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DIALPAD AI LABS

Industry-defining Ai

Learn about the latest Ai research and product developments we're working on to enhance the collaboration experience.

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ABOUT AI LABS

We’ve been pioneers in Ai for years. We built the first real-time speech recognition engine for Enterprise conversations over 5 years ago, and recently announced Ai CSAT that automatically infers customer satisfaction from calls.

To develop such features, we’re constantly immersing ourselves in the latest research and technologies, and looking for the best talent in the field to join us.

Ai Labs is the culmination of many of these efforts. It’s a place to learn about our published Ai-related research, as well as hear about the latest features we’re working on (which you’ll be able to opt-in to test as a customer).

Screenshot of Dialpad Ai transcribing a phone call in real time

NATURAL LANGUAGE PROCESSING

Unmatched transcription accuracy

We’re big believers that transcription accuracy is the critical starting point for driving automations and insights. So we built our transcription engine using next-generation NLP / NLU models alongside a robust team of speech recognition and linguistic experts. Unlock industry-leading accuracy across your conversations with a real-time transcription engine that continually improves over time.
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AUTOMATED SPEECH RECOGNITION

Ai-driven insights & predictions

Like our proprietary speech recognition models that power our transcription engine, our NLP / NLU models are also built in-house to derive sentiment, understand intent, identify call purpose reasons, map customer satisfaction, and more. Our models are both industry- specific and purpose- built. The best part? They’re created using industry-specific data, resulting in enhanced accuracy and utility.
Screenshot of Assists UI

SEMANTIC SEARCH

Ai-based Semantic Search

In 2021, we acquired an Enterprise semantic search engine in KARE Knowledgeware. Semantic search is a type of search technology that takes user's natural language queries and attempts to understand the intent and context behind them in order to generate more relevant search results. This technology is powering features such as Ai Virtual Agents, Real-Time Assist, and our in-app general search.
AI LABS BETA PROGRAM

Join our Ai Labs customer BETA program

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RECENTLY LAUNCHED FROM Ai LABS

The industry’s first predicted CSAT score

Meet Ai CSAT. Using industry-leading ASR and NLP, Dialpad Ai can analyze every one of your customer calls and digital interactions to provide a more accurate picture of customer satisfaction without the need for post-call surveys or any additional software. Simply receive calls, and enjoy the benefits of 100x more CSAT data automatically.

More on Ai CSAT
Screenshot of Dialpad's predictive Ai CSAT feature

IN THE WORKS

Ai Scorecards

Reviewing and scoring customer calls is tedious work. We’re putting the power of AI and automation together to evaluate 100% of your customer interactions to save time, drive faster feedback to agents, and dramatically increase the volume of interactions evaluated. Sign up for our newsletter below to get the latest on this innovative feature.

Screenshot of Dialpad's Ai Scorecards feature
Craig Walker CEO Founder of Dialpad

Over the next five years, Dialpad is committed to the scientific research required to move the benefits of AI to the next level.

CRAIG WALKER
CEO AND FOUNDER OF DIALPAD

AI LABS

Published research

REPORT

Named Entity Recognition

Improving Named Entity Recognition in Telephone Conversations via Effective Active Learning with Human in the Loop

REPORT

Efficient Entity Linking

BLINK with Elasticsearch for Efficient Entity Linking in Business Conversations

REPORT

Sentiment Analysis

Entity-level Sentiment Analysis in Contact Center Telephone Conversations
NOW HIRING

Join our Ai team

We’re always looking for talented people to join our Ai team.

Apply now