Fabrice Della Mea

Sr. Director, Product

Discover Dialpad Support, powered by Ai. Boost productivity, reduce agent burnout, and deliver faster, more satisfying customer experiences. 

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Introducing Dialpad Support: The next generation of customer service

Andrew Gai

VP, Marketing Growth

Learn how Dialpad makes it easy to migrate from your existing on-premise or cloud-based contact center and business phone solution. 

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Thinking of switching providers? It’s easy with Dialpad.

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Contact center quality management software helps businesses assess customer service performance. Our definitive guide reveals 2024's top 10 best solutions. 

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Top 10 best contact center quality management software of 2024: The full guide

Discover how to improve call center customer service with our definitive guide. We reveal the top 20 quick and easy tips to elevate any call center to excellence.

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20 Tips to improve call center customer service

Call whisper lets you give real-time guidance to agents during calls. Discover how it works and the top benefits for your business in our comprehensive guide.

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What is call whisper? Navigating a win-win feature for companies, call agents, and clients

Discover the importance of ROI with AI, how to measure it, and a 12-step strategy for genAI success in 2024. Our guide can make your AI projects profitable.

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How to measure and generate ROI with AI: An actionable guide

Brian Peterson@2X

Co-Founder and CTO

Discover how Dialpad's EPD-wide Launchathon brings together teams to spark creativity, solve problems, and launch exciting new features.

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From Hackathon to Launchathon: How Dialpad launched 20+ new projects in two months

Contact center experience is how customers view their interactions with a brand. Get your contact center experience right and keep improving with our guide. 

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What is contact center experience and how do you improve it?

Discover the 25 essential call center software features for success in 2024 with our in-depth, comparative list. Learn all you need to make an informed decision.

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25 Essential call center software features for success in 2024: What to look for

Explore VoIP advantages and disadvantages in our definitive guide. Learn all you need to know to make the right decision, from the benefits to the challenges.

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10 VoIP advantages and disadvantages: A 2024 comparison guide to all you need to know to decide

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G2 Report: Dialpad Ai Contact Center vs Genesys

Dialpad vs Genesys 2024 report

Dialpad Ai Contact Center vs Genesys

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

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Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

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DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

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Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

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An all-in-one customer communication platform with Ai that takes notes, delivers insights, and helps your team stay productive.

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Cloud-based support and contact center solution with Ai that helps expedite onboarding, simplify coaching, and delight customers.

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Cloud-based sales outreach solution with Ai that automates playbooks, gives in-call coaching, and helps your team win.

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See how Dialpad and Genesys’ contact center products stack up against each other in these ratings provided by users on G2.

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Learn how real estate company RE/MAX sets a higher service standard with Dialpad Support.

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