Defining the most important customer service KPIs

How do you know your customers are happy?

Out of all the metrics that contact centers track, there are certain KPIs that are essential for understanding your customers and making sure they’re satisfied. So what do they mean, and how do we calculate them?

Learn all about:

• What CSAT means, and how you can measure it

• Why your NPS score matters for growth and word of mouth

• How a high CES can drive customers away

• And more!