Thinking of switching providers? It’s easy with Dialpad.

Dialpad makes it easy to migrate from your existing on-premise or cloud-based contact center and business phone solution. You can easily control all settings and administration from a simple web interface that puts advanced controls at your fingertips. Here’s an overview of the migration process and expected timeline.

Migration Process and Timeline

1. Assessment and Planning
   The professional services team can assess current systems and outline the steps needed for a smooth transition. This includes inventorying existing phone numbers, setting up user accounts, and porting numbers if needed.

2. Setup and Configuration
   Administrators work with Dialpad to configure settings, integrate with CRMs, and set up IVR (Interactive Voice Response) and call routing options. For contact centers, this stage includes setting up scorecards, agent roles, and any Ai features.

3. Training and Onboarding
   Dialpad offers onboarding support, including training sessions for admins and agents on using the system and Ai-powered features. This phase also includes configuring desktop or mobile apps for easy access.

4. Testing and Launch
   Once configured, testing the setup ensures call quality, integrations, and workflows meet expectations. After final adjustments, businesses can fully transition to Dialpad.

Estimated Timeline: For smaller setups, the transition may take 1-2 weeks. For larger contact centers or enterprises with complex configurations, it can be as short as 3-6 weeks.

Contact us today for a free demo, or sign up now and see just how easy it is for yourself.