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ARAGON RESEARCH REPORT

Dialpad a Leader in Aragon Research Globe™️ for the Intelligent Contact Center, 2024

Aragon has recognized Dialpad’s industry-leading Ai Contact Center, giving Enterprises the best in CX with Dialpad Ai enabling better customer and agent experiences through the transformative power of Generative AI.

  • Learn why virtual agents will be doing more work to answer foundational questions and answers, leaving the heavy lifting to humans.

  • Explore how Dialpad Ai is driving faster time to resolution and improving customer and agent satisfaction levels.

  • Understand why more companies are turning to Intelligent Contact Centers with a UC&C bundle.

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Cover of the Intelligent Contact Center in 2024 by Aragon Research