The 5 best UJET alternatives (with 4+ star ratings on G2)

“Not a content marketer telling me about contact centers??”

Hear me out—I used to work in a contact center myself (#CXforlife). Not to mention I’ve been scrolling through different contact center platforms’ websites for the past two years (-ish). So I like to think I know a thing or two. And now, yeah, I write about them. 😄

Anyway, UJET, eh?

Not a bad choice—UJET’s been in the contact center game for a few years now. But there are a lot of other companies out there that are providing similar (and perhaps better fitting) services.

Here, I rank five UJET alternatives, each with its own advantages. (And each ranked 4 stars or higher on G2, by real customers like you!)

What is UJET?

UJET is a contact center platform that claims to address long-standing design flaws in traditional contact centers. Instead, they’ve evolved the agent experience and workflows with features like visual IVR, AI-driven call routing, and the ability to instantly view customer data from your CRM.

Why you might want an alternative to UJET

That depends on what you’re looking for, really. For example, say...

You want to streamline all your business communications

If you’re looking for a contact center and only a contact center, UJET is pretty solid. It’ll house all your customer interactions via voice and chat channels in one place. But the rest of your business communications will be totally separate.

Emails, internal team messages, video conferencing software… they’ll all be in different windows and tabs for you to toggle between.

Which might not seem like that big a deal if you’re a smaller business with fewer communications to manage right now, but the more your business grows (which is the goal, right?), the more that toggling will increase. And the more time your agents will waste—up to four hours a week, according to a 2022 HBR study.¹

Opting for a unified communications platform (contact center + business + chat + video conferencing all-on-one) instead will make things a lot more streamlined.

For example, Dialpad’s unified communications (yep, there’s the shameless plug!) platform lets you make phone calls, send SMS/MMS messages, have video meetings, see all your contacts, messaging threads, past calls, and more—all on a single pane of glass:

You need an advanced reporting tool—regardless of budget

I give credit where it’s due and I’ll hand it to UJET—their reporting functionality is better than others I’ve seen. The platform gives you the option to create custom views or use their pre-built reports and dashboards depending on the data you want to see.

But reporting is only available on their higher-tier plans, which start from $99 a month.²

This can make it inaccessible for small businesses that often have tighter budgets.

And even if you do have the budget, then there are other options out there that can give you more bang for your buck.

Dialpad, for example, not only offers reporting with all its plans, but also offers real-time alerts that managers can set up to go to their phone, customer sentiment tracking, and Ai-powered customer satisfaction scoring—we call it Ai CSAT—letting you see how 100% of your customers feel about your customer experience:

You have a lot of other tools in your tech stack that should integrate with your contact center

Any contact center would benefit from the right app integrations, but not all contact center platforms offer them. Hats off to UJET here, because they do offer a decent number of integrations with CRM, WFM, an outbound dialer, and Google Cloud.

But there are so many other tools that teams use daily that UJET doesn’t integrate with, like sales engagement tools (e.g. Outreach, Wingman, Mixmax), email and productivity suites (e.g. Google Workspace, Microsoft 365), and team chat platforms (e.g. Slack, Zoom, Teams).

The beauty of integrations is the efficiency, ease of use, communication, performance, and overall satisfaction they grant to both contact center agents and callers.

For example, a contact center platform that integrates with Outreach lets your sales team make phone calls from right inside Outreach as they’re designing outbound campaigns—without having to toggle constantly between different apps. Here’s how Dialpad’s Outreach integration looks, for example:

That means better morale, better results, and better agent retention.

In other words, robust integrations are a highly effective way of unifying your tech stack and streamlining operations. Why miss out?

5 UJET alternatives worth considering

1. Dialpad Ai Contact Center

What makes it a good alternative to UJET?

Dialpad Ai Contact Center provides everything you need in a single communications platform and a single, beautiful application. From voice and video calling, messaging, and call handling capabilities, to contact center functions like IVR routing and logging call dispositions. Dialpad includes pretty much everything your business needs, now or in the future.

You can get set up with Dialpad in as little as two minutes (yes, really). It only takes a few clicks to add a new phone number in Dialpad, and your team can simply download the mobile app onto their phone (available on iOS and Android) or desktop (or even just use their browser) to start using it—no IT support required.

And of course, Dialpad comes with essential contact center features like click-to-call, speech analytics, real-time transcriptions, QA scorecards, and more:

What you get with Dialpad that you don’t get from UJET

A truly unified communications solution

Spoiler alert: Dialpad is the only platform on this list that can be considered a truly unified solution. And no, we’re not being biased.

Dialpad TrueCaaS combines UCaaS, and CCaaS on a single platform—powered by AI—to provide a seamless and cohesive agent experience in a single app.

For example, a customer support agent talking to a customer on live chat or a phone call might need help with something. Using Dialpad, they can send a message to their supervisor or an expert in any other part of the business without having to open a different app.

UJET doesn’t have its own unified communications platform, which means agents would need to constantly bounce back and forth between the contact center app and a separate messaging or video conferencing tool to communicate with teammates while they’re on a customer call.

Real-time assistant for your agents—powered by AI

The most important—and expensive—part of any contact center environment is the agents. The reality is there’s always high turnover, so you likely have to train and ramp agents constantly, and supervisors can’t listen to or coach every single call.

Dialpad’s Real-Time Assist (RTA) cards and Ai Agent Assist help agents through difficult conversations and significantly reduce training constraints. With RTA cards, Dialpad’s advanced Ai is always standing by, ready to help. Whenever a customer mentions a certain keyword (like the name of a competitor, or whatever else you want to set up), it triggers the Ai to pop up helpful notes for the agent:

Ai Agent Assist takes this a step further. Even if a supervisor hasn’t created an RTA card for a certain topic, Dialpad Ai can automatically scrape every connected knowledge base in real time to pop up useful resources for agents:

This way, agents can access the information they need while they’re talking to customers—without needing a supervisor to help coach every call.

Fun fact: Dialpad customers currently using Ai Agent Assist have seen a 3x lift in agent productivity, and a significant drop in training and hiring needs!

AI-assisted QA and coaching

It’s not always possible for supervisors to listen to every single call, but they still need to provide meaningful feedback to our agents as much as possible. That’s one way Dialpad's AI-powered QA Scorecards helps customer service teams scale operations.

With Ai Scorecards, supervisors and admins can create an objective scoring criteria across all customer calls. As the agent behavior is observed by Dialpad Ai, it's automatically checked off—so when the supervisor reviews the call later, they can easily see whether the agent is doing what they are supposed to:

This makes it easy for supervisors to grade calls without listening to an entire call recording or reading a transcript, and gives them the ability to evaluate far more calls in far less time. In turn, this means a higher volume of effective coaching for contact center staff.

Live sentiment analysis

Every contact center agent ever deals with… challenging customers sometimes. Whether the customer is in a high emotional state, or the call just doesn’t go as smoothly as expected, sometimes a sales script isn’t enough to get agents through the call.

Agents need help in these situations, but it may not be practical to pause the call and ask for assistance from their managers.

Dialpad’s live sentiment analysis feature helps remedy situations like these. Dialpad Ai can analyze a conversation for keywords that signal positive or negative emotions, and display the results on a dashboard for all currently active calls:

If the manager sees a call with a negative sentiment rating, they can choose to quietly enter the call and listen in to get a sense of how it’s going (while also reading the live transcript to quickly catch up). From there, they can either message the agent or barge the call.

Integrations, integrations, and more integrations

I mentioned earlier that UJET has a pretty decent number of integrations. Namely, they integrate with popular CRMs like Salesforce, HubSpot, and Zoho CRM, as well as help desk/customer service software like Freshdesk and Kustomer.

With Dialpad's App Marketplace, you get access to Google Workspace and Microsoft 365 (even on the most basic plan) and dozens of other apps that both your customer-facing and non-customer-facing team members will find valuable, including Clio, Intercom, HappyFox, Azure, and OneLogin (none of which UJET offer).

And if you can't find the integration you're looking for? Dialpad also has APIs and a Zapier integration that lets you build custom automations.

2. Talkdesk CX Cloud

What makes it a good alternative to UJET?

Talkdesk CX Cloud offers a suite of integrated CX applications for customer self-service, omnichannel engagement, workforce engagement, and employee collaboration to—quoting their website here—“align and drive CX winning behaviors across the organization.”³

One of the limitations of Talkdesk is its reporting functionality. Yes, Talkdesk has reporting, but it’s missing some key features like important visuals and key fields like specific call and agent response details.

While Talkdesk does offer a healthy collection of integrations, it’s missing a few key ones like Google Workspace and Microsoft 365. (Though they do have Google Contacts and Microsoft Teams, which is more than UJET can say.⁴)

Pricing

Talkdesk CX Cloud prices are divided into the following tiers: Essentials, Elevate, and Elite, priced at $75, $95, and $125/user per month, respectively. They also offer an industry-specific plan called Experience Clouds, but you’ll need to reach out to them for a quote on that one.⁵

3. Genesys Cloud

What makes it a good alternative to UJET?

Genesys is a provider that's been around for a while now (over three decades, actually), with its roots in on-premises PBX networks.

Like UJET, Genesys Cloud offers contact center capabilities to its customers, but also lacks any UCaaS technology. Also like UJET, Genesys can provide an omnichannel customer experience through voice, SMS, and social media (e.g. LinkedIn) for businesses of any size.

Its contact center features include automatic call distribution (ACD), IVR routing options, and workforce engagement management software (WEM).

Where Genesys wins is through their pricing—particularly if you need reporting, which—let’s be real—everyone does. I mentioned earlier that reporting is only available on UJET’s higher-tier plans, which start at $99 per month for the Pro plan. A comparable plan with Genesys is their Genesys Cloud CX 1 plan, priced at $75 per month. And includes reporting.⁶

Pricing

Genesys prices are divided into the following tiers: Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Choice, and Genesys DX. Genesys Cloud CX 1 is $75 per user/month, Genesys Cloud CX 2 is $90-$110 per user/month, and Genesys Cloud CX 3 is $130-$150 per user/month. Anything higher must be provided by the sales agent.⁶

4. Aircall

What makes it a good alternative to UJET?

Aircall brands itself as “call center software for customer-centric teams.” And while it does do that, that’s pretty much all it does. It doesn’t provide UCaaS capabilities like video calls and internal chat functionality like some of the other options on this list.

That said, it does offer some basic features to contact centers, like call whispering so that managers can offer agents advice during a call, and call analytics (although those are locked to higher tiers). Other Aircall features include toll-free numbers, inbound call queuing, CRM software integrations, power dialers, and call monitoring.

Pricing

Aircall doesn’t list pricing for their contact center solution on their website, only for the voice solution. You’ll need to contact them for a quote.⁷

5. RingCentral (/ NICE CXone)

What makes it a good alternative to UJET?

RingCentral is a large communications platform that offers both UCaaS and CCaaS capabilities. That means it can be used as just a contact center like UJET, but also provides video conferencing and messaging capabilities. RingCentral also offers a ton of integrations—much more than UJET.

One thing to note about RingCentral’s contact center platform, however, is that, while they market themselves as a “UC + CC” product, that’s not really the case. They're currently white-labeling (aka. reselling) NICE’s contact center product,⁸ which is why their contact center app looks totally different from the rest of their communications platform and requires separate logins:

Through their partnership with NICE, RingCentral can provide features like real-time agent coaching, advanced call analytics, and integrations to a wide variety of enterprise and contact center applications.

One of the main drawbacks of RingCentral white-labeling NICE’s contact center software is, since NICE is the one in control of their contact center product, it could mean that RingCentral has less control over the CC product roadmap and support issues. This also opens up their users to potential hidden professional services and support costs.

Pricing

RingCentral Contact Center is available in four tiers: Essentials, Standard, Premium, and Ultimate. Prices aren't listed on the website—you’ll have to contact sales for an actual quote.⁹

What’s the best UJET competitor for your business?

You already know my answer. But I also encourage you to check out all the options above for yourself—they didn’t get those G2 stars for nothing!

At the very least, I’d recommend exploring Dialpad with a product demo to really get a feel for how easy it is to use + the game-changing Ai features.

Final fun fact: Dialpad is the only company to be named a Leader in G2's UCaaS, VoIP, CCaaS, and conferencing categories.

Care to find out why?

¹ https://hbr.org/2022/08/how-much-time-and-energy-do-we-waste-toggling-between-applications

² ujet.cx/shop

³ talkdesk.com/cloud-contact-center/

⁴ talkdesk.com/contact-center-platform/integrations/

⁵ talkdesk.com/pricing/

⁶ genesys.com/pricing/

⁷ aircall.io/pricing/

⁸ ringcentral.com/whyringcentral/company/pressreleases/ringcentral-and-nice-expand-and-extend-partnership.html

⁹ ringcentral.com/ca/en/office/plansandpricing.html#cc