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Quickly evaluate conversations
Every interaction is graded by our Ai so you can avoid time-consuming call shadowing and recording reviews.
Use templates or go custom
Access pre-built, templated scorecards, or create new ones featuring your specific evaluation criteria.
Easily spot issues
Immediately identify coaching opportunities and areas for agent improvement before problematic behaviors escalate.
Monitor playbook adherence
Ensure that your team is complying with best practices and identify those who have low adherence to your prescribed playbooks.
Guide reps right when they need it
Use Real-Time Assist Cards to provide reps with triggered pop-ups that include speaking points and best practices for navigating calls.
See all grades and scores at-a-glance
Rely on Ai Coaching Hub, featuring a customizable leaderboard, to view all performance metrics, scorecard grades, and CSAT scores in one place.
Make customers feel safe with PII Redaction
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