Platform Capabilities
- Calling, SMS/MMS + team messaging, video conferencing, and omnichannel contact center functionality all in a single, unified desktop and mobile app
- Calling, SMS, and call center capabilities
Coaching
- Real-time coaching through Ai Assistant and Real-Time Assist cards that automatically provide helpful information during the call
- Offers call whisper
Artificial Intelligence
- Built-in Dialpad Ai provides real-time call and voicemail transcription, automated call summaries, agent assists, Ai CSAT, and more
- Call transcriptions
Analytics
- Advanced analytics included in all plans
- "Basic analytics" available on lowest plan, advanced analytics available on higher-tier plans
