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Contact Center Operations
15 vital call center KPIs to track
Check out 15 top call center KPIs (Key Performance Indicators) to help you keep your customer support on track and ensure agents stay productive.
Dulce Ramirez
Director, Tier 1 Support and Development
Contact Center Operations
The best small business call center software in 2025: Essentials for tight budgets
Learn about the best small business call center software for 2025, what features to look for if you have a tight budget, and more.
Chris McCarthy
Senior Product Marketing Manager - Ai Contact Center
Contact Center Operations
Call center quality assurance: A guide from a CS leader
Ready to improve your call center's performance? Here are best practices in call center quality assurance to help you provide positive customer experiences.
Brynn Gaeta
Team Lead, Support QA and Development
Contact Center Operations
Call Center Phone Systems in 2025: A Buying Guide
Looking to use or switch your call center phone system? Learn what are the key features to look for and how to choose a system that best suits your business.
Contact Center Operations, Sales
How a call center dialer can help you close more deals
Learn all you need to know about call center dialers, including the main types, which might suit you, and how to get the most from them.
Shabnam Kakar
Senior Content Marketing Manager
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Contact Center Operations
Call center cost savings: 8 strategies to reduce your call center costs
Learn actionable strategies for call center cost reduction while maintaining customer service quality and providing a positive agent experience.
Mary Reyes
Senior Manager, Customer Onboarding
Contact Center Operations
The top 12 contact center solutions: A guide, ranked on ease of use
Discover the top 12 contact center software solutions for both small business and enterprise. Help manage your inbound and outbound business communications effectively.
Contact Center Operations, Artificial Intelligence
What are AI virtual assistants and how can businesses use them?
AI virtual assistants are a growing presence in day-to-day life. Could they, and the conversational AI behind them, be key to your business' future?
Chris McCarthy
Senior Product Marketing Manager - Ai Contact Center
Contact Center Operations
How to monitor call center performance: An in-depth guide for managers
Monitoring performance can be an overwhelming task. Learn the top strategies and best practices you need to track and improve call center performance.
Liz Fox
Lead Product Manager