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The state of AI at work in 2024: What customer service/sales employees really think

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Sales ai and customer service ai study header

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Customer Support + ExperienceArtificial IntelligenceSales

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Are you leveraging AI in your work?
What benefits do you expect from AI on a company level?
What benefits do you expect from AI on an individual level at work?
Why are you not using AI tools at work?
How do you think AI will change your role in 3-5 years?
How a company-s use of AI relates to their AI usage policy
How would you rate your company's overall adoption of AI tools?
How do you feel about AI?
Industries with the highest and lowest Ai CSAT
Ai csat
How would you rate your company's overall adoption of AI tools?2
What types of AI tools do you use?
Dialpad customers are much more likely to adopt AI
Snapshot of the survey’s demographics, including annual revenue, company size, and job titles:

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