2023
Explore 12 months of Ai innovation
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JANUARY
Ai Call Purpose
Ai Call Purpose automatically categorizes live calls based on subject matter and content, while tracking persistent categories for more effective post-call analysis and coaching insights.
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FEBRUARY
Ai Real-Time Assist Cards
Ai Real-Time Assist (RTA) cards guide call center agents and sales reps during live calls using triggered pop-ups that offer relevant speaking points, best practices, and coaching tips.
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MARCH
Ai CSAT
Dialpad’s industry-leading transcription engine combines customer sentiment and intent signals to infer CSAT scores for 100% of customer calls, so you don’t have to rely on a handful of customers to complete post-call surveys.
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APRIL
Ai Recaps
Ai Recaps turn calls, customer conversations, and meetings into concise, customizable summaries—complete with recommended action items—delivered directly to your Dialpad Inbox after every Ai-enabled meeting.
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MAY
Ai Scorecards
Dialpad Ai automatically delivers accurate scorecards on all customer conversations, eliminating the need for time-consuming call shadowing or having to replay hours of customer recordings.
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JUNE
Ai Coaching Hub
Ai Coaching Hub provides managers with a single dashboard to monitor scorecard grades and CSAT scores—at a glance—so it’s easy to identify coaching opportunities in real time or during post-interaction quality assurance reviews.
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JULY
Ai Playbooks
Leveraging Dialpad’s real-time speech recognition technology and generative Ai capabilities, Ai Playbooks equips your teams with talking points, best practices, and live guidance to keep calls moving in the right direction.
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AUGUST
DialpadGPT
Powering features like Ai-generated call summaries and in-the-moment agent coaching, DialpadGPT makes it easy for teams to close deals and support customers—all in one AI-powered customer intelligence platform.
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SEPTEMBER
PII Redaction
PII Redaction uses advanced algorithms and machine learning to protect personally identifiable information (PII), like credit card or social security numbers, healthcare data, and other digital assets.
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OCTOBER
Ai Custom Playbooks
With Ai Custom Playbooks, admins and supervisors can create personalized playbooks rather than relying on standard sales templates, to aid agents with real-time guidance during calls.
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NOVEMBER
Ai Playbooks in Ai Meetings
Ai Playbooks in Ai Meetings offer live guidance to hosts and co-hosts during face-to-face interactions with customers, sales demos, and other meetings, to ensure reps and agents adhere to best practices.
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DECEMBER
Ai Agent Assist
Ai Agent Assist delivers on-demand, natural answers to agent questions so reps and agents can provide faster, more effective service, resulting in shorter resolution times, more productive agents, and improved customer satisfaction.
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