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Support Development Coordinator

Learn about contact center and call center best practices, with this step-by-step guide from a call center veteran with over 20 years in the industry. >>>

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12 contact center best practices: Lessons gained over 20 years

High volume calls can be a problem if your contact center isn't prepared. LEARN MORE about the causes of high volume calls—and how to manage them. >>>

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How to deal with high volume calls: A guide for businesses and contact centers

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Renee Christie, Manager, Support Development Coordinator at Dialpad

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

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Learn about contact center operations and customer experience in these blog posts by Renee Christie, Support Development Coordinator at Dialpad.

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