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Senior Director, Product Management

Realistically, what can ChatGPT and generative AI actually do to help contact center teams? This article digs into the nuances.

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How will ChatGPT impact the contact center?

Learn about what NLP (Natural Language Processing) is and how it’s used in customer service to coach agents in real time, uncover insights, and more.

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NLP in customer service: How it’s used and where it’s going

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Tim Porter, Senior Director, Product Management

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

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Learn about conversational AI in contact centers in these blog posts by Tim Porter, Senior Director, Product Management at Dialpad.

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