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IVR in a call center or contact center: What it is, how to set it up & more

Austin Guanzon headshot
Austin Guanzon

Customer Support Manager - Tier 1

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Contact Center Operations

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Enabling In Queue Callback single card blog size
Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience, boost loyalty, and understand your target demographic
CSAT vs Hold Time On Call blog size
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of setting up priority call queues for VIP callers in Dialpad
Screenshot of setting up an IVR flow in Dialpads online dashboard
Screenshot of adding post-call notes in Dialpads integration with Salesforce
Multilingual ivr menu greeting blog size

Need better IVR in your call center or contact center?

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