there, each with different pricing plans and perks.

The good news is you’ve come to the right place to figure it out. We’ve put together this detailed comparison of Dialpad Connect and Line2.

What do Dialpad and Line2 have in common?

Dialpad and Line2 are both platforms that you can use to make phone calls and send text messages through. Both also give you call forwarding, voicemail transcription, and call blocking on a business phone app. But that's pretty much where the similarities end. Keep reading to learn about the main differences between Dialpad and Line2.

How are Dialpad and Line2 different?

Probably the biggest difference is that Dialpad's AI-powered collaboration platform gives you many more options when it comes to communication channels. If you want team messaging, or video conferencing, you won't get that with Line2:

One of the things that many of our customers love about Dialpad is how easy it is to set up. (And make changes to!)

With Dialpad, setting up a new user takes five minutes. Setting up a contact center? Another five. Yeah, it’s pretty fast.

Besides that, Dialpad also integrate with popular business apps like Google Workspace, Microsoft 365, and Salesforce to automate tasks for you, like automatically logging and activities to your CRM:

Easy peasy telephony

Whether you work in tech or not, using your business phone system should be easy.

Dialpad's business messaging platform automatically syncs across all devices, which gives you a single source of truth for all your business conversations.

Say you had a quick call with a colleague on the desktop app and sent them a business text on your mobile app. Both conversations with that colleague will show up when you open Dialpad. This makes it easy to find where the conversation left off, no matter what device you’re using.

Room for all your favorite apps

As we mentioned earlier, Dialpad has a wide range of integrations with most major business apps, and is constantly adding more.

Do you have a sales team that's using Outreach? Or are you running a law firm that uses Clio as your practice management platform? Dialpad has integrations for both!

No need to ask, “Can you hear me now?”

When choosing a business phone system, call quality is super important. Line2 and Dialpad both leverage VoIP technology to provide calling functionality.

But Dialpad’s telephony architecture is cloud-native, adaptable, and reliable—its global voice network and unique dual cloud architecture are specifically designed for excellent call quality, worldwide.

Call analytics reports: No math degree needed

One important thing you'll get with Dialpad but not Line2 is call analytics—Dialpad does so at no additional cost, and is super easy to use too. You can see all your data right from your Analytics tab.

Heatmaps that show when you’re getting the most calls—and how your average speed to answer is trending during the day? Check.

Call durations? Check.

Dialpad even spots keyword terms that keep popping on your customer calls.

This way, you can easily spot pesky issues that might be tripping up your team, improve your training, and boost the performance of your contact center:

So supportive, you can lean on us anytime… Literally

Both Dialpad and Line2 offer customer support. But what it really boils down to is the quality of the support. That’s where Dialpad shines. Don’t take our word for it though—here’s what our customers say:

Even though Dialpad’s customers run the gamut from solopreneurs to organizations with 10,000+ people, you won’t be able to tell.

That’s our goal. And that’s also why we’ve designed Dialpad to be so easy to use without IT help. It should just work. And in the rare cases where something does come up (because, well, technology), our team is here at all hours of the day or night to help you with 24/7 support on the Pro and Enterprise plans. We don’t run a traditional 9-to-5, and most of our customers don’t either.

And let’s be honest, the easier we can make it for you, the less stressed our Customer Support team will be.

And our secret sauce: Dialpad Ai

Everyone talks about AI. But no one really talks about how it works or why you’d even want it in your phone system or cloud contact center platform.

So here’s what Dialpad Ai does for you. Not only does it automatically transcribe your voice conversations—in real-time—it can also detect customer sentiment on calls based on the words they use, and pick out keywords and phrases so you can track them:

For example, if your customers are bringing up a competitor’s name or asking a lot of tricky questions about price, you’ll know.

Having analyzed over five billion minutes of proprietary voice and messaging data, Dialpad Ai is purpose-built for business conversations. And not only can it transcribe your voice and video calls in real time, Dialpad Ai also integrates with ChatGPT and Google Vertex AI to automatically generate a call summary with a short recap in friendly, natural language after every meeting:

How much does Dialpad cost?

Dialpad Connect starts at only $15/user/month and includes unlimited call recording, unlimited video meetings, and real-time transcription, just to name a few. We also offer a super affordable toll-free rate of 2 cents per minute.

Plus, think of how much you’re saving by not having to call in an IT person to do little things like add a user or change your voicemail settings.

How much does Line2 cost?

Line2 only has one pricing plan that costs $13.75 per month if you're on the annual plan, and $15.99 if you're on the monthly plan. It is a bit cheaper, but you don't get video conferencing, team messaging, AI-powered voice transcription, and a lot more.² If you need those communication channels, you might actually end up saving money with Dialpad because you won't have to pay for (and manage) other apps—it's all just included.

But you don't have to take our word for it

See what third party reviews are saying on G2, and how they compare Dialpad against Line2:

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