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Copy-paste your best sales rep
Identify the script that helps close the most deals and use custom Ai Playbooks to make it your go-to automated guide.
Improve consistency
Easily determine if your agents are delivering a consistent message with your prescribed playbooks.
Level the playing field
Give everyone on your team access to the same content to avoid knowledge gaps and to keep things fair.
Easily monitor playbook adherence
Make sure your team is complying with best practices and identify those who have low adherence to your prescribed playbooks.
Guide reps right when they need it
Use Real-Time Assist Cards to provide reps with triggered pop-ups that include speaking points and best practices for navigating calls.
See all grades and scores at-a-glance
Rely on Ai Coaching Hub, featuring a customizable leaderboard, to view all performance metrics, scorecard grades, and CSAT scores in one place.
Optimize quality assurance
Automatically grade every conversation against your pre-determined quality metrics with Ai Scorecards.
Make customers feel safe with PII Redaction
Automatically protect your customers’ personally identifiable information like credit card and social security numbers with PII Redaction.
Tap into the power of DialpadGPT
DialpadGPT proprietary, real-time generative Ai gives you immediate access to transformative, business-building tools.
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