Dialpad logo

Contact center experience is how customers view their interactions with a brand. Get your contact center experience right and keep improving with our guide. 

Customer retention header

What is contact center experience and how do you improve it?

Brian Peterson@2X

Co-Founder and VP, Engineering

Discover how Dialpad's EPD-wide Launchathon brings together teams to spark creativity, solve problems, and launch exciting new features.

Dialpad Hackathon 2023 header

From Hackathon to Launchathon: How Dialpad launched 20+ new projects in two months

Discover the 25 essential call center software features for success in 2024 with our in-depth, comparative list. Learn all you need to make an informed decision.

What you need to know about recording phone calls in the UK header

25 Essential call center software features for success in 2024: What to look for

Explore VoIP advantages and disadvantages in our definitive guide. Learn all you need to know to make the right decision, from the benefits to the challenges.

Sales tech stack headers Header

10 VoIP advantages and disadvantages: A 2024 comparison guide to all you need to know to decide

Our concise guide reveals the top 10 major call center challenges faced worldwide in 2024, plus 10 solutions to overcome them easily. 

Escalation management header

Top 10 most common call center challenges in 2024, plus 10 best solutions to overcome them

 Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.

Dialpad sales

AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales

Meredith Moore headshot

Director of Sales Development at Dialpad

Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.

3 tips for startups looking for investors header

What is call center burnout? The full guide to recognizing, preventing, and overcoming it

Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.

Enterprise communication tools Header

Contact center automation: Your key guide to improving performance and customer service

Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases. 

photography_of_a_contact_center_male__b5baee70-c714-40a6-b2eb-c5825b15fb7c.png

Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring

Closing ratio is the percentage of total sales prospects engaged that become a completed sale. Learn more about calculating and improving your close rates.

Sales battle cards header

Closing ratio: Understanding and improving it within your sales team

We're Hiring! Join Dialpad's UCaaS, CCaaS, and AI-focused…

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The CX Enablement Specialist role sits within our Customer Success organization and will collaborate deeply with the Enablement team. The position supports the goals and initiatives of Dialpad’s Customer Experience (CX) organization - aligns to CX leadership, and works in partnership with the CX Enablement Manager. Dialpad’s Customer Experience (CX) teams work directly with Dialpad customers and are responsible for delivering the highest levels of satisfaction and success throughout the customer journey. Using your problem-solving skills and inherent motivation to help others, you will enable the CX teams to support our customers. This position reports locally to our Sr. Manager of Customer Success, SMB and the role is located in Manila.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;You will also be integrated with the Enablement Team, which supports and empowers customer-facing teams by providing them with the skills, knowledge, and processes to successfully position Dialpad. Enablement is responsible for analyzing success performance, designing initiatives to improve productivity, driving and overseeing the new hire onboarding process, and the knowledge and skill development of the existing CX team.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;This position is based in Manila, Philippines with core work hours of 10 am to 7 pm Eastern Time, with the need to flex up to 1x per week to 11am-8pm Eastern Time to support global teams.&lt;/p&gt;
&lt;p&gt;The successful candidate will collaborate closely with the CX Enablement Manager to design and execute end-to-end enablement programs across Dialpad. You&#39;ll work with instructional designers to create diverse learning resources, develop engaging video content, and utilize learning platforms for mixed-modality content, including exercises, micro-learning, assessments, role plays, and scenario-based training.&lt;/p&gt;
&lt;p&gt;This position blends strategic insight and tactical execution, focusing on observation, gap analysis, and solution-oriented enablement efforts. As a CX Enablement Specialist, you&#39;ll deliver micro and programmatic training, create impactful resources, facilitate role-plays and hands-on activities, and contribute to improving workflows and tools. Your goal is to drive adoption of new approaches, solidify product and process knowledge, reduce friction in CX processes, and promote a culture of continuous learning and improvement.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Work collaboratively with the CX Enablement Manager and other peers to design enablement content and regularly deliver live-instructor-led training, eLearning, coaching, reference materials, on-the-job-training, and more.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Support product launches by partnering with Product Management and Engineering teams to continually educate CX team members on new product features, positioning, messaging, and adoption.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Oversee end-to-end performance of revenue enablement and everboarding initiatives.&lt;/li&gt;
&lt;li&gt;Partner with the CX Enablement Manager &amp;amp; the Post-Sales leadership team to develop enablement strategies that improve the productivity and effectiveness of our customer experiences and align to the top-down priorities of our Chief Customer Officer.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Provide data-driven expertise to evolve programs, validate skill completion, and measure knowledge retention.&lt;/li&gt;
&lt;li&gt;Explore new learning strategies to ensure enablement is seamlessly integrated into the flow of work - allowing reps to prioritize where they win and “win every day”.&lt;/li&gt;
&lt;li&gt;Drive strategy and scalable approach to alignment between our internal Dialpad enablement and our partner enablement efforts.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Build relationships across the business and use subject matter experts to help enhance enablement programs and content.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;1+ years of Enablement experience in a fast-paced SaaS environment and/or 2+ years of experience in Customer Success.&lt;/li&gt;
&lt;li&gt;Experience in developing training materials, training content, and/or sales resource materials.&lt;/li&gt;
&lt;li&gt;Basic familiarity with Salesforce.com, Gainsight, and Highspot preferred.&lt;/li&gt;
&lt;li&gt;Excellent communication and presentation skills.&lt;/li&gt;
&lt;li&gt;Creative and curious by nature with a drive to find solutions.&lt;/li&gt;
&lt;li&gt;Excellent time management, project management, and organizational skills with the ability to track numerous details.&lt;/li&gt;
&lt;li&gt;Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with customers.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

140 - Customer Success

Manila, PHL

Manila, Philippines

Customer Success Enablement Trainer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Instrumental in the success and retention of Dialpad customers, our Customer Success teams are the backbone of our company.&amp;nbsp; The CS organization is responsible for delivering the absolute highest levels of satisfaction and success in the deployment and overall customer journey phases. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.&lt;/li&gt;
&lt;li&gt;Act as the voice of the customer within Dialpad. As the owner of the customer relationship, the Customer Success Advocate is expected to work cross-functionally with Sales, Marketing, Product, Engineering and Data Science to ensure consistent and strong customer message is embedded in everything we do.&lt;/li&gt;
&lt;li&gt;Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.&lt;/li&gt;
&lt;li&gt;Retain long-term partnerships with customers by independently renewing successful customers.&lt;/li&gt;
&lt;li&gt;Establish and oversee the customer&#39;s adoption, training, and development of best practices to continually drive incremental value and return on the customer&#39;s investment.&lt;/li&gt;
&lt;li&gt;Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.&lt;/li&gt;
&lt;li&gt;Manage customer escalations by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.&lt;/li&gt;
&lt;li&gt;Track accounts to identify churn risks and work proactively to mitigate those risks.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;1-5 years of experience in Customer Success&lt;/li&gt;
&lt;li&gt;Real passion for providing top-notch account management&lt;/li&gt;
&lt;li&gt;Strong written communication skills&lt;/li&gt;
&lt;li&gt;Excellent time management and organizational skills with the ability to track numerous details&lt;/li&gt;
&lt;li&gt;Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who you are&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Able to work US core hours 8am - 5pm Pacific Time&lt;/li&gt;
&lt;li&gt;Positive team player who embraces a team-first attitude and contributes to overall team success&lt;/li&gt;
&lt;li&gt;You enjoy tackling complex customer challenges and finding creative solutions&lt;/li&gt;
&lt;li&gt;Able to adapt quickly to an ever changing environment&lt;/li&gt;
&lt;li&gt;Process oriented - able to develop functional processes and adapt them quickly to meet changing demands&lt;/li&gt;
&lt;li&gt;Able to establish rapport and gain situational awareness quickly in single touch interactions with customers&lt;/li&gt;
&lt;li&gt;Experience with telecommunication or SaaS providers required&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Customer Success Specialist

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The&amp;nbsp; Customer Experience (CX) Organization is aimed at delighting customers at every touchpoint.&amp;nbsp; We are dedicated to understanding and meeting the evolving needs and expectations of our customers.&amp;nbsp; We are committed to working collaboratively to deliver seamless and memorable interactions.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Renewal Operations Specialist, you’ll work with our Renewals Sales team to review quarterly opportunities and validate data, support building renewal proposals and quotes, and work with the Dialpad Deals Desk team to submit contracts for processing.&lt;/p&gt;
&lt;p&gt;This position will report directly to the Director of Renewals Management and the ideal candidate will be located in Metro Manilla.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Review Quarterly Renewal opportunities and validate for accuracy (contract expiration dates, entitlements, discounting).&lt;/li&gt;
&lt;li&gt;Work with Renewal Managers to generate contract proposals and quotes.&lt;/li&gt;
&lt;li&gt;Support adherence to the approval process.&lt;/li&gt;
&lt;li&gt;Submit orders for processing to Dialpad’s Deals Desk team.&lt;/li&gt;
&lt;li&gt;Validate accurate processing and data after submission.&lt;/li&gt;
&lt;li&gt;Make reporting and dashboard requests based on business requirements.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;2-3 years of experience in back-office operations, quoting, and process management.&lt;/li&gt;
&lt;li&gt;Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets and Google Slides).&lt;/li&gt;
&lt;li&gt;History of supporting a high volume of transactions.&lt;/li&gt;
&lt;li&gt;Passionate about process improvements.&lt;/li&gt;
&lt;li&gt;Comfortable analyzing and understanding data.&lt;/li&gt;
&lt;li&gt;Excellent time management skills with the ability to track numerous details.&lt;/li&gt;
&lt;li&gt;Ability to communicate.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Renewals Operation Specialist

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.&lt;/li&gt;
&lt;li&gt;Establish and oversee the customer&#39;s adoption, training, and development of best practices to continually drive incremental value and return on the customer&#39;s investment.&lt;/li&gt;
&lt;li&gt;Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities,&amp;nbsp; and communicating performance metrics and insights.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.&lt;/li&gt;
&lt;li&gt;Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;8+ years of relevant experience working at a SaaS company&lt;/li&gt;
&lt;li&gt;Experience and comfort interacting with and influencing C-level executives.&lt;/li&gt;
&lt;li&gt;Expertise working with large Enterprise customers.&lt;/li&gt;
&lt;li&gt;Strong presentation, meeting facilitation, and written communication skills.&lt;/li&gt;
&lt;li&gt;Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.&lt;/li&gt;
&lt;li&gt;Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.&lt;/li&gt;
&lt;li&gt;Ability to work cross departmentally.&lt;/li&gt;
&lt;li&gt;Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes.&lt;/li&gt;
&lt;li&gt;Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.&lt;/li&gt;
&lt;li&gt;Willingness to travel to customer locations.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who you are&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Customer Success, and you geek out on exchanging best practices and tips with your team.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Austin, US

Strategic Customer Success Manager

Customer Success

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Customer Experience Organization aims to delight customers at every touchpoint. We are dedicated to understanding and meeting their evolving needs and exceeding expectations.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Focused on product adoption and user education, the Customer Enablement Team is pivotal to ensuring client satisfaction. From onboarding to ongoing support, our Customer Experience Enablement Team delivers live webinars and virtual trainings to equip customers with the knowledge and skills they need to succeed at every stage of their Dialpad journey.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This team partners closely with the Knowledge and Content, Support Operations, and Customer Experience teams, as well as the Product Management org.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Senior Customer Experience Enablement Partner, you&#39;ll bridge the gap between customers and their goals by providing tailored training solutions.&lt;/p&gt;
&lt;p&gt;You&#39;ll combine strategic thinking with hands-on execution, creating engaging content, fostering collaboration, and championing customer needs. From developing micro-learning modules to delivering live customer-facing webinars,&amp;nbsp; your contributions will directly impact customer satisfaction and drive team efficiency.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Your ability to analyze data, measure results, and recommend improvements will drive a culture of continuous learning and growth that reduces onboarding friction and keeps our customers delighted. By joining our team, you&#39;ll have the opportunity to use your expertise to shape the future of our Professional Services Educational Program and make a lasting impact on our organization.&lt;/p&gt;
&lt;p&gt;This position reports to our Learning &amp;amp; Enablement Manager and has the opportunity to be based in Tempe (AZ), Austin (TX) or Kitchener-Waterloo (ON).&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Grow your product knowledge and become a Dialpad expert.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Partner with the Professional Services Leadership Team to design and develop customer-facing training materials, such as instructor-led virtual trainings, on-demand lessons, and live webinars.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Develop comprehensive learning pathways on a variety of topics, including onboarding, upskilling, best practices, and new features.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Deliver customer-facing virtual trainings, and live webinars to new Diapad customers.&lt;/li&gt;
&lt;li&gt;Provide updates on customer adoption and project updates.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Maintain a database of reports and processes to efficiently track the program’s historical data and trends and customer requests.&lt;/li&gt;
&lt;li&gt;Support CX leadership in executing the organization’s strategic initiatives.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Analyze training, attrition, and learner feedback to identify and implement continuous improvement projects.&lt;/li&gt;
&lt;li&gt;Collaborate with Customer Success Team to ensure effective handoff processes, workflows, and partnerships that support customer satisfaction and retention.&lt;/li&gt;
&lt;li&gt;Partner with Engineering, Product and Design to ensure customer-facing teams have a deep understanding of product features, positioning, and messaging, for every feature launch.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree in Communication, Education, or Business Administration, or equivalent work experience&lt;/li&gt;
&lt;li&gt;6+ years experience in customer enablement and project management, preferably within the telecommunications or technology sector&lt;/li&gt;
&lt;li&gt;Demonstrated history of creating clear, concise, and engaging training materials, such as manuals, guides, presentations, and videos.&lt;/li&gt;
&lt;li&gt;Proficiency with Google Workspace, Atlassian Suite and Monday.com&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Familiarity with LearnUpon &amp;amp; Guru&lt;/li&gt;
&lt;li&gt;Understanding of key adult learning frameworks such as Kirkpatrick and Blooms.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Proven ability to communicate in a clear, concise manner&lt;/li&gt;
&lt;li&gt;Exceptional attention to detail with a solutions-oriented mentality&lt;/li&gt;
&lt;li&gt;Self-motivated and proactive with excellent analytical and decision-making skills&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who you are&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You’re a passionate educator and a dynamic communicator who thrives on breaking down silos and fostering teamwork across different departments. With a proven track record in creating engaging adult learning programs, you&#39;re well-versed in various adult learning methodologies and understand the power of blended learning approaches.&lt;/p&gt;
&lt;p&gt;You&#39;re a versatile trainer who enjoys the challenge of delivering engaging content across various mediums, from live webinars to on-demand resources. Your enthusiasm for training is contagious, and you&#39;re committed to providing exceptional learning experiences that empower customers.&lt;/p&gt;
&lt;p&gt;You&#39;re a detail-oriented problem-solver who loves diving into data to uncover insights and identify trends. Your commitment to innovation drives you to continually seek new ways to enhance training programs and deliver exceptional customer experiences.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

130 - Customer Support 

Tempe, US

Customer Experience Enablement Partner

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Customer Experience Organization aims to delight customers at every touchpoint. We are dedicated to understanding and meeting their evolving needs and exceeding expectations.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Focused on product adoption and user education, the Customer Experience (CX) Enablement Team is pivotal to ensuring client satisfaction. From onboarding to everboarding, our CX Enablement Team delivers live webinars and virtual trainings to equip customers with the knowledge and skills they need to succeed at every stage of their Dialpad journey.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This team partners closely with the Knowledge and Content, Support Operations, and Customer Experience teams, as well as the Product Management org.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Customer Experience Enablement Specialist, you&#39;ll bridge the gap between customers and their goals by providing tailored training solutions.&lt;/p&gt;
&lt;p&gt;You&#39;ll combine strategic thinking with hands-on execution, creating engaging content, fostering collaboration, and championing customer needs. From developing micro-learning modules to delivering live customer-facing webinars,&amp;nbsp; your contributions will directly impact customer satisfaction and drive team efficiency.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Your ability to analyze data, measure results, and recommend improvements will drive a culture of continuous learning and growth that reduces onboarding friction and keeps our customers delighted. By joining our team, you&#39;ll have the opportunity to use your expertise to shape the future of our Professional Services Educational Program and make a lasting impact on our organization.&lt;/p&gt;
&lt;p&gt;This position reports to our Learning &amp;amp; Enablement Manager and has the opportunity to be based in Tempe (AZ), Austin (TX) or Kitchener-Waterloo (ON).&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Grow your product knowledge and become a Dialpad expert.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Deliver customer-facing virtual trainings, and live webinars to Diapad customers.&lt;/li&gt;
&lt;li&gt;Support CX leadership in executing the organization’s strategic initiatives.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Analyze training, attrition, and learner feedback to identify and implement continuous improvement projects.&lt;/li&gt;
&lt;li&gt;Provide updates on customer adoption and project updates.&lt;/li&gt;
&lt;li&gt;Collaborate with Customer Success Team to ensure effective handoff processes, workflows, and partnerships that support customer satisfaction and retention.&lt;/li&gt;
&lt;li&gt;Partner with Engineering, Product and Design to ensure customer-facing teams have a deep understanding of product features, positioning, and messaging, for every feature launch.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree in Communication, Education, or Business Administration, or equivalent work experience&lt;/li&gt;
&lt;li&gt;3+ years experience in customer enablement and project management, preferably within the telecommunications or technology sector&lt;/li&gt;
&lt;li&gt;Demonstrated history of creating clear, concise, and engaging training materials, such as manuals, guides, presentations, and videos.&lt;/li&gt;
&lt;li&gt;Proficiency with Google Workspace, Atlassian Suite and Monday.com&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Familiarity with LearnUpon &amp;amp; Guru&lt;/li&gt;
&lt;li&gt;Understanding of key adult learning frameworks such as Kirkpatrick and Blooms.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Proven ability to communicate in a clear, concise manner&lt;/li&gt;
&lt;li&gt;Exceptional attention to detail with a solutions-oriented mentality&lt;/li&gt;
&lt;li&gt;Self-motivated and proactive with excellent analytical and decision-making skills&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who you are&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You’re a passionate educator and a dynamic communicator who thrives on breaking down silos and fostering teamwork across different departments. With a proven track record in creating engaging adult learning programs, you&#39;re well-versed in various adult learning methodologies and understand the power of blended learning approaches.&lt;/p&gt;
&lt;p&gt;You&#39;re a versatile trainer who enjoys the challenge of delivering engaging content across various mediums, from live webinars to on-demand resources. Your enthusiasm for training is contagious, and you&#39;re committed to providing exceptional learning experiences that empower customers.&lt;/p&gt;
&lt;p&gt;You&#39;re a detail-oriented problem-solver who loves diving into data to uncover insights and identify trends. Your commitment to innovation drives you to continually seek new ways to enhance training programs and deliver exceptional customer experiences.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Customer Experience Enablement Specialist

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a member of the Customer Support Team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.&lt;/p&gt;
&lt;p&gt;Dialpad’s Customer Support team plays an essential role in helping customers via all relevant communication channels.&amp;nbsp; This team collaborates closely globally with higher tier in Customer Support, Engineering, Customer Success, Product&amp;nbsp; and Sales teams&amp;nbsp; to constantly improve the customers experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About the role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You should have a proven track history of excellent customer support. You will also be required to learn and understand our product and services inside and out, which will require a degree of curiosity and technical understanding.&lt;/p&gt;
&lt;p&gt;Lastly, you should be a very hard worker, professional with how you interact with customers and have a deep care and desire to help users.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Japanese speaking/reading/writing skill is mandatory at native level.&lt;/li&gt;
&lt;li&gt;Work on shift from 18:00 to 9:00 a.m next day in JST on weekdays and 24/7 on weekends/Japanese holidays.&lt;/li&gt;
&lt;li&gt;Minimum of 3 years in customer support (additional work experience in a technical field is preferred).&lt;/li&gt;
&lt;li&gt;Respond to customer inquiries on technical issues related to the Dialpad product via all relevant communication channels.&lt;/li&gt;
&lt;li&gt;Resolve and troubleshoot simple or complex issues relating to customers.&lt;/li&gt;
&lt;li&gt;Speaking to customers to quickly get to the root of their problem.&lt;/li&gt;
&lt;li&gt;Provide timely and accurate customer feedback.&lt;/li&gt;
&lt;li&gt;Manage multiple cases and communication channels at one time (Call center, email, chat).&lt;/li&gt;
&lt;li&gt;Proficiency in Windows/Mac OS.&lt;/li&gt;
&lt;li&gt;Attention to detail and good problem-solving skills.&lt;/li&gt;
&lt;li&gt;Good written and verbal communication.&lt;/li&gt;
&lt;li&gt;Handle user inquiries ranging from simple product questions to more complex technical support issues.&lt;/li&gt;
&lt;li&gt;Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution.&lt;/li&gt;
&lt;li&gt;Maintain or exceed our established service levels and productivity standards.&lt;/li&gt;
&lt;li&gt;Passion to learn and work effectively with a variety of multicultural internal teams.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Japanese-Bilingual Customer Support Representative, Tier 1

Customer Support

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s data team acts as a centralized hub, supporting the analytics and business intelligence needs of global departments such as Finance, Product, Customer Support, Marketing, and Sales. The team is responsible for data ingestion, ensuring data quality, managing data engineering, and delivering business analytics services, including report automation, as well as descriptive and predictive analytics. Dialpad’s data team operates from five global hubs located in the US, Canada, Argentina, India, and Philippines.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Data Analyst, you will collaborate with business stakeholders across various departments to effectively leverage big data and provide accurate, actionable insights that address key business questions. This role is based in Argentina and reports to the Senior Director of Data Analytics in the US. The candidate must be available to work during US overlapping hours (9 AM to 1 PM PST) and be willing to travel occasionally.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Collaborate with stakeholders to define key questions that will provide insights, empowering the business to make informed and strategic decisions.&lt;/li&gt;
&lt;li&gt;Analyze data from multiple sources to deliver accurate and timely answers to key business questions.&lt;/li&gt;
&lt;li&gt;Promote self-serve analytics throughout the organization by developing a comprehensive suite of fully automated, accurate, and reliable dashboards.&lt;/li&gt;
&lt;li&gt;Develop detailed data model requirements and document business logic for the Data Engineering team to create curated datasets for report automation and analysis.&lt;/li&gt;
&lt;li&gt;Perform statistical analysis, hypothesis testing, and build predictive machine learning models to optimize costs, forecast business outcomes, enhance product experiences, and drive business growth.&lt;/li&gt;
&lt;li&gt;Collaborate with external teams to improve the quality and usability of our internal data.&lt;/li&gt;
&lt;li&gt;Proactively monitor business performance through automated dashboards and ad-hoc analysis, providing leadership with actionable insights.&lt;/li&gt;
&lt;li&gt;Collaborate with data analysts and engineers across the organization to improve best practices and enhance data utilization and processes.&lt;/li&gt;
&lt;li&gt;Identify opportunities for continuous process improvement and cost optimization.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;5+ years of advanced data analytics experience using big data.&lt;/li&gt;
&lt;li&gt;Experience working directly with business stakeholders to define requirements, drive analytics, and deliver effective insights.&lt;/li&gt;
&lt;li&gt;Experience collaborating with Data Engineers, Business Analysts, and Team Leads, with a demonstrated track record of successfully working with offshore teams and delivering complex projects on time.&lt;/li&gt;
&lt;li&gt;Advanced SQL development skills for data exploration and analysis.&lt;/li&gt;
&lt;li&gt;Strong analytical and problem-solving skills.&lt;/li&gt;
&lt;li&gt;Experience building effective visualizations and dashboard automations in an advanced BI tool like Tableau (preferred), Power BI, DOMO or Looker.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Preferred education and experiences&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree in a technical or business field.&lt;/li&gt;
&lt;li&gt;Expertise in product and financial data analysis.&lt;/li&gt;
&lt;li&gt;Experience working in a SaaS based technology company.&lt;/li&gt;
&lt;li&gt;Experience in building and training machine learning models for business analysis use cases.&lt;/li&gt;
&lt;li&gt;Proficiency in Python for data exploration and analysis.&lt;/li&gt;
&lt;li&gt;Hands-on experience with Agile Software Development methodologies and tools like Jira.&lt;/li&gt;
&lt;li&gt;Working experience in cloud-based data platforms like GCP, AWS or Azure.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

650 - Data

Buenos Aires, Argentina

Data Analytics Engineer

Data Analytics

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The position primarily involves ensuring the quality, functionality, and usability of the Dialpad Application. The responsibilities will include test planning and design, functional testing, automated testing, bug reporting and tracking, collaboration, and communication with the global teams both internal and cross-functional.&lt;/p&gt;
&lt;p&gt;Upon offer, the prospect candidate will support the Functional Testing requirements for new Dialpad Integration features spanning across various CRMs (e.g Salesforce, Zendesk, Hubspot, Zoho, MS Dynamics and ServiceNow), various Polycom and Yealinks Ipphone devices. The candidate will support Bug Fixes Validation, and Regression test activities on the CCaaS Project and contribute towards overall automation initiatives.&lt;strong&gt;&lt;br&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;strong&gt;&lt;em&gt; &lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Collaborating with stakeholders to understand application requirements of new features, and user expectations.&lt;/li&gt;
&lt;li&gt;Identifying test scenarios, test cases, and test data to ensure maximum test coverage.&lt;/li&gt;
&lt;li&gt;Defining the scope of manual and automated testing based on the application&#39;s complexity and criticality.&lt;/li&gt;
&lt;li&gt;Executing Functional test cases and automated test cases for the Dialpad&amp;nbsp; Web Application with the browser and the Desktop Native Application.&lt;/li&gt;
&lt;li&gt;Maintaining test cases and scripts with in the Test Management System.&lt;/li&gt;
&lt;li&gt;Analyzing test results and investigating test failures to identify root causes and provide detailed reports.&lt;/li&gt;
&lt;li&gt;Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Min 2 years of qualitative Work Experience in Web Testing with BS in Software Engineering, Computer Science or any other related field.&lt;/li&gt;
&lt;li&gt;Strong technical competency and experience with desktop applications and understanding of the functional testing aspects.&lt;/li&gt;
&lt;li&gt;Solid understanding of Desktop app development, Application Software Desktop user interface guidelines/standards.&lt;/li&gt;
&lt;li&gt;An absolute must is the ability to convey and document test cases and execute them.&lt;/li&gt;
&lt;li&gt;Strong problem-solving skills.&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication skills.&lt;/li&gt;
&lt;li&gt;Ability to work on multiple simultaneous projects/initiatives.&lt;/li&gt;
&lt;li&gt;Experience in working with Analytical or Statistical Data is a plus.&lt;/li&gt;
&lt;li&gt;Experience in VoIP, Telecommunication Systems, and Communication technologies would be an added advantage.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;It is a Bangalore-based opportunity, Hybrid working, Mandatory 3 days work from Office&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and Wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

230 - Quality Assurance

Bangalore, India

Bengaluru, India

 Associate QA Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad&#39;s products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As an Engineering Manager of the Integrations team, you will lead a team of 4+ mid-senior full stack engineers. Your role will involve closely collaborating with other engineering managers &amp;amp; teams also focusing on integrations to achieve alignment &amp;amp; efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders. Although this is primarily a leadership position, given the current small team size some technical IC tasks may also be performed. This team is expected to grow in both size, scope &amp;amp; impact with strong potential for additional career opportunities &amp;amp; responsibilities.&lt;/p&gt;
&lt;p&gt;Please note that hands-on technical involvement is expected, and as part of the interview process a live coding interview will be conducted.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to our Senior Engineering Manager who is based in Canada. Candidates are expected to be flexible with their working hours, ensuring overlap with IST, ART and PST timezones for team meetings, discussions &amp;amp; escalations.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.&lt;/li&gt;
&lt;li&gt;Help to define a 1-3 year roadmap &amp;amp; vision for the integrations team.&lt;/li&gt;
&lt;li&gt;Consistently work with your direct reports to support their career growth.&lt;/li&gt;
&lt;li&gt;Assist in evaluating technical design &amp;amp; architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs.&lt;/li&gt;
&lt;li&gt;Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities.&lt;/li&gt;
&lt;li&gt;Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution.&lt;/li&gt;
&lt;li&gt;Drive effective engineering processes and policies.&lt;/li&gt;
&lt;li&gt;Scale the team by recruiting candidates from diverse backgrounds.&lt;/li&gt;
&lt;li&gt;Get hands on when necessary and assist with writing code, providing feedback on technical implementations &amp;amp; conducting architectural reviews.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you&#39;ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;2+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.&lt;/li&gt;
&lt;li&gt;10+ years professional experience as an engineer or engineering leader.&lt;/li&gt;
&lt;li&gt;Experience with the development of integrations &amp;amp; APIs.&lt;/li&gt;
&lt;li&gt;Hiring &amp;amp; interviewing skills.&lt;/li&gt;
&lt;li&gt;Onboarding &amp;amp; mentorship experience.&lt;/li&gt;
&lt;li&gt;Willingness to get involved technically &amp;amp; deep diving as necessary.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

212 - Ecosystem & Devices Engineering

Manager, Engineering

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Multilingual Data Specialist will provide expertise and insight to expand our Ai features including transcription and sentiment analysis, to additional languages, starting with German and French.&amp;nbsp; In this role, you’ll combine linguistics, technical skills, and project management to ensure that our multilingual features are implemented with the unique characteristics of the target language in mind while maintaining our industry-leading accuracy.&lt;/p&gt;
&lt;p&gt;Dialpad’s Data Annotation &amp;amp; Testing team plays an essential role in the development of our Ai features for our suite of business communication products.&amp;nbsp; This team collaborates closely with NLP, ASR, AIR &amp;amp; Product Management to constantly improve our customers&#39; ability to derive valuable insights from their conversations.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Multilingual Data Specialist, you’ll own the collection of training, testing and development data for both ASR and NLP model development for your target languages. You’ll work closely with NLP to develop sentiment models, LLMs, PII detection and more, by using your expertise to guide model design and evaluation.&amp;nbsp; You’ll also develop guidelines to ensure transcription and annotation data is accurate and useful to the data science teams.&lt;br&gt;This position reports to our Manager of Data Annotation &amp;amp; Testing and has the opportunity to be based in our Kitchener, ON Office. This role is majority remote with the occasional in-office day.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Participate in design meetings and ask clarifying questions to fully understand NLP &amp;amp; ASR team scenarios and data requirements.&lt;/li&gt;
&lt;li&gt;Accurately translate data requests into project requirements and select the correct approach including platform, annotators, data inputs and outputs etc. based on data needs.&lt;/li&gt;
&lt;li&gt;Design and implement annotation jobs including guidelines and job setup in Labelbox.&lt;/li&gt;
&lt;li&gt;Effectively train and provide continuous feedback to annotators.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Ensure the quality of the data which results from your projects and directly meets the standards of the NLP &amp;amp; ASR teams.&lt;/li&gt;
&lt;li&gt;Own basic data projects throughout the project&#39;s entire lifecycle.&lt;/li&gt;
&lt;li&gt;Provide linguistic expertise on the different dialects of your target languages.&lt;/li&gt;
&lt;li&gt;Provide phonetic annotation and own the multilingual lexicons.&lt;/li&gt;
&lt;li&gt;Pre- and post-process data using manual and automated methods.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Creates high quality gold sets for annotation as well as completing other annotation tasks as needed.&lt;/li&gt;
&lt;li&gt;Provide linguistic expertise on the intersection between our models and the target languages to identity areas where the approach needs to differ from our English implementation.&lt;/li&gt;
&lt;li&gt;Coordinates with QA Analyst to perform multilingual model testing.&lt;/li&gt;
&lt;li&gt;Understands data privacy and security requirements and applies them as needed.&lt;/li&gt;
&lt;li&gt;Partner closely with Applied Scientists &amp;amp; Ai Product Managers to get an in-depth understanding of their customer use cases and feature design.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Research the latest developments in machine learning annotation, processes and tooling to optimize our processes and data quality.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree in linguistics or related work experience&lt;/li&gt;
&lt;li&gt;Native or advanced-level proficiency in English, Spanish and French&lt;/li&gt;
&lt;li&gt;1+ years of experience with linguistic annotation&lt;/li&gt;
&lt;li&gt;0 - 3 years data analysis experience including SQL, and data cleaning &amp;amp; manipulation&lt;/li&gt;
&lt;li&gt;0 - 3 years experience with basic python including pandas&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Experience with research and scientific literature reviews&lt;/li&gt;
&lt;li&gt;Strong desire to work in a role supporting machine learning and data science development&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Note to applicants&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;This is a unique role combining many different skill sets that are not often seen in a single candidate. Please feel free to apply if you are excited about this opportunity and may only have some of the skills outlined. Additionally, new graduates are encouraged to apply as this role has room for on-the-job training for the right candidate. If you&#39;d like to stand out with your application the best way to do so is by using your cover letter to tie your experience (or coursework) directly to the desired skills, demonstrate your commitment to learning new skills and by letting me know what drives your interest in this role.&amp;nbsp;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;California&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;California Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$73,200&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$90,600 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$65,600&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$81,133 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

244 - AI Data Annotation

Remote US & Canada

Kitchener, Canada

San Ramon, US

Vancouver, Canada

Multilingual Data Specialist

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Telephony&amp;nbsp; Platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products.&amp;nbsp; On the Telephony QA team, you play an essential role in testing the complex systems that support our products.&amp;nbsp; We work cross-functionally and across projects, collaborating closely with developers and product managers to positively impact the quality, reliability, and performance of the platform.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s QA Engineer is a skilled technical tester with strong analytical and critical thinking skills. A passionate system thinker with excellent written and verbal communication skills. You will drive regression testing, work with various product and telephony teams, and dig deep into the various layers of the platform to look for bugs.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to a Quality Engineering Manager in the USA and has the opportunity to be based in our Argentina, Buenos Aires office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;strong&gt;&lt;em&gt; &lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Execute manual and automated regression test suites&lt;/li&gt;
&lt;li&gt;Write new test cases for new and existing features&lt;/li&gt;
&lt;li&gt;Work collaboratively with stakeholders to understand business and feature requirements.&lt;/li&gt;
&lt;li&gt;Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports.&lt;/li&gt;
&lt;li&gt;Publish and communicate test results and progress.&lt;/li&gt;
&lt;li&gt;Become an expert on the platform and a reliable reference to other teams.&lt;/li&gt;
&lt;li&gt;Develop and execute load testing against a variety of systems.&lt;/li&gt;
&lt;li&gt;Work on new features by participating in software design discussions and developing and executing a comprehensive test strategy.&lt;/li&gt;
&lt;li&gt;Advocate for doing the right thing even if it’s difficult.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years of software testing experience for a complex cloud product.&lt;/li&gt;
&lt;li&gt;Excellent written and verbal English communication skills.&lt;/li&gt;
&lt;li&gt;Technical curiosity (what happens when or how does this work).&lt;/li&gt;
&lt;li&gt;Hands-on experience with troubleshooting software configuration problems.&lt;/li&gt;
&lt;li&gt;Comfortable communicating cross-functionally and across management levels.&lt;/li&gt;
&lt;li&gt;Direct experience applying testing methodologies, including regression, integration, load, or performance testing.&lt;/li&gt;
&lt;li&gt;Excellent people skills as you&#39;ll work with other teams in different geographies.&lt;/li&gt;
&lt;li&gt;Experience in testing REST services is a plus.&lt;/li&gt;
&lt;li&gt;Relevant experience working with RTP or SIP services is helpful.&lt;/li&gt;
&lt;li&gt;Structured coding language (Python, Java, etc) experience is a plus.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

QA Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help&amp;nbsp; identify and fix any issues or defects in the software. The QA team&#39;s primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a senior QA Engineer, your role primarily&amp;nbsp; involves&amp;nbsp; ensuring the quality, functionality, and usability of the Dialpad Application . Your responsibilities&amp;nbsp; will include test planning and design , functional testing , automated testing , bug reporting and tracking , collaboration and communication with the global teams both internal and cross functional.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to our QA&amp;nbsp; Manager (in the US)&amp;nbsp; and will&amp;nbsp; be&amp;nbsp; based in our Bangalore, India Office. The position will require a hybrid working arrangement based out of our Bangalore office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;strong&gt;&lt;em&gt; &lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Collaborating with stakeholders to understand application requirements of new features, and user expectations.&lt;/li&gt;
&lt;li&gt;Identifying test scenarios, test cases, and test data to ensure maximum test coverage.&lt;/li&gt;
&lt;li&gt;Defining the scope of manual and automated testing based on the application&#39;s complexity and criticality.&lt;/li&gt;
&lt;li&gt;Executing Functional test cases and automated test cases for the Dialpad&amp;nbsp; Web Application with the browser and the Desktop Native Application&lt;/li&gt;
&lt;li&gt;Maintaining test cases and scripts with in the Test Management System&lt;/li&gt;
&lt;li&gt;Analyzing test results and investigating test failures to identify root causes and provide detailed reports.&lt;/li&gt;
&lt;li&gt;Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements.&lt;/li&gt;
&lt;li&gt;Supporting the Product Support Engineers.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;8 to 12&amp;nbsp; years of qualitative Work Experience in Web Testing with BS in Software Engineering, Computer Science or any other related field.&lt;/li&gt;
&lt;li&gt;Strong technical competency and experience with desktop applications and understanding of the functional testing aspects.&lt;/li&gt;
&lt;li&gt;Solid understanding of Desktop app development, Application Software Desktop&amp;nbsp; user interface guidelines/standards.&lt;/li&gt;
&lt;li&gt;An absolute must is the ability to convey and document test cases and execute them.&lt;/li&gt;
&lt;li&gt;Strong problem-solving skills.&lt;/li&gt;
&lt;li&gt;Ability to quickly learn and attention to details.&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication skills.&lt;/li&gt;
&lt;li&gt;Ability to work on multiple simultaneous projects/initiatives.&lt;/li&gt;
&lt;li&gt;Experience working with analytical or statistical data is a plus.&lt;/li&gt;
&lt;li&gt;Test automation knowledge is a plus.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Experience in VoIP, Telecommunication Systems, and Communication technologies would be an added advantage.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;It is a Bangalore-based opportunity, Hybrid working, Mandatory 3 days work from Office&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Senior QA Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. As a Senior SDET you will join us in playing an essential role in testing the complex systems that support our products.&amp;nbsp; We work cross-functionally and across projects, collaborating closely with developers, designers, and stakeholders to positively impact the quality and performance of the platform to deliver a high-quality, reliable, and user-friendly product to end-users.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Software Developer In Test is a skilled developer adept at building scalable test frameworks. A passionate quality leader with excellent written and verbal communication skills, capable of guiding a team to the automation paradise. You will be building and maintaining system-level test frameworks, including but not limited to API, UI, capacity, and performance tests.&amp;nbsp; You will lead design decisions and work closely with other senior developers&lt;strong&gt;&lt;br&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;em&gt;Design and develop flexible test frameworks to ensure automated coverage of all key user scenarios.&lt;/em&gt;&lt;/li&gt;
&lt;li&gt;&lt;em&gt;Plan, implement functional, regression and end-to-end tests, including at the UI, API and database levels.&lt;/em&gt;&lt;/li&gt;
&lt;li&gt;&lt;em&gt;Setup and execute test automation, derive KPIs and communicate test results.&lt;/em&gt;&lt;/li&gt;
&lt;li&gt;&lt;em&gt;Provide detailed failure analysis that allows for the rapid resolution of product or test code defects.&lt;/em&gt;&lt;/li&gt;
&lt;li&gt;&lt;em&gt;Develop and execute load and performance tests against a variety of product features and microservices.&lt;/em&gt;&lt;/li&gt;
&lt;li&gt;&lt;em&gt;Participate in software design discussions and reviews, helping developers add appropriate test hooks into the product.&lt;/em&gt;&lt;/li&gt;
&lt;li&gt;&lt;em&gt;Develop and execute a comprehensive test strategy.&lt;/em&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;em&gt;Develop reliable and maintainable code, while finding creative and scalable solutions to challenging problems.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;em&gt;Mentor other engineers while staying on top of test and software development best practices.&lt;/em&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;em&gt;7+ years of software development experience, preferably building test automation frameworks for SaaS applications.&lt;/em&gt;&lt;/li&gt;
&lt;li&gt;&lt;em&gt;Strong programming experience, preferably in Python or Java or JavaScript.&lt;/em&gt;&lt;/li&gt;
&lt;li&gt;&lt;em&gt;Strong design experience including test plans and product design reviews.&lt;/em&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;em&gt;Excellent written and verbal communication skills in English.&lt;/em&gt;&lt;em&gt;Comfortable communicating cross-functionally and with other teams in different geographies.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;em&gt;Direct experience applying testing methodologies, including regression, integration, load and performance testing.&lt;/em&gt;&lt;/li&gt;
&lt;li&gt;&lt;em&gt;Extensive knowledge of cloud technologies.&lt;/em&gt;&lt;/li&gt;
&lt;li&gt;&lt;em&gt;Experience in setting up CI/CD pipeline with Jenkins and GitHub&lt;/em&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;&lt;em&gt;Server-side API testing, Integration testing and solid understanding of REST API’s&lt;/em&gt;&lt;br&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Technologies we use&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;em&gt;Google Cloud Platform (GCP) including App Engine (GAE), Kubernetes (GKE, k8s) and Compute Engine (GCE)&lt;/em&gt;&lt;/li&gt;
&lt;li&gt;&lt;em&gt;Python, Vue, git, GitHub, Jira&lt;/em&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Senior Software Development in Test

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s &lt;strong&gt;Product Engineering&lt;/strong&gt; organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology to communicate effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad Meetings&lt;/strong&gt; team builds end-to-end conferencing solutions and provides an opportunity to work on cutting-edge technologies and truly a world-class communication &amp;amp; collaboration product. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad is seeking a talented and experienced &lt;strong&gt;Senior Full Stack Engineer&lt;/strong&gt; to join the growing team on a mission to build compelling/differentiating capabilities on UCaaS and CCaaS. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable, backend using modern technologies, willing to make an impact while contributing to a cross-functional team.&lt;/p&gt;
&lt;p&gt;This is a high-impact role directly representing significant contributions to Dialpad’s revenues and is of particular strategic importance.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Write clear and complete Tech Spec documents that other team members easily understand.&lt;/li&gt;
&lt;li&gt;Provide&amp;nbsp; estimates on technical resources and requirements necessary to plan and begin development.&lt;/li&gt;
&lt;li&gt;Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.&lt;/li&gt;
&lt;li&gt;Review technical designs to ensure features/products fully meet business needs.&lt;/li&gt;
&lt;li&gt;Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.&lt;/li&gt;
&lt;li&gt;Perform unit and end-to-end testing.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on-time and with the highest quality.&lt;/li&gt;
&lt;li&gt;Troubleshoot and debug issues with existing features, as needed.&lt;/li&gt;
&lt;li&gt;Mentor engineers and help them grow their skills, expertise, and technical responsibilities.&lt;/li&gt;
&lt;li&gt;Drive innovation and productivity initiatives within or across the product team.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;8+ years of experience in backend software engineering.&lt;/li&gt;
&lt;li&gt;Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience.&lt;/li&gt;
&lt;li&gt;Experience working with Python, Javascript, HTML, CSS, RestFul APIs, web application frameworks is preferred.&lt;/li&gt;
&lt;li&gt;Strong experience working with Microservices, and Serverless Architectures.&lt;/li&gt;
&lt;li&gt;Strong experience working with Containerization and Orchestration, in the Cloud&amp;nbsp; [Google Cloud Platform is a plus].&lt;/li&gt;
&lt;li&gt;Working knowledge of unit test and integration test frameworks.&lt;/li&gt;
&lt;li&gt;Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;li&gt;Experience with highly agile and iterative development processes.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

211 - Product Engineering

Senior Software Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;br&gt;&lt;/strong&gt;Dialpad’s Developer Platform team plays an essential role in supporting custom integrations, internal stakeholders, and 3rd party developers. This team collaborates closely with all internal product development teams, Dialpad customers, and strategic partners to constantly improve the developer ecosystem including APIs &amp;amp; services, automation, real-time data flows, embedded applications, integrations, tooling, documentation, and SDKs.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;br&gt;&lt;/strong&gt;As a Senior Software Engineer on the Developer Platform team, you’ll primarily own building and supporting reseller and partner APIs &amp;amp; services. You’ll work closely with engineering teammates, product leaders, business leaders, and external partner leaders and engineers to facilitate integrations and collaboration between multiple 3rd party systems. You’ll also help create general reseller and partner services that enable the developer platform to scale to support future stakeholders.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;This is a high-impact role directly representing significant contributions to Dialpad’s revenues and is of particular strategic importance.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Build and maintain public APIs, real time streaming endpoints and services to enable Dialpad’s customers, partners &amp;amp; integrators to connect Dialpad with external systems and create customized automations and workflows&lt;/li&gt;
&lt;li&gt;Combine backend services, data layers, and public interfaces to expand and support our growing developer ecosystem&lt;/li&gt;
&lt;li&gt;Support our largest partners and resellers to build out highly integrated and bespoke solutions with the Dialpad platform including joining calls with key clients&lt;/li&gt;
&lt;li&gt;Provide guidance and mentorship to junior teammates&lt;/li&gt;
&lt;li&gt;Proactively collaborate with key stakeholders in multiple geographies in particular North America, Europe, India &amp;amp; Latin America.&lt;/li&gt;
&lt;li&gt;Tech Stack: Python, Node.js, Vue.js, Redis, Google Cloud&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ideally at least 5 years professional experience&lt;/li&gt;
&lt;li&gt;Technical proficiency with a modern Backend programming language (bonus for Python)&lt;/li&gt;
&lt;li&gt;Collaborative &amp;amp; team player but also able to work independently &amp;amp; autonomously&lt;/li&gt;
&lt;li&gt;Good technical communication skills&lt;/li&gt;
&lt;li&gt;Pragmatic approach to solving problems whilst balancing business goals&lt;/li&gt;
&lt;li&gt;Experience working on APIs &amp;amp; integrations beneficial&lt;/li&gt;
&lt;li&gt;Experience participating in technical meetings with external customers &amp;amp; stakeholders&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Senior Software Engineer, Backend, Developer Platform

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&lt;/p&gt;
&lt;p&gt;Dialpad’s Workforce Management team leverages artificial intelligence to craft advanced functionality specifically designed for contact center supervisors, enabling them to optimize operations and enhance the customer experience. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a talented and experienced Senior Full Stack Engineer who is passionate about building high-quality, scalable web &amp;amp; desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end and tackle technical hurdles and enrich the team through your engineering experience including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross functional team, including working closely with Product Managers in advocating for technical initiatives for the team.&lt;/p&gt;
&lt;p&gt;This position reports to our Engineering Manager, who is based in London, and is looking for the person to join the team in our London Office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain Dialpad&#39;s web &amp;amp; desktop applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on time and with the highest quality.&lt;/li&gt;
&lt;li&gt;Take up on-call activities to support and resolve the issues coming from the QA and the Customers.&lt;/li&gt;
&lt;li&gt;Be responsible for deploying the new releases on a weekly release cadence.&lt;/li&gt;
&lt;li&gt;Collaborate with cross-functional teams to build and use common components and practices across Dialpad products.&lt;/li&gt;
&lt;li&gt;Mentor junior engineers and help them grow their skills and expertise.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;+8 years of experience in Full-stack software engineering.&lt;/li&gt;
&lt;li&gt;Strong experience with Python or other coding language, Vue/React, Node.js, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc.&lt;/li&gt;
&lt;li&gt;Experience with databases SQL/NoSQL.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components both frontend and backend.&lt;/li&gt;
&lt;li&gt;Experience with mentoring junior engineers and helping them grow their skills.&lt;/li&gt;
&lt;li&gt;Experience with RESTful APIs and GraphQL schemas.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

London, UK

Senior Software Engineer, Fullstack

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s &lt;strong&gt;Product Engineering&lt;/strong&gt; organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a talented &lt;strong&gt;Fullstack&amp;nbsp; Software Engineer&lt;/strong&gt; to help build and maintain our customer and partner facing tooling, automated workflows and administrative features for various products &amp;amp; services in our ecosystem. You will be responsible for designing, developing, and testing new features and improvements to our existing tooling and admin features. You will work closely with product managers, UX designers, backend developers, and other engineers to deliver a world-class communications platform to our users.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Create a long term technical vision for the Tooling product, while defining steps to deliver value in shorter term phases.&lt;/li&gt;
&lt;li&gt;Design and implement new features and enhancements to Dialpad&#39;s tooling and admin features.&lt;/li&gt;
&lt;li&gt;Build and maintain partner portals, which allow third-party organizations to manage their own Dialpad accounts and services.&lt;/li&gt;
&lt;li&gt;Develop automated workflows to support the growing needs of customer support and ensure smooth operations.&lt;/li&gt;
&lt;li&gt;Work with other engineers to ensure the scalability, performance, and reliability of the platform.&lt;/li&gt;
&lt;li&gt;Collaborate with UX designers and product managers to define and refine requirements for new features.&lt;/li&gt;
&lt;li&gt;Write high-quality, maintainable, and testable code using modern software development practices.&lt;/li&gt;
&lt;li&gt;Work in an agile development environment with a focus on continuous integration and delivery.&lt;/li&gt;
&lt;li&gt;Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.&lt;/li&gt;
&lt;li&gt;Troubleshoot and debug issues with existing features, as needed.&lt;/li&gt;
&lt;li&gt;Stay up-to-date with the latest frontend technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.&lt;/li&gt;
&lt;li&gt;Pay close attention to detail and code quality to ensure that our web applications are performant, scalable, and maintainable.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on-time and with the highest quality.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;5+ years of experience in FullStack, preferred previous experience in building web based tooling and support applications.&lt;/li&gt;
&lt;li&gt;Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components.&lt;/li&gt;
&lt;li&gt;Attention to detail and a focus on code quality and maintainability.&lt;/li&gt;
&lt;li&gt;Experience with mentoring junior engineers and helping them grow their skills.&lt;/li&gt;
&lt;li&gt;Experience with RESTful APIs and GraphQL schemas.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Ability to write clean, modular, and maintainable code.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;li&gt;Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Software Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Product Infrastructure team focuses on performance, monitoring, stability, and security of Dialpad’s &lt;a href=&quot;https://www.dialpad.com/products/business-phone-system/&quot;&gt;Talk&lt;/a&gt;, &lt;a href=&quot;https://www.dialpad.com/products/cloud-contact-center/&quot;&gt;Contact Center&lt;/a&gt;, and &lt;a href=&quot;https://www.dialpad.com/products/sales-dialer/&quot;&gt;Sell&lt;/a&gt; products. Through design and implementing tools and processes across our cloud infrastructure and Dialpad product backend, this backend product engineering team is key to creating a stable, secure and performant experience for a large volume of concurrent users. Whether reducing time to ring, or bolstering our most utilized APIs, the Product Infrastructure team works with other engineering peers on application uptime to ensure that calling and messaging works smoothly for our users all the time.&lt;/p&gt;
&lt;p&gt;Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a &amp;nbsp;Software Engineer, you’ll own the Product Infrastructure roadmap to build / support / maintain common infrastructure supporting the whole Product Eng Org (100+ Engineers). Your impactful work helps improve: Dialpad’s customer experience, reduce infrastructure costs, Security, Scalability.&lt;/p&gt;
&lt;p&gt;This position reports to our Product Infrastructure Engineering Manager and has the opportunity to be based in our Canada, Vancouver office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Create a long term technical vision for this new backend, while defining steps to deliver value in shorter term phases.&lt;/li&gt;
&lt;li&gt;Write clear and complete architectural design documents which are easily understood by other team members.&lt;/li&gt;
&lt;li&gt;Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.&lt;/li&gt;
&lt;li&gt;Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.&lt;/li&gt;
&lt;li&gt;Perform unit and end-to-end testing.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on-time and with the highest quality.&lt;/li&gt;
&lt;li&gt;Troubleshoot and debug issues with existing features, as needed.&lt;/li&gt;
&lt;li&gt;Stay up-to-date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.&lt;/li&gt;
&lt;li&gt;Continue contributing to fun projects meant to delight users!&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years of experience in backend software engineering.&lt;/li&gt;
&lt;li&gt;Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience.&lt;/li&gt;
&lt;li&gt;Experience working with Python is a plus.&lt;/li&gt;
&lt;li&gt;Experience working with Microservices, Serverless Architectures a plus.&lt;/li&gt;
&lt;li&gt;Experience working with Containerization and Orchestration, in the Cloud a plus.&lt;/li&gt;
&lt;li&gt;Working knowledge of of unit test and integration test frameworks.&lt;/li&gt;
&lt;li&gt;Good understanding of web technologies such as HTML, CSS, Javascript, RestFul APIs, web application frameworks.&lt;/li&gt;
&lt;li&gt;Our Tech Stack: Python backend on Google Cloud Platform (AppEngine, Datastore , BigQuery, Dataflow, Memcache, Cloud Tasks, Pub / Sub), Redis, Elastic Search, Monitoring: Datadog, Grafana, Vue.js/Vuex frontend running natively in Electron.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Software Engineer, BE, Product Infrastructure

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Ai Engineering team works centrally alongside Data Science, Telephony, and Product Engineering teams to produce The Good Ai. In this role, you’ll leverage and acquire a broad skill set ranging from Distributed Systems Engineering, DevOps, MLOps and Data Engineering to deliver functionality essential to powering Dialpad’s Ai products.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Software Engineer–Ai Data Platform, you’ll work with the team to own the development and uptime of Dialpad&#39;s real-time analytics pipelines, maintaining sub-second query and ingestion latencies to power all of Dialpad’s customer-facing insights. You’ll leverage open source technologies such as Apache Beam and Apache Pinot, as well as GCP data services such as BigQuery, PubSub and Dataflow to get the job done.&amp;nbsp; You’ll contribute directly to powering Dialpad’s Ai products at scale, working closely alongside the Data Science teams to unleash Ai features that work for our customers.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to our Engineering Manager, Ai Engineering and has the opportunity to be based in our Vancouver Office, or Fully Remote within the time zones of GMT-8 to GMT-3.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do &lt;/strong&gt;&lt;em&gt;[i,e., Responsibilities]&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;First 3 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll acclimate and be paired directly with a peer (in addition to your manager) whose job it will be to make sure you have the information and tools you need to be successful&lt;/li&gt;
&lt;li&gt;You’ll work primarily with Java, but we are strong believers in using the right tool for the job, making use of other languages where it makes sense to in our stack&lt;/li&gt;
&lt;li&gt;You’ll be exposed to Open Source Software. We employ many Open Source technologies to get the job done, and we love to contribute back to those communities. We also maintain Open Source codebases for libraries we’ve created ourselves&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;First 6 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll collaborate. All levels of engineers on the team participate in authoring and reviewing PRs for code changes, and RFCs for more major system changes&lt;/li&gt;
&lt;li&gt;You’ll have the opportunity to deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD Systems&lt;/li&gt;
&lt;li&gt;You’ll work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems which are fault tolerant and highly scalable&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;First 12 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack&lt;/li&gt;
&lt;li&gt;You’ll share. Exploring knowledge and findings with teammates is highly encouraged, with weekly opportunities to host or attend learning sessions including members of both Engineering and Data Science teams&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Technologies you know&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong experience working with one or more JVM programming language(s)&lt;/li&gt;
&lt;li&gt;Direct experience with streaming ETL frameworks like Apache Beam, Apache Flink, Apache Spark Structured Streaming, or similar&lt;/li&gt;
&lt;li&gt;Experience or familiarity with with SQL&lt;/li&gt;
&lt;li&gt;Experience with a wide range of database systems like Snowflake, BigQuery, Redshift, Athena, Elasticsearch, Apache Pinot, Clickhouse, Apache Druid, or similar&lt;/li&gt;
&lt;li&gt;Understanding of Message Bus Systems like Apache Kafka, Google Pub/Sub, Redis Streams, or similar&lt;/li&gt;
&lt;li&gt;Experience with git or other version control systems&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You have a Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience&lt;/li&gt;
&lt;li&gt;You have 5+ years of experience in similar roles&lt;/li&gt;
&lt;li&gt;You have strong fundamentals in software engineering and computer science&lt;/li&gt;
&lt;li&gt;You’re excited to work on a distributed team; you value collaboration whether your teammate sits beside you or across an entire continent&lt;/li&gt;
&lt;li&gt;You are capable of handling data in real-time for customer-facing applications&lt;/li&gt;
&lt;li&gt;You have a strong desire to continuously learn&lt;/li&gt;
&lt;li&gt;You enjoy efficient evaluation of a problem space and finding the right tool for the job&lt;/li&gt;
&lt;li&gt;You measure &amp;amp; monitor everything ensuring stability, redundancy, and runtime&lt;/li&gt;
&lt;li&gt;You make data-driven decisions - Measure twice, cut once&lt;/li&gt;
&lt;li&gt;You enjoy working with and learning about data processing tools&lt;/li&gt;
&lt;li&gt;You enjoy learning from your experiences and sharing your knowledge with your team&lt;/li&gt;
&lt;li&gt;You work on diverse problems across different systems&lt;/li&gt;
&lt;li&gt;You appreciate code and system maintainability, and support continuous improvement&lt;/li&gt;
&lt;li&gt;Fluency in English&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Bonus points for experience with:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A track record of Open Source contributions&lt;/li&gt;
&lt;li&gt;The Python ecosystem&lt;/li&gt;
&lt;li&gt;Cloud providers such as Google Cloud Platform or AWS&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Equity, balance, and belonging&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Continuing education&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers a yearly stipend for continued learning and education expenses.&lt;/p&gt;
&lt;p&gt;&lt;br&gt;&lt;br&gt;&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$135,000&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$157,267 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

214 - AI Engineering 

Software Engineer, Data Platform

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;content-intro&quot;&gt;
&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Work Beautifully&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights.&amp;nbsp;With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.&lt;/p&gt;
&lt;/div&gt;
&lt;div class=&quot;content-intro&quot;&gt;
&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Work Beautifully&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights.&amp;nbsp;With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.&lt;/p&gt;
&lt;/div&gt;
&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Ai Engineering team works centrally alongside Data Science, Telephony, and Product Engineering teams to produce The Good Ai. In this role, you’ll leverage and acquire a broad skill set ranging from Distributed Systems Engineering, DevOps, MLOps and Data Engineering to deliver functionality essential to powering Dialpad’s Ai products.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Software Engineer Ai Core, you’ll work with the team to own the&amp;nbsp; development and uptime of Dialpad’s proprietary near real-time ML inference system, a large-scale distributed system built by leveraging technologies like Kubernetes, Redis, event-driven message bus systems, modern asynchronous Python, and a plethora of Open Source technologies.&amp;nbsp; You’ll contribute directly to powering Dialpad’s Ai products at scale, working closely alongside the Data Science teams to unleash Ai features that work for our customers.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to our Engineering Manager, Ai Engineering and has the opportunity to be based in Buenos Aires, Argentina Office, or Fully Remote within the time zones of GMT-8 to GMT-3.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;First 3 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll acclimate and be paired directly with a peer (in addition to your manager) whose job it will be to make sure you have the information and tools you need to be successful&lt;/li&gt;
&lt;li&gt;You’ll work primarily with fully asynchronous modern Python, but we are strong believers in using the right tool for the job, making use of other languages where it makes sense to in our stack&lt;/li&gt;
&lt;li&gt;You’ll be exposed to Open Source Software. We employ many Open Source technologies to get the job done, and we love to contribute back to those communities. We also maintain Open Source codebases for libraries we’ve created ourselves&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;First 6 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll collaborate. All levels of engineers on the team participate in authoring and reviewing PRs for code changes, and RFCs for more major system changes&lt;/li&gt;
&lt;li&gt;You’ll have the opportunity to deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD Systems&lt;/li&gt;
&lt;li&gt;You’ll work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems which are fault tolerant and highly scalable&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;First 12 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack&lt;/li&gt;
&lt;li&gt;You’ll share. Exploring knowledge and findings with teammates is highly encouraged, with weekly opportunities to host or attend learning sessions including members of both Engineering and Data Science teams&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You have a Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience&lt;/li&gt;
&lt;li&gt;You have 3-5 years of experience in similar roles&lt;/li&gt;
&lt;li&gt;You’re excited to work on a distributed team; you value collaboration whether your teammate sits beside you or across an entire continent&lt;/li&gt;
&lt;li&gt;You have strong experience working with one or more dynamically typed programming language(s)&lt;/li&gt;
&lt;li&gt;You have a strong desire to continuously learn&lt;/li&gt;
&lt;li&gt;You enjoy efficient evaluation of a problem space and finding the right tool for the job&lt;/li&gt;
&lt;li&gt;You measure &amp;amp; monitor everything ensuring stability, redundancy, and runtime&lt;/li&gt;
&lt;li&gt;You make data-driven decisions - Measure twice, cut once&lt;/li&gt;
&lt;li&gt;You enjoy learning from your experiences and sharing your knowledge with your team&lt;/li&gt;
&lt;li&gt;You work on diverse problems across different systems&lt;/li&gt;
&lt;li&gt;You appreciate code and system maintainability, and support continuous improvement&lt;/li&gt;
&lt;li&gt;Fluency in English&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;Bonus points for experience with:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;The Python ecosystem&lt;/li&gt;
&lt;li&gt;Cloud providers such as Google Cloud Platform or AWS&lt;/li&gt;
&lt;li&gt;git or other version control systems&lt;/li&gt;
&lt;li&gt;Relational and/or non-relational database systems, Pub/Sub, Messaging Systems&lt;/li&gt;
&lt;li&gt;Building and managing batch or streaming data processing pipelines, ETLs&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;
&lt;div class=&quot;content-conclusion&quot;&gt;
&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt;&amp;nbsp;at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;/div&gt;
&lt;div class=&quot;content-conclusion&quot;&gt;
&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt;&amp;nbsp;at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/em&gt;&lt;/p&gt;
&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Argentina

Software Engineer, Distributed Systems

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Ai Engineering team works centrally alongside Data Science, Telephony, and Product Engineering teams to produce The Good Ai. In this role, you’ll leverage and acquire a broad skill set ranging from Distributed Systems Engineering, DevOps, MLOps and Data Engineering to deliver functionality essential to powering Dialpad’s Ai products.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Software Engineer–Ai Core, you’ll work with the team to own the&amp;nbsp; development and uptime of Dialpad’s proprietary near real-time ML inference system, a large-scale distributed system built by leveraging technologies like Kubernetes, Redis, event-driven message bus systems, modern asynchronous Python, and a plethora of Open Source technologies. You’ll contribute directly to powering Dialpad’s Ai products at scale, working closely alongside the Data Science teams to unleash Ai features that work for our customers.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to our Engineering Manager, Ai Engineering and has the opportunity to be based in our Vancouver, British Columbia, Canada region.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;First 3 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll acclimate and be paired directly with a peer (in addition to your manager) whose job it will be to make sure you have the information and tools you need to be successful.&lt;/li&gt;
&lt;li&gt;You’ll work primarily with fully asynchronous modern Python, but we are strong believers in using the right tool for the job, making use of other languages where it makes sense to in our stack.&lt;/li&gt;
&lt;li&gt;You’ll be exposed to Open Source Software. We employ many Open Source technologies to get the job done, and we love to contribute back to those communities. We also maintain Open Source codebases for libraries we’ve created ourselves.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;First 6 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll collaborate. All levels of engineers on the team participate in authoring and reviewing PRs for code changes, and RFCs for more major system changes.&lt;/li&gt;
&lt;li&gt;You’ll have the opportunity to deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD Systems.&lt;/li&gt;
&lt;li&gt;You’ll work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems which are fault tolerant and highly scalable.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;First 12 Months&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack.&lt;/li&gt;
&lt;li&gt;You’ll share. Exploring knowledge and findings with teammates is highly encouraged, with weekly opportunities to host or attend learning sessions including members of both Engineering and Data Science teams.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You have a Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience.&lt;/li&gt;
&lt;li&gt;You have 3-5 years of experience in similar roles&lt;/li&gt;
&lt;li&gt;You have strong fundamentals in software engineering and computer science.&lt;/li&gt;
&lt;li&gt;You’re excited to work on a distributed team; you value collaboration whether your teammate sits beside you or across an entire continent.&lt;/li&gt;
&lt;li&gt;You have strong experience working with one or more dynamically typed programming language(s).&lt;/li&gt;
&lt;li&gt;You have a strong desire to continuously learn.&lt;/li&gt;
&lt;li&gt;You enjoy efficient evaluation of a problem space and finding the right tool for the job.&lt;/li&gt;
&lt;li&gt;You measure &amp;amp; monitor everything ensuring stability, redundancy, and runtime.&lt;/li&gt;
&lt;li&gt;You make data-driven decisions - Measure twice, cut once.&lt;/li&gt;
&lt;li&gt;You enjoy learning from your experiences and sharing your knowledge with your team.&lt;/li&gt;
&lt;li&gt;You work on diverse problems across different systems.&lt;/li&gt;
&lt;li&gt;You appreciate code and system maintainability, and support continuous improvement.&lt;/li&gt;
&lt;li&gt;Fluency in English.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Bonus points for experience with:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;The Python ecosystem.&lt;/li&gt;
&lt;li&gt;Cloud providers such as Google Cloud Platform or AWS.&lt;/li&gt;
&lt;li&gt;git or other version control systems.&lt;/li&gt;
&lt;li&gt;Relational and/or non-relational database systems, Pub/Sub, Messaging Systems.&lt;/li&gt;
&lt;li&gt;Building and managing batch or streaming data processing pipelines, ETLs.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Vancouver, British Columbia, Canada

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&lt;/p&gt;
&lt;p&gt;Dialpad’s Workforce Management team leverages artificial intelligence to craft advanced functionality specifically designed for contact center supervisors, enabling them to optimize operations and enhance the customer experience. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a talented and experienced Full Stack Engineer who is passionate about building high-quality, scalable web &amp;amp; desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end and tackle technical hurdles. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross-functional team, including working closely with Product Managers in advocating for technical initiatives for the team.&lt;/p&gt;
&lt;p&gt;This position reports to our Engineering Manager, who is based in London, and is looking for the person to join the team in our London Office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain Dialpad&#39;s web &amp;amp; desktop applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on time and with the highest quality.&lt;/li&gt;
&lt;li&gt;Take up on-call activities to support and resolve the issues coming from the QA and the Customers.&lt;/li&gt;
&lt;li&gt;Be responsible for deploying the new releases on a weekly release cadence.&lt;/li&gt;
&lt;li&gt;Collaborate with cross-functional teams to build and use common components and practices across Dialpad products.&lt;/li&gt;
&lt;li&gt;Mentor junior engineers and help them grow their skills and expertise.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;+5 years of experience in Full-stack software engineering.&lt;/li&gt;
&lt;li&gt;Strong experience with Python or other coding language, Vue/React, Node.js, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc.&lt;/li&gt;
&lt;li&gt;Experience with databases SQL/NoSQL.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components both frontend and backend.&lt;/li&gt;
&lt;li&gt;Experience with mentoring junior engineers and helping them grow their skills.&lt;/li&gt;
&lt;li&gt;Experience with RESTful APIs and GraphQL schemas.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Software Engineer, Fullstack

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Data Annotation &amp;amp; Testing team plays an essential role in the development of our Ai features for our suite of business communication products.&amp;nbsp; This team collaborates closely with Natural Language Processing (NLP), Automatic Speech Recognition (ASR), Artificial Intelligence Research (AIR) &amp;amp; Product Management to constantly improve our customers&#39; ability to derive valuable insights from their conversations.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Junior Fullstack Software Developer, you’ll own internal tooling including transcription platforms, data pipelines and SDK tooling and code. You’ll work closely with Data Specialists, Analytics Engineers, QA Engineers and ASR Engineers to develop and maintain tooling to reduce and simplify their workloads.&amp;nbsp; Examples of what you will work on include a transcription platform which makes the process of transcription as easy and fast as possible for our transcribers, while surfacing relevant information to them in a helpful and easy to access format. In addition, you’ll help streamline our processes in working with Google Cloud Platform (GCP) and Labelbox SDKs to improve data selection, processing and annotation processes.&lt;/p&gt;
&lt;p&gt;This position reports to our Data Annotation &amp;amp; Testing Manager and has the opportunity to be based in our Kitchener Office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You will own our internal transcription platform and make updates as needed to improve the experience of our transcribers.&lt;/li&gt;
&lt;li&gt;You will own our existing data pipeline which automatically samples, processes and uploads data for transcription as well as making updates as needed, improving sampling options and adding additional functionality as needed.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You will develop additional tooling to support our team with their data annotation and transcription projects.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You will identify opportunities for process improvement and automation and implement them with the development of new tooling.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You will partner closely with the Transcriber Team, Data Specialists, Analytics Engineers and ASR Engineers to understand their requirements and learn about their workflows to help improve their work and the tools they use.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree, preferably in a technology-related field such as computer science, web development or software engineering, or equivalent experience.&lt;/li&gt;
&lt;li&gt;1 - 3 years experience with Python and asynchronous web server technologies, including aiohttp and Sanic&lt;/li&gt;
&lt;li&gt;1 - 3 years experience in JavaScript along with HTML, CSS, and familiarity with the latest frameworks such as vue.js and react to develop functional and appealing user interfaces.&lt;/li&gt;
&lt;li&gt;1 - 3 years experience designing database schema, tables and stored procedures and using alembic or similar.&lt;/li&gt;
&lt;li&gt;Experience working with GCP including storage, BigQuery, Compute, Kubernetes or similar.&lt;/li&gt;
&lt;li&gt;Experience with version control systems such as Git.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Experience with CI/CD and familiarity with containerization using Docker or similar.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Software Engineer- Fullstack Developer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Plugins team plays an essential role in supporting custom integrations, internal stakeholders and 3rd party developers. This team collaborates closely with all internal product development teams, Dialpad customers, and strategic partners to constantly improve the developer ecosystem including embedded applications, integrations, tooling, documentation and SDKs.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Software Engineer on the Plugins team, you’ll primarily own building and supporting embeddable applications both within Dialpad &amp;amp; external products. You’ll work closely with engineering teammates, product leaders, business leaders and external partner leaders and engineers to facilitate integrations and collaboration between multiple 3rd party systems.&lt;/p&gt;
&lt;p&gt;This position reports to our Senior Engineering Manager, and offers the opportunity to be based in our Vancouver Office. It is also open in our Buenos Aires, Argentina office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Build and maintain SDKs &amp;amp; embeddable applications especially the Dialpad CTI.&lt;/li&gt;
&lt;li&gt;Work closely with our internal Integrations team to facilitate more efficient building &amp;amp; maintenance of integrations.&lt;/li&gt;
&lt;li&gt;Partner with our Developer Platform team assisting with the management &amp;amp; deployment of 3rd party built applications.&lt;/li&gt;
&lt;li&gt;Proactively collaborate with key stakeholders in multiple geographies in particular North America, Europe, India &amp;amp; Latin America.&lt;/li&gt;
&lt;li&gt;Tech Stack: Python, Vue.js, Redis, Terraform, Google Cloud.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What we’re looking for (not requirements, just guidelines)&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ideally at least 4 years professional experience.&lt;/li&gt;
&lt;li&gt;Technical proficiency with a modern Backend &amp;amp; Frontend programming language (bonus for Python &amp;amp; Vue).&lt;/li&gt;
&lt;li&gt;Collaborative &amp;amp; team player but also able to work independently &amp;amp; autonomously.&lt;/li&gt;
&lt;li&gt;Good technical communication skills.&lt;/li&gt;
&lt;li&gt;Pragmatic approach to solving problems whilst balancing business goals.&lt;/li&gt;
&lt;li&gt;Experience working on APIs, SDKs &amp;amp; integrations beneficial.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$115,400&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$136,333 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Software Engineer, Fullstack, Plugins

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Hardware Team is a cross-functional team that is responsible for seamlessly integrating Dialpad’s VoIP Cloud Platform&amp;nbsp; and Video Conferencing solutions into 3rd party hardware solutions.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Dialpad’s Hardware team is uniquely positioned in both old and new technologies. Breathing new life into Deskphones to work seamlessly on a modern Cloud Platform or researching the cutting edge in Video Conferencing Hardware.&lt;/p&gt;
&lt;p&gt;These hardware solutions are an entry point into Dialpad’s ecosystem, which requires intimate knowledge and collaboration with our neighboring product and telephony teams to bring a rich modern experience to our Hardware users.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Hardware Engineer,&amp;nbsp; you’ll be responsible for developing and maintaining features to enhance customers’ day-to-day communication experience.You’ll work closely with customers and customer facing teams to provide industry leading calling workflows. On this team, you’ll be participating in an effort to combine traditional hardware solutions with&amp;nbsp; Dialpad’s cutting edge cloud communication platform. You’ll be contributing directly to high-impact projects which drive critical business strategies.&lt;/p&gt;
&lt;p&gt;This position reports to the Hardware Engineering Manager, and is based out of the Buenos Aires office. The position is remote, though Engineers are free to use the office at their convenience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain software solutions and integrations that interface with VoIP devices, including IP Phones, SIP adapters, ATA adapters and DECT base stations.&lt;/li&gt;
&lt;li&gt;Design and implement&amp;nbsp; features and improvements for device management, provisioning, activation, and control in the UI.&lt;/li&gt;
&lt;li&gt;Troubleshoot production/customer related issues with devices.&lt;/li&gt;
&lt;li&gt;Write and maintain comprehensive unit tests to ensure the robustness of the devices integration management software.&lt;/li&gt;
&lt;li&gt;Maintain code quality by reviewing peers’ code.&lt;/li&gt;
&lt;li&gt;Collaborate with Product Management, Design, and cross-functional&amp;nbsp; engineering teams to understand the requirements and translate them into technical specifications.&lt;/li&gt;
&lt;li&gt;Work closely with QA through the entire lifecycle of a feature.&lt;/li&gt;
&lt;li&gt;Work on self development and continuous self improvement to stay up-to-date with the latest technologies in the field.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring (Must Have)&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;2-4 years of experience as a Software Engineer.&lt;/li&gt;
&lt;li&gt;Hands-on experience with Python or other relevant structured language.&lt;/li&gt;
&lt;li&gt;Experience working with both Front End and Back End technologies.&lt;/li&gt;
&lt;li&gt;Experience working with Databases.&lt;/li&gt;
&lt;li&gt;Expertise with Unit Testing.&lt;/li&gt;
&lt;li&gt;Familiarity&amp;nbsp; with Networking protocols (TCP, UDP).&lt;/li&gt;
&lt;li&gt;Experience with RESTful APIs.&lt;/li&gt;
&lt;li&gt;Familiarity with version control systems (Git).&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Nice to have&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience with Python, Javascript and Vue.&lt;/li&gt;
&lt;li&gt;Experience with cloud platforms (GCP and AWS).&lt;/li&gt;
&lt;li&gt;Experience with VoIP.&lt;/li&gt;
&lt;li&gt;Understanding of low-level networking (SIP, TCP, UDP).&lt;/li&gt;
&lt;li&gt;Experience working with Support Teams (customer agents).&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Buenos Aires, Argentina 

Software Engineer - Hardware

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad&#39;s products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Senior Engineering Manager of the Integrations team, you will lead a team of 4+ mid-senior full stack engineers based in Buenos Aires, Argentina. Your role will involve closely collaborating with other engineering managers &amp;amp; teams also focusing on integrations to achieve alignment &amp;amp; efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders. Although this is primarily a leadership position, given the current small team size some technical IC tasks may also be performed. This team is expected to grow in both size, scope &amp;amp; impact with strong potential for additional career opportunities &amp;amp; responsibilities.&lt;/p&gt;
&lt;p&gt;This position reports to our Senior Engineering Manager who is based in Canada. Candidates are expected to be flexible with their working hours, ensuring overlap with IST and PST timezones for team meetings, discussions &amp;amp; escalations.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.&lt;/li&gt;
&lt;li&gt;Help to define a 1-3 year roadmap &amp;amp; vision for the integrations team.&lt;/li&gt;
&lt;li&gt;Consistently work with your direct reports to support their career growth.&lt;/li&gt;
&lt;li&gt;Assist in evaluating technical design &amp;amp; architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs.&lt;/li&gt;
&lt;li&gt;Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities.&lt;/li&gt;
&lt;li&gt;Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution.&lt;/li&gt;
&lt;li&gt;Drive effective engineering processes and policies.&lt;/li&gt;
&lt;li&gt;Scale the team by recruiting candidates from diverse backgrounds.&lt;/li&gt;
&lt;li&gt;Get hands on when necessary and assist with technical implementations.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What you&#39;ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects.&lt;/li&gt;
&lt;li&gt;10+ years professional experience as an engineer or engineering leader.&lt;/li&gt;
&lt;li&gt;Experience with the development of integrations &amp;amp; APIs.&lt;/li&gt;
&lt;li&gt;Hiring &amp;amp; interviewing skills.&lt;/li&gt;
&lt;li&gt;Onboarding &amp;amp; mentorship experience.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Sr. Engineering Manager, Integrations

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Telephony&amp;nbsp; Platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communication in our products.&amp;nbsp; On the Telephony QA team, you play an essential role in testing the complex systems that support our products.&amp;nbsp; We work cross-functionally and across projects, collaborating closely with developers and product managers to positively impact the quality, reliability, and performance of the platform.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Senior QA Engineer is a skilled technical tester with strong analytical and critical thinking skills. A passionate system thinker with excellent written and verbal communication skills. You will drive regression testing, work with various product and telephony teams, and dig deep into the various layers of the platform to look for bugs.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This position reports to a Quality Engineering Manager in the USA and has the opportunity to be based in our Argentina, Buenos Aires office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;strong&gt;&lt;em&gt; &lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Execute manual and automated regression test suites.&lt;/li&gt;
&lt;li&gt;Write new test cases for new and existing features&lt;/li&gt;
&lt;li&gt;Work collaboratively with stakeholders to understand business and feature requirements.&lt;/li&gt;
&lt;li&gt;Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports.&lt;/li&gt;
&lt;li&gt;Publish and communicate test results and progress.&lt;/li&gt;
&lt;li&gt;Become an expert on the platform and a reliable reference to other teams.&lt;/li&gt;
&lt;li&gt;Develop and execute load testing against a variety of systems.&lt;/li&gt;
&lt;li&gt;Work on new features by participating in software design discussions and developing and executing a comprehensive test strategy.&lt;/li&gt;
&lt;li&gt;Occasionally contribute to automation testing by fixing or adding new functional tests.&lt;/li&gt;
&lt;li&gt;Advocate for doing the right thing even if it’s difficult.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;6+ years of software testing experience in complex cloud products.&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication skills.&lt;/li&gt;
&lt;li&gt;Technical curiosity (what happens when or how does this work).&lt;/li&gt;
&lt;li&gt;Hands-on experience with troubleshooting software configuration problems.&lt;/li&gt;
&lt;li&gt;Comfortable communicating cross-functionally and across management levels.&lt;/li&gt;
&lt;li&gt;Direct experience applying testing methodologies, including regression, integration, load, or performance testing.&lt;/li&gt;
&lt;li&gt;Demonstrated ability to deliver on projects with minimal supervision.&lt;/li&gt;
&lt;li&gt;Strong knowledge of cloud technologies, including the testing of REST services.&lt;/li&gt;
&lt;li&gt;Excellent people skills as you&#39;ll work with other teams in different geographies.&lt;/li&gt;
&lt;li&gt;Relevant experience working with RTP or SIP services is helpful.&lt;/li&gt;
&lt;li&gt;Structured coding language (Python, Java, etc) experience is a plus.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Sr. QA Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s &lt;strong&gt;Product Engineering&lt;/strong&gt; organization is responsible for building and maintaining the customer-facing features at scale across all our cloud-native products and services. Millions of users globally leverage our technology daily to communicate effectively and efficiently.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Every engineer on our global engineering team can take ownership of a large portion of the product where they can see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.&lt;/p&gt;
&lt;p&gt;The Dialpad Core team plays an essential role in building the core features of the Dialpad application and is responsible for enhancing the admin experience for the Dialpad customers. This team collaborates with product managers and essential stakeholders to build standard features that other parts of the organization use.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a talented and experienced &lt;strong&gt;Full Stack Engineer&lt;/strong&gt; who is passionate about building high-quality, scalable web applications using modern frontend and backend technologies. You will own significant features end-to-end and tackle technical hurdles and enrich the team through your engineering experience including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross functional team, including working closely with Product Managers in advocating for technical initiatives for the team.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and maintain Dialpad&#39;s web &amp;amp; desktop applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;li&gt;Ensure that features are shipped on time and with the highest quality.&lt;/li&gt;
&lt;li&gt;Take up on-call activities to support and resolve the issues coming from the QA and the Customers.&lt;/li&gt;
&lt;li&gt;Be responsible for deploying the new releases on a weekly release cadence.&lt;/li&gt;
&lt;li&gt;Collaborate with cross-functional teams (e.g., DevOps, QA, Product, UX) to build and use common components and practices across Dialpad products.&lt;/li&gt;
&lt;li&gt;Mentor junior engineers and help them grow their skills and expertise.&lt;/li&gt;
&lt;li&gt;Communicate technical concepts effectively to stakeholders, both technical and non-technical.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;6-10 years of experience in Full-stack software engineering.&lt;/li&gt;
&lt;li&gt;Strong experience with writing high-performance, reusable and reliable Python code.&lt;/li&gt;
&lt;li&gt;Strong experience with RESTful APIs.&lt;/li&gt;
&lt;li&gt;Strong experience in modern cloud platforms like GCP or other cloud infrastructures etc.&lt;/li&gt;
&lt;li&gt;Strong experience in documentation for architectural designs, technical decisions and best practices.&lt;/li&gt;
&lt;li&gt;Experience in modern frontend frameworks like Vue/React, HTML, CSS, JavaScript, TypeScript etc.&lt;/li&gt;
&lt;li&gt;Experience with databases SQL/NoSQL.&lt;/li&gt;
&lt;li&gt;Experience with mentoring junior engineers and helping them grow their skills.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and collaboration skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Sr. Software Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Telephony Platform team maintains a complex set of APIs and microservices that provide the backbone for real-time communications in Dialpad’s products. The team provides a reliable API for audio/video calling, text messaging, phone number management, spam detection and more. It is key to creating a stable and performant experience for a large volume of concurrent users. The Telephony Ops team is responsible for the operational stability of the Telephony Platform’s production systems. We work with engineers in the Telephony and Infrastructure teams to ensure the uptime and reliability of the Telephony Platform.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Sr Software Engineer on the Telephony Ops team with 6+ years of experience, you’ll use your experience with high scale production systems to own various facets of uptime from ensuring smooth deployments to building tools that improve stability to debugging and monitoring of the Telephony platform.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Use a solid foundation in computer science, with strong competencies in data structures, algorithms, and software design to write software&amp;nbsp; for deployment, debugging and monitoring of the Telephony Platform.&lt;/li&gt;
&lt;li&gt;Use your demonstrated experience in large production backend systems to strategize and implement approaches to discover production errors, performance degradation and fraudulent behavior.&lt;/li&gt;
&lt;li&gt;Partner with engineers across the globe in the Telephony and Infrastructure teams&amp;nbsp; to resolve identified issues.&lt;/li&gt;
&lt;li&gt;Build tools to ensure the capacity of our cloud and bare metal servers.&lt;/li&gt;
&lt;li&gt;Use your communication skills to translate deeply technical concepts involving the state of the production systems to stakeholders outside of the Telephony team.&lt;/li&gt;
&lt;li&gt;Mentor other engineers on team best practices.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Technology stack:&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Python, C/C++, Kubernetes (k8s), AWS/GCP, REST, NoSQL, SIP, WebRTC&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

213 - Telephony Engineering

Sr. Software Engineer, Telephony Ops

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad&#39;s products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Staff Software Engineer in the Integrations team, you will architect, develop, and maintain Dialpad’s Integration applications using modern full-stack technologies including Python, Vue.js &amp;amp; GCP. You will work closely with designers, product managers, and other engineers to deliver high-quality products.&lt;/p&gt;
&lt;p&gt;This position reports to our Senior Manager, who is based in India. Candidates are expected to be flexible with the working hours, to overlap with the IST timezone for team meetings/ discussions/ escalations.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Define a 1-3 year roadmap/vision based on the Integrations team charter.&lt;/li&gt;
&lt;li&gt;Become a force multiplier, by enabling the team members to improve the quality of the product offerings.&lt;/li&gt;
&lt;li&gt;Write clear and complete architectural design documents which are easily understood by other team members.&lt;/li&gt;
&lt;li&gt;Provide estimates on technical resources and requirements necessary to plan and begin projects.&lt;/li&gt;
&lt;li&gt;Take responsibility for the execution of the Integration team projects. Assists and drives where necessary to ensure the team meets its delivery milestones.&lt;/li&gt;
&lt;li&gt;Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.&lt;/li&gt;
&lt;li&gt;Become widely recognized as a technical expert for the team. Devise elegant solutions to difficult engineering problems.&lt;/li&gt;
&lt;li&gt;Review technical designs to ensure features/products are well-integrated and fully meet business needs.&lt;/li&gt;
&lt;li&gt;You’ll create tools/ scripts that will monitor our Integration instances, which will alert us of problems that may be caused by API usage/ resources getting hogged by Integrations.&lt;/li&gt;
&lt;li&gt;Give larger-scale internal demos on new features that you have completed and explain how they fit into the bigger picture.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Develop and maintain Dialpad’s Integration applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;10+ years of experience in Full-stack software engineering&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong experience in backend and front-end development, also preferably experience in any of the major cloud platforms ( GCP, AWS, Azure…)&lt;/li&gt;
&lt;li&gt;Expert in at least one of the modern Backend &amp;amp; Frontend programming languages e.g. Python, Java, node.js, React, Vue.js, typescript&lt;/li&gt;
&lt;li&gt;Strong experience Integrating with SaaS platforms using APIs.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components for both the frontend and backend.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and mentorship skills
&lt;ul&gt;
&lt;li&gt;Nice to have: Technical Leadership skills&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Nice to have:&lt;br&gt;
&lt;ul&gt;
&lt;li&gt;Understanding of authentication between SaaS platforms.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Our Tech Stack&lt;/strong&gt;: Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, numerous integrations with third-party services.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Staff Software Engineer, Fullstack, Integrations

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad&#39;s products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Staff Software Engineer in the Integrations team, you will architect, develop, and maintain Dialpad’s Integration applications using modern full-stack technologies including Python, Vue.js &amp;amp; GCP. You will work closely with designers, product managers, and other engineers to deliver high-quality products.&lt;/p&gt;
&lt;p&gt;This position reports to our Senior Manager, who is based in India.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Define a 1-3 year roadmap/vision based on the Integrations team charter.&lt;/li&gt;
&lt;li&gt;Become a force multiplier, by enabling the team members to improve the quality of the product offerings.&lt;/li&gt;
&lt;li&gt;Write clear and complete architectural design documents which are easily understood by other team members.&lt;/li&gt;
&lt;li&gt;Provide estimates on technical resources and requirements necessary to plan and begin projects.&lt;/li&gt;
&lt;li&gt;Take responsibility for the execution of the Integration team projects. Assists and drives where necessary to ensure the team meets its delivery milestones.&lt;/li&gt;
&lt;li&gt;Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.&lt;/li&gt;
&lt;li&gt;Become widely recognized as a technical expert for the team. Devise elegant solutions to difficult engineering problems.&lt;/li&gt;
&lt;li&gt;Review technical designs to ensure features/products are well-integrated and fully meet business needs.&lt;/li&gt;
&lt;li&gt;You’ll create tools/ scripts that will monitor our Integration instances, which will alert us of problems that may be caused by API usage/ resources getting hogged by Integrations.&lt;/li&gt;
&lt;li&gt;Give larger-scale internal demos on new features that you have completed and explain how they fit into the bigger picture.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Develop and maintain Dialpad’s Integration applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;14+ years of experience in Full-stack software engineering&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong experience in backend and front-end development, also preferably experience in any of the major cloud platforms ( GCP, AWS, Azure…)&lt;/li&gt;
&lt;li&gt;Expert in at least one of the modern Backend &amp;amp; Frontend programming languages e.g. Python, Java, node.js, React, Vue.js, typescript&lt;/li&gt;
&lt;li&gt;Strong experience Integrating with SaaS platforms using APIs.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components for both the frontend and backend.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and mentorship skills
&lt;ul&gt;
&lt;li&gt;Nice to have: Technical Leadership skills&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Nice to have:&lt;br&gt;
&lt;ul&gt;
&lt;li&gt;Understanding of authentication between SaaS platforms.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Our Tech Stack&lt;/strong&gt;: Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, numerous integrations with third-party services.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Staff Software Engineer, Integrations

Engineering

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Director, External Reporting &amp;amp; Technical Accounting is responsible for all external reporting, including SEC reporting and filings, as well as statutory reporting for Dialpad’s international entities. Additionally, this role will serve as a key technical accounting resource within the company and will collaborate with cross-functional teams, executives and external auditors.&lt;/p&gt;
&lt;p&gt;This is a hybrid position located in the San Ramon, CA office and reports to SVP, Controller.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Implement and manage the SEC financial reporting process and tools involving the preparation and review of the Company&#39;s SEC filings (S-1, 10-K, 10-Q etc.) and review of the XBRL process, and other financial reporting as required.&lt;/li&gt;
&lt;li&gt;Collaborate with internal and external legal counsel and other business partners to support 8-K, proxy statement and other SEC filings.&lt;/li&gt;
&lt;li&gt;Maintain an internal reporting calendar and communicate deadlines effectively to stakeholders.&lt;/li&gt;
&lt;li&gt;Responsible for conducting accounting research and preparing technical accounting memorandums for significant and/or complex transactions.&lt;/li&gt;
&lt;li&gt;Monitor developments and assess and communicate the effects of emerging US GAAP and SEC proposed regulations, and oversee the implementation of new accounting standards.&lt;/li&gt;
&lt;li&gt;Oversee the preparation and review of quarterly financial statements, including the statement of cash flows.&lt;/li&gt;
&lt;li&gt;Participate in month-end close activities including complex accounting calculations and entries related to stock-based compensation and earnings per share.&lt;/li&gt;
&lt;li&gt;Perform SOX controls and procedures over financial reporting and accounting processes.&lt;/li&gt;
&lt;li&gt;Partner with internal and external auditors and manage audit requests to drive timely completion of quarterly reviews and annual audits.&lt;/li&gt;
&lt;li&gt;Assist in the preparation of quarterly financial presentations for Audit Committee.&lt;/li&gt;
&lt;li&gt;Oversee the international accounting function and manage the relationship with 3rd party accounting firms.&lt;/li&gt;
&lt;li&gt;Responsible for statutory reporting and compliance for Dialpad’s international subsidiaries.&lt;/li&gt;
&lt;li&gt;Perform other special projects and duties as assigned.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;15+ years of combined experience in public accounting and industry, minimum 5 years managing SEC reporting and technical accounting function. Experience with S-1 is a plus.&lt;/li&gt;
&lt;li&gt;Bachelor’s degree in accounting or finance; an active CPA designation (or equivalent) is required.&lt;/li&gt;
&lt;li&gt;Strong knowledge of US GAAP and SEC regulations.&lt;/li&gt;
&lt;li&gt;Strong conceptual and practical experience in understanding and communicating technical accounting and SEC reporting issues.&lt;/li&gt;
&lt;li&gt;Demonstrated expertise in researching and documenting accounting guidance and treatment of accounting issues.&lt;/li&gt;
&lt;li&gt;Leadership experience in project organization, planning, and execution across internal and external reporting lines.&lt;/li&gt;
&lt;li&gt;Strong relationship management and communication skills at all organizational levels.&lt;/li&gt;
&lt;li&gt;Exceptional analytical skills.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;California&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;California Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$200,100&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$247,167 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

610 - Accounting

Director, External Reporting & Technical Accounting

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Sr. Director, Accounting Operations (OTC) is responsible for managing the billing, collection, billing support and user fraud teams to ensure timely and accurate billing processes and month-end closes, efficient collection of outstanding accounts, timely and accurate resolution of billing and collection support enquiries, and compliance with financial policies and procedures. This role involves developing and implementing strategies to improve billing efficiency, reduce outstanding receivables, resolve billing and support enquiries, and enhance overall financial performance.&lt;/p&gt;
&lt;p&gt;This position will oversee a global team. This is a hybrid position located in the San Ramon office, with occasional travel requirements to other Dialpad offices in the US and internationally.&lt;/p&gt;
&lt;p&gt;The Sr. Director, Accounting Operations (OTC) will partner closely with other cross-functional teams in Dialpad, including Revenue, Corporate Accounting, Customer Success, FP&amp;amp;A, Business Transformation, Legal, Deals Desk/Orders, Revenue Operations, Customer Support, and Product Engineering, to improve the billing and collection process, and customer experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Leadership and Management:&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Lead and supervise the overall team, including hiring, training, performance evaluation, and professional development&lt;/li&gt;
&lt;li&gt;Develop and implement departmental policies, procedures, and performance standards&lt;/li&gt;
&lt;li&gt;Foster a positive and productive work environment, promoting teamwork and continuous improvement&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Billing:&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Oversee the preparation, issuance, and tracking of invoices to ensure accuracy, completeness and timeliness&lt;/li&gt;
&lt;li&gt;Implement and maintain the NetSuite SuiteBilling module and processes to streamline operations and improve efficiency&lt;/li&gt;
&lt;li&gt;Monitor billing cycles and address any discrepancies or delays&lt;/li&gt;
&lt;li&gt;Escalation point for resolving customer related billing disputes&lt;/li&gt;
&lt;li&gt;Lead process improvement projects and other system implementation projects related to the billing cycle&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Collection:&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Develop and execute collection strategies to minimize outstanding receivables and reduce bad debt&lt;/li&gt;
&lt;li&gt;Monitor accounts receivable aging reports and take appropriate action on delinquent accounts&lt;/li&gt;
&lt;li&gt;Negotiate payment plans and settlements with customers as necessary&lt;/li&gt;
&lt;li&gt;Lead process improvement and other system implementation projects related to the collection and cash application cycle&lt;/li&gt;
&lt;li&gt;Partner with FP&amp;amp;A to build and maintain the collection forecast model&lt;/li&gt;
&lt;li&gt;Lead the team to meet collection goals&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Billing Support and Fraud&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Lead and supervise the team responsible for initially receiving and addressing customer and internal enquiries about invoices and payments, as well as working with other Dialpad teams to identify, mitigate and resolve user fraud issues&lt;/li&gt;
&lt;li&gt;Monitor team performance and response cycle times and address any gaps or delays&lt;/li&gt;
&lt;li&gt;Collaborate with other Dialpad teams to identify areas for improvement in the product to minimize customer billing and payment issues&lt;/li&gt;
&lt;li&gt;Lead process improvement projects and other system implementation projects related to the billing support and user fraud areas&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Financial Close:&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Oversee the monthly billing and AR close process to meet corporate accounting close timelines&lt;/li&gt;
&lt;li&gt;Supervise the process for determining bad debt allowance&lt;/li&gt;
&lt;li&gt;Collaborate with the revenue team to ensure accurate revenue recognition and reporting&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Financial Reporting and Analysis:&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Prepare regular reports on billing and collection performance, including key metrics and trends&lt;/li&gt;
&lt;li&gt;Analyze financial data to identify areas for improvement and implement corrective actions&lt;/li&gt;
&lt;li&gt;Collaborate with the finance team to prepare billing and collection forecasts and update them timely&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Compliance and Risk Management:&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Ensure compliance with company policies, relevant laws, regulations, and industry standards related to billing and collection&lt;/li&gt;
&lt;li&gt;Develop and maintain internal controls to mitigate financial risks&lt;/li&gt;
&lt;li&gt;Conduct periodic audits of billing and collection processes to ensure accuracy and compliance&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Customer Relations:&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Address and resolve customer inquiries and disputes related to billing and collection&lt;/li&gt;
&lt;li&gt;Work closely with the customer success team to enhance customer satisfaction and retention&lt;/li&gt;
&lt;li&gt;Implement strategies to improve communication and transparency with clients regarding billing practices&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Lead or support on Ad-hoc projects as required&lt;/strong&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (Master’s degree preferred)&lt;/li&gt;
&lt;li&gt;Proven experience (typically 12+ years) in billing, collection, and financial management, preferably in a leadership role&lt;/li&gt;
&lt;li&gt;Extensive experience in both enterprise B2B, high volume B2C billing and collection&lt;/li&gt;
&lt;li&gt;8+ years of people management experience&lt;/li&gt;
&lt;li&gt;Strong knowledge of billing and collection processes, accounting principles, and financial regulations&lt;/li&gt;
&lt;li&gt;Experience with billing and collection system implementations with proficiency in NetSuite ERP and Suitebilling modules preferred&lt;/li&gt;
&lt;li&gt;Customer service mindset&lt;/li&gt;
&lt;li&gt;Excellent analytical, problem-solving, and decision-making skills.&lt;/li&gt;
&lt;li&gt;Strong leadership and team management abilities&lt;/li&gt;
&lt;li&gt;Effective communication and interpersonal skills&lt;/li&gt;
&lt;li&gt;Attention to detail and high level of accuracy&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;California&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;California Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$214,200&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$264,600 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Senior Director, Accounting Operations (OTC)

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Sr. Director, Accounting Operations (OTC) is responsible for managing the billing, collection, billing support and user fraud teams to ensure timely and accurate billing processes and month-end closes, efficient collection of outstanding accounts, timely and accurate resolution of billing and collection support enquiries, and compliance with financial policies and procedures. This role involves developing and implementing strategies to improve billing efficiency, reduce outstanding receivables, resolve billing and support enquiries, and enhance overall financial performance.&lt;/p&gt;
&lt;p&gt;This position will oversee a global team. This is a hybrid position located in the [Austin, TX or Tempe, AZ] office, with occasional travel requirements to other Dialpad offices in the US and internationally.&lt;/p&gt;
&lt;p&gt;The Sr. Director, Accounting Operations (OTC) will partner closely with other cross-functional teams in Dialpad, including Revenue, Corporate Accounting, Customer Success, FP&amp;amp;A, Business Transformation, Legal, Deals Desk/Orders, Revenue Operations, Customer Support, and Product Engineering, to improve the billing and collection process, and customer experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Leadership and Management:&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Lead and supervise the overall team, including hiring, training, performance evaluation, and professional development&lt;/li&gt;
&lt;li&gt;Develop and implement departmental policies, procedures, and performance standards&lt;/li&gt;
&lt;li&gt;Foster a positive and productive work environment, promoting teamwork and continuous improvement&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Billing:&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Oversee the preparation, issuance, and tracking of invoices to ensure accuracy, completeness and timeliness&lt;/li&gt;
&lt;li&gt;Implement and maintain the NetSuite SuiteBilling module and processes to streamline operations and improve efficiency&lt;/li&gt;
&lt;li&gt;Monitor billing cycles and address any discrepancies or delays&lt;/li&gt;
&lt;li&gt;Escalation point for resolving customer related billing disputes&lt;/li&gt;
&lt;li&gt;Lead process improvement projects and other system implementation projects related to the billing cycle&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Collection:&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Develop and execute collection strategies to minimize outstanding receivables and reduce bad debt&lt;/li&gt;
&lt;li&gt;Monitor accounts receivable aging reports and take appropriate action on delinquent accounts&lt;/li&gt;
&lt;li&gt;Negotiate payment plans and settlements with customers as necessary&lt;/li&gt;
&lt;li&gt;Lead process improvement and other system implementation projects related to the collection and cash application cycle&lt;/li&gt;
&lt;li&gt;Partner with FP&amp;amp;A to build and maintain the collection forecast model&lt;/li&gt;
&lt;li&gt;Lead the team to meet collection goals&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Billing Support and Fraud&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Lead and supervise the team responsible for initially receiving and addressing customer and internal enquiries about invoices and payments, as well as working with other Dialpad teams to identify, mitigate and resolve user fraud issues&lt;/li&gt;
&lt;li&gt;Monitor team performance and response cycle times and address any gaps or delays&lt;/li&gt;
&lt;li&gt;Collaborate with other Dialpad teams to identify areas for improvement in the product to minimize customer billing and payment issues&lt;/li&gt;
&lt;li&gt;Lead process improvement projects and other system implementation projects related to the billing support and user fraud areas&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Financial Close:&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Oversee the monthly billing and AR close process to meet corporate accounting close timelines&lt;/li&gt;
&lt;li&gt;Supervise the process for determining bad debt allowance&lt;/li&gt;
&lt;li&gt;Collaborate with the revenue team to ensure accurate revenue recognition and reporting&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Financial Reporting and Analysis:&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Prepare regular reports on billing and collection performance, including key metrics and trends&lt;/li&gt;
&lt;li&gt;Analyze financial data to identify areas for improvement and implement corrective actions&lt;/li&gt;
&lt;li&gt;Collaborate with the finance team to prepare billing and collection forecasts and update them timely&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Compliance and Risk Management:&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Ensure compliance with company policies, relevant laws, regulations, and industry standards related to billing and collection&lt;/li&gt;
&lt;li&gt;Develop and maintain internal controls to mitigate financial risks&lt;/li&gt;
&lt;li&gt;Conduct periodic audits of billing and collection processes to ensure accuracy and compliance&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Customer Relations:&lt;/strong&gt;&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Address and resolve customer inquiries and disputes related to billing and collection&lt;/li&gt;
&lt;li&gt;Work closely with the customer success team to enhance customer satisfaction and retention&lt;/li&gt;
&lt;li&gt;Implement strategies to improve communication and transparency with clients regarding billing practices&lt;/li&gt;
&lt;/ul&gt;
&lt;li style=&quot;font-weight: bold;&quot;&gt;&lt;strong&gt;Lead or support on Ad-hoc projects as required&lt;/strong&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (Master’s degree preferred)&lt;/li&gt;
&lt;li&gt;Proven experience (typically 12+ years) in billing, collection, and financial management, preferably in a leadership role&lt;/li&gt;
&lt;li&gt;Extensive experience in both enterprise B2B, high volume B2C billing and collection&lt;/li&gt;
&lt;li&gt;8+ years of people management experience&lt;/li&gt;
&lt;li&gt;Strong knowledge of billing and collection processes, accounting principles, and financial regulations&lt;/li&gt;
&lt;li&gt;Experience with billing and collection system implementations with proficiency in NetSuite ERP and Suitebilling modules preferred&lt;/li&gt;
&lt;li&gt;Customer service mindset&lt;/li&gt;
&lt;li&gt;Excellent analytical, problem-solving, and decision-making skills.&lt;/li&gt;
&lt;li&gt;Strong leadership and team management abilities&lt;/li&gt;
&lt;li&gt;Effective communication and interpersonal skills&lt;/li&gt;
&lt;li&gt;Attention to detail and high level of accuracy&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;#LI-JF1&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Sr. Payroll Analyst position plays a critical role to ensure all Payroll items are processed, paid timely and accurately. It also provides proactive support of payroll policies, processes and applications.&amp;nbsp;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Review non-exempt employee time cards to ensure accuracy and compliance in both the US and Canada.&lt;/li&gt;
&lt;li&gt;Provide education sessions with Managers and employees on the companies Time and &amp;nbsp; Attendance process as needed.&lt;/li&gt;
&lt;li&gt;Daily monitoring, answering, and completion of payroll ticket system.&amp;nbsp; Providing first level response support to Managers and Employees.&lt;/li&gt;
&lt;li&gt;Coordinate with PeopleOps, Finance and other departments to ensure proper data flow with Payroll.&lt;/li&gt;
&lt;li&gt;Work with ADP on Time and Attendance issues as needed (US).&lt;/li&gt;
&lt;li&gt;Review, analyze and process all LOA employees (US and Canada).&lt;/li&gt;
&lt;li&gt;Assist with audit and year-end preparation as needed (US and Canada).&lt;/li&gt;
&lt;li&gt;Create custom reports as needed in ADP (US and Canada).&lt;/li&gt;
&lt;li&gt;Maintain detailed Payroll records (US and Canada).&lt;/li&gt;
&lt;li&gt;Maintenance of Data Bridge, to include ensuring the accuracy of the data feeding between Bamboo and ADP. Working with 3rd party vendors on any issues as needed (US).&lt;/li&gt;
&lt;li&gt;Entering all payroll data and payroll changes into ADP, to include Manager, location and department changes (US).&lt;/li&gt;
&lt;li&gt;Entering all benefit changes in ADP, and performing semi-monthly audits to reconcile the benefit companies data with the ADP deductions (US).&lt;/li&gt;
&lt;li&gt;Full cycle understanding and processing of Canada payroll using ADP Canada system/workbook (Canada).&lt;/li&gt;
&lt;li&gt;Assist in setting up SUI/SIT in various States (US).&lt;/li&gt;
&lt;li&gt;Setup of Local taxes as needed (US).&lt;/li&gt;
&lt;li&gt;Enter Variable pay items on ADP grid each pay cycle (US).&lt;/li&gt;
&lt;li&gt;Import all required pay items in Workforce Now each pay cycle, to include Commission and Bonus payments (US).&lt;/li&gt;
&lt;li&gt;Quarterly reconciliation of HSA., DSA and FSA account (US).&lt;/li&gt;
&lt;li&gt;Post all HSA, DSA and FSA contributions each pay cycle (US).&lt;/li&gt;
&lt;li&gt;Enter and monitor all HSA, DSA and FSA goals in ADP, to include Life Event changes.&lt;/li&gt;
&lt;li&gt;Run Preview and Post Payroll reports each cycle (US and Canada).&lt;/li&gt;
&lt;li&gt;Quarterly audits with HR to ensure no variances in data (Location, Department, etc.).&lt;/li&gt;
&lt;li&gt;Process and import Imputed Income each pay cycle (US).&lt;/li&gt;
&lt;li&gt;Process and import commuter benefits once a month (US).&lt;/li&gt;
&lt;li&gt;Process prorated pay items for Payroll Manager review (US).&lt;/li&gt;
&lt;li&gt;Collect backup, store and process all newly requested gym membership reimbursements (US and Canada).&lt;/li&gt;
&lt;li&gt;Assist in International Payroll as needed.&lt;/li&gt;
&lt;li&gt;Additional duties as assigned.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;High level of organizational skills.&lt;/li&gt;
&lt;li&gt;Minimum 5 years of ADP Canada platform experience.&lt;/li&gt;
&lt;li&gt;Minimum 5 years ADP Workforce Now experience.&lt;/li&gt;
&lt;li&gt;Mid-level experience with Microsoft Excel, Word, Pivot Tables, VLookup and G-Suite.&lt;/li&gt;
&lt;li&gt;Strong analytical and problem-solving skills.&lt;/li&gt;
&lt;li&gt;Comfortable working independently, and as part of a team.&lt;/li&gt;
&lt;li&gt;Ability to multitask and work under tight deadlines with flexibility.&lt;/li&gt;
&lt;li&gt;Knowledge of common payroll and accounting practices.&lt;/li&gt;
&lt;li&gt;Experience handling, analyzing and suggesting process improvements.&lt;/li&gt;
&lt;li&gt;Excellent understanding of multi-state and Canadian Payroll.&lt;/li&gt;
&lt;li&gt;Ability to work in a fast paced, dynamic, multi-priority environment with firm deadlines.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Sr. Payroll Analyst

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Our CFO organization owns all Finance, Real Estate, Operations, IT, Data strategy, Investor Relations for Dialpad. This is the infrastructure for how we continue to scale and build customer and investor value globally.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Sr. Procurement Manager is excited to create, scale and drive a centralized procurement / purchasing function, saving tens of millions of dollars over time through best-in-class procurement strategy and execution.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;This senior individual contributor role, interfacing directly with our senior and executive staff, will report to the Director of Accounting.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Create an end-end procurement framework by understanding the business need, budget allocation, conducting RFI/RFP process, selection of the right vendor, contract negotiation, execution and onboarding of the vendor/services.&lt;/li&gt;
&lt;li&gt;Establish procurement policy and related governance for all purchases in the company.&lt;/li&gt;
&lt;li&gt;Create, develop and standardize sound cost-effective strategies for the purchasing of software, hardware and services. Conduct cost analyses and set benchmarks for improvement.&lt;/li&gt;
&lt;li&gt;Streamline systems, applications, and processes to enable ease-of-business while maintaining public-grade controls.&lt;/li&gt;
&lt;li&gt;Work closely with the company’s executive and finance teams to reduce the number of vendors to a narrow group of world-class, trusted advisors.&lt;/li&gt;
&lt;li&gt;Negotiate price and terms with vendors and service providers, securing optimal quality, delivery, best-in-class pricing, and terms for Dialpad.&lt;/li&gt;
&lt;li&gt;Develop and manage strong relationships with suppliers while continually scouting for the best alternatives for cost and feature effectiveness.&lt;/li&gt;
&lt;li&gt;Collaborate with the FP&amp;amp;A team to evaluate funding/spending operations while seeking ways to improve and enhance all transactions through improved speed, quality, cost, and payment terms.&lt;/li&gt;
&lt;li&gt;Collaborate with legal and infosec teams to ensure contract terms favorable for the company and in compliances with all regulations and controls, incl SOX.&lt;/li&gt;
&lt;li&gt;Identify the least effective agreements and proactively drive the selection or and renegotiation of mission critical contracts.&lt;/li&gt;
&lt;li&gt;Proactive, consistent dashboard regarding procurement trends and results against the plan.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt;&amp;nbsp;&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;We are looking for someone who thrives on working in a high-growth, fast-paced environment, and who is very motivated to delight customers and build a large and important enterprise cloud company:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree (or equivalent) in Supply Chain Management, Finance, Accounting, or related field from an accredited institution.&lt;/li&gt;
&lt;li&gt;10+ years of relevant experience in procurement and purchasing management, finance, accounting or business operations.&lt;/li&gt;
&lt;li&gt;4 years of experience in a high-growth cloud software company, both public and private.&lt;/li&gt;
&lt;li&gt;Expert in MS Excel, Google sheets, and leading procurement software.&lt;/li&gt;
&lt;li&gt;Expert negotiator with vendors to drive best outcomes for Dialpad.&lt;/li&gt;
&lt;li&gt;Self starter willing to wear multiple hats and drive end-end procurement management for the organization.&lt;/li&gt;
&lt;li&gt;Excellent verbal, written, reporting, and interpersonal skills.&lt;/li&gt;
&lt;li&gt;Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong presentation skills (both oral and content) for both internal and external audiences.&lt;/li&gt;
&lt;li&gt;Unwavering integrity.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;California&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;California Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$155,100&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$191,633 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

San Ramon, US 

Sr. Procurement Manager

Finance & Accounting

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Who we are&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad is the world’s most advanced AI-powered communications, collaboration, and contact center platform, providing a customer- and cloud-first solution that enables employees to work smarter from anywhere on any device through one, seamless enterprise application.&lt;/p&gt;
&lt;p&gt;Our founding team built, launched and ran the product that Google later acquired and branded Google Voice.&amp;nbsp; After delivering Google Voice to tens of millions of consumer users, our founders set out to similarly innovate in the business communications space by founding Dialpad. Google Ventures (GV) entirely funded the company’s Series A and Rich Miner, co-founder of Android, joined our Board.&lt;/p&gt;
&lt;p&gt;Since then, Dialpad has grown to over 1,000 employees worldwide and has had additional investment from Andreessen Horowitz (Marc Andreessen is on our board), ICONIQ Capital, Felicis, OMERS, Softbank, Amasia, Scale Ventures, Work-Bench, Section32 and other top VCs.&amp;nbsp; We’ve recently completed a $170M private financing at a $2.2B valuation, bringing our total funding to $418M.&lt;/p&gt;
&lt;p&gt;Dialpad has a 9-figure ARR and is the only AI-powered enterprise cloud communications &amp;amp; collaboration company with one enterprise application for contact center, video, text/team messaging, and unified comms (we call this “TrueCaaS”).&amp;nbsp; Our customers span Enterprise, Mid-Market, and SMB.&amp;nbsp; We&#39;re growing fast and will likely move into the public markets in the near future.&amp;nbsp;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;We are hiring for a Salesforce.com Support Analyst/Admin(SSA) for our Salesforce CRM development Team that is responsible for the technology and services that support our Sales Representatives worldwide. Dialpad is looking for an adaptable, high performing, motivated and self-reliant individual who has direct experience in Salesforce.com application processes end to end including CPQ and other Sales support tools.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;As a SSA at Dialpad - you&#39;ll be part of a passionate team of Salesforce Engineers and Systems Analysts who are responsible for supporting the Salesforce CRM platform which integrates with financial and billing systems. They work closely with technology liaisons of various platforms to troubleshoot issues and engage on issue resolution. The SSA must be an excellent communicator and have the ability to handle a high volume of requests from customers with varying technical skills. They pay close attention to detail, are strong at problem solving and not afraid to chase down answers. They must be proficient at documenting new processes and understand the underlying business operations in order to support users administering Sales, CPQ and related systems,keeping our platform running at high scale, speed, accuracy and reliability. You will collaborate with the team to deliver valuable functionality to our internal customers within the framework of an agile environment.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What You&#39;ll Do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Resolve assigned cases following documented incident management life cycles processes&lt;/li&gt;
&lt;li&gt;Perform system/data security related to profiles, groups, sharing rules and permission sets&lt;/li&gt;
&lt;li&gt;Point and click configuration to optimize page layouts, flows, profiles, users, fields, objects&lt;/li&gt;
&lt;li&gt;Meet individual and team goals and service levels&lt;/li&gt;
&lt;li&gt;Move data changes through a standardized migration life cycle following industry best practices&lt;/li&gt;
&lt;li&gt;Perform analysis in the identification and resolution of integrated data - Data Integrity&lt;/li&gt;
&lt;li&gt;Work with other teams in the resolution of issues that span multiple applications and/or platforms&lt;/li&gt;
&lt;li&gt;Complete multiple service cases a day and coordinate with Support lead for prioritization of tasks in agile/kanban model&lt;/li&gt;
&lt;li&gt;Provide production support as part of the Salesforce Agile Sprint deployment team&lt;/li&gt;
&lt;li&gt;Document and maintain procedures resolving the recurring incidents.&lt;/li&gt;
&lt;li&gt;Perform daily, weekly and monthly data maintenance processes - Refresh cycle&lt;/li&gt;
&lt;li&gt;Provide a superior customer experience in all interactions with internal and external customers&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who You Are:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Expert in Salesforce administration and CPQ process&lt;/li&gt;
&lt;li&gt;Familiarity with Outreach, Marketo and other appexchange package tools.&lt;/li&gt;
&lt;li&gt;Ability to understand business concepts and how they apply to Salesforce&lt;/li&gt;
&lt;li&gt;Advanced Excel knowledge and ability to handle Salesforce data migrations&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Excellent documentation skills&lt;/li&gt;
&lt;li&gt;Ability to quickly grasp and apply business concepts and work on ondemand tools&lt;/li&gt;
&lt;li&gt;Ability to multitask and prioritize in a fast paced, changing environment&lt;/li&gt;
&lt;li&gt;Strong communication and analytical skills&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Education and/or Experience:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree or equivalent professional experience&lt;/li&gt;
&lt;li&gt;Salesforce Administrator Certification is a must&lt;/li&gt;
&lt;li&gt;Business Analyst background preferred&lt;/li&gt;
&lt;li&gt;Experience with back office operations and systems data flow&lt;/li&gt;
&lt;li&gt;3+ years providing customer and internal support in a complex, integrated application environment&lt;/li&gt;
&lt;li&gt;2- 3&amp;nbsp; years providing Salesforce support&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

526 - Business Technology

Salesforce Support Analyst/Administrator

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Dialpad Business Technology team is seeking a NetSuite Functional Consultant/Administrator to join a fast-growing AI-powered cloud communications and collaboration platform company. This opportunity is ideal for someone who is looking for a broad range of responsibilities and thrives in a dynamic, fast-paced environment. This individual will be the techno-functional lead for our ERP application (NetSuite) in specially ARM, SuiteBilling, Procure to Pay, EFT,&amp;nbsp; and provide hands-on expertise for NetSuite users in the design, implementation ,testing, training and support.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Responsible for end-end ERP systems implementation, testing, training and support.&lt;/li&gt;
&lt;li&gt;Collaborate with the implementation partner (SI) and respective business functions to aid successful implementation of the ERP system.&lt;/li&gt;
&lt;li&gt;Work with a team to develop, test, and roll-out solutions.&lt;/li&gt;
&lt;li&gt;Work with users to demonstrate the scripted solution and assist with any issues.&lt;/li&gt;
&lt;li&gt;Use industry experience, business analysis, and best practices within NetSuite to solve clients&#39; most complex business problems.&lt;/li&gt;
&lt;li&gt;&amp;nbsp;Identify, evaluate and understand customer requirements to help with NetSuite set-up, configuration and customization.&lt;/li&gt;
&lt;li&gt;Understand As-Is and To-Be Process and perform Gap Analysis.&lt;/li&gt;
&lt;li&gt;Create functional and user documentations.&lt;/li&gt;
&lt;li&gt;Work with finance business partners to scope work and produce estimates.&lt;/li&gt;
&lt;li&gt;Maintain user roles/access and assign appropriate permissions/levels of access.&lt;/li&gt;
&lt;li&gt;Manage and prioritize multiple projects, enhancement requests and support requests.&lt;/li&gt;
&lt;li&gt;Provide weekly status updates to key business partners.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for someone who thrives on working in a high-growth, fast-paced environment, and who is very motivated to delight customers and build a large and important enterprise cloud company:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;7+ years of experience as a Netsuite functional Consultant.&lt;/li&gt;
&lt;li&gt;5+ years end-end full suite implementation experience of NetSuite.&lt;/li&gt;
&lt;li&gt;3+ years in depth experience in key business processes in Suite billing , ARM and Revenue Recognition is a must.&lt;/li&gt;
&lt;li&gt;Proficiency in order to cash, record to report, procure to pay, cash management modules.&lt;/li&gt;
&lt;li&gt;Ability to understand business/operational requirements, perform gap analysis&amp;nbsp; and build solutions to meet business needs.&lt;/li&gt;
&lt;li&gt;Ability to test the solutions and demonstrate and train the users.&lt;/li&gt;
&lt;li&gt;Extensive experience with NetSuite customization, building advanced workflows and reports and training business users.&lt;/li&gt;
&lt;li&gt;Extensive experience with user roles/access and assign appropriate permissions/levels of access and other administrative tasks.&lt;/li&gt;
&lt;li&gt;Ability to independently manage individual time and tasks.&lt;/li&gt;
&lt;li&gt;Ability to quickly adapt to new requirements, changing situations and learn new technologies.&lt;/li&gt;
&lt;li&gt;Excellent verbal, written, and interpersonal skills.&amp;nbsp; Be a team player and a people person.&lt;/li&gt;
&lt;li&gt;Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines.&lt;/li&gt;
&lt;li&gt;Operate with a sense of urgency and prioritization.&lt;/li&gt;
&lt;li&gt;Inspiring leader with ability to manage direct, indirect, and matrix teams to accomplish transformational goals and best-in-class results.&lt;/li&gt;
&lt;li&gt;Strong presentation skills (both oral and content) for both internal and external audiences.&lt;/li&gt;
&lt;li&gt;Believes in and demonstrates unwavering integrity.&lt;/li&gt;
&lt;li&gt;NetSuite Certification such as SuiteCloud Developer Certification is highly desirable.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;California&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;California Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$141,750&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$175,083 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Sr. Netsuite Functional Lead

General & Administration

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As the Director of Enterprise Business Applications, you will be a key leader responsible for overseeing the strategy, implementation, and management of all enterprise-level business applications within the organization. You will collaborate with cross-functional teams to ensure the effective utilization of technology solutions that enhance operational efficiency, drive innovation, and support the achievement of business objectives. This role reports directly to the CIO.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Strategic Leadership:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and execute a comprehensive strategy for the organization&#39;s enterprise business applications, aligning with overall business goals and objectives.&lt;/li&gt;
&lt;li&gt;Collaborate with executive leadership to understand business needs and identify opportunities for technology-driven improvements.&lt;/li&gt;
&lt;li&gt;This leader will help define the Application Development Roadmap and Reference Architecture(s) for the entire enterprise&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Application Portfolio Management and support:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Oversee the full lifecycle of enterprise applications, from evaluation and selection to architecture, implementation, maintenance, and retirement.&lt;/li&gt;
&lt;li&gt;Manage a diverse portfolio of applications such as ERP systems (Netsuite), CRM platforms ( Salesforce), HRIS, financial management systems, and more.&lt;/li&gt;
&lt;li&gt;Hands on expertise in Go To Market, Customer Success business processes and its supporting applications in B2B and B2C business models&lt;/li&gt;
&lt;li&gt;Provide technical guidance in enterprise applications such as Salesforce and Netsuite.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Team Leadership:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Lead and mentor a team of IT professionals, including application architects, project managers, developers, and support global staff.&lt;/li&gt;
&lt;li&gt;Foster a culture of innovation, collaboration, and continuous improvement within the team.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Project Management:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Oversee the planning, execution, and delivery of complex projects related to enterprise applications, ensuring they are completed on time, within scope, and within budget.&lt;/li&gt;
&lt;li&gt;Identify and mitigate risks associated with application implementations and upgrades.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Governance and Compliance:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ensure that all applications adhere to industry best practices, data security standards, and regulatory requirements.&lt;/li&gt;
&lt;li&gt;Implement proper change management processes to minimize disruptions during system updates.&lt;/li&gt;
&lt;li&gt;Implement ITGC controls and SOX compliance across all key applications.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Business Process Optimization:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Collaborate with business stakeholders to identify opportunities for process optimization and automation through technology.&lt;/li&gt;
&lt;li&gt;Leverage enterprise applications to streamline workflows and enhance operational efficiency.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Stakeholder Communication:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Communicate effectively with executive leadership, business unit heads, and other stakeholders to provide updates, gather feedback, and ensure alignment between technology initiatives and business goals.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who are you?&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s or master&#39;s degree in Information Technology, Computer Science, Business Administration, or a related field (advanced degree preferred).&lt;/li&gt;
&lt;li&gt;Proven experience (8+ years) in leading and managing enterprise business application teams in a complex SaaS&amp;nbsp; environment.&lt;/li&gt;
&lt;li&gt;Strong understanding of various enterprise applications, such as ERP, CRM(Salesforce)&amp;nbsp; and financial systems.&lt;/li&gt;
&lt;li&gt;Solution architecture experience in Salesforce is highly preferred&lt;/li&gt;
&lt;li&gt;Proven experience in streamlining business processes and automations is a must.&lt;/li&gt;
&lt;li&gt;Demonstrated ability to develop a culture that adopts change and challenges historic paradigms&lt;/li&gt;
&lt;li&gt;Solid project management skills with a track record of successfully delivering large-scale technology projects.&lt;/li&gt;
&lt;li&gt;Experience in Agile methodology and running daily scrums&lt;/li&gt;
&lt;li&gt;Excellent leadership, communication, and interpersonal skills.&lt;/li&gt;
&lt;li&gt;Strategic thinker with the ability to align technology initiatives with business objectives.&lt;/li&gt;
&lt;li&gt;Experience in vendor management, contract negotiation, and relationship building.&lt;/li&gt;
&lt;li&gt;In-depth knowledge of data security, compliance, and governance best practices.&lt;/li&gt;
&lt;li&gt;Ability to adapt to changing technological landscapes and industry trends.&lt;/li&gt;
&lt;li&gt;Experienced in building, coaching&amp;nbsp; and leading global teams,&lt;/li&gt;
&lt;li&gt;Architect certifications in Salesforce and other relevant technologies is highly desired.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;California&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;California Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$210,100&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$259,000 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

640 - IT

Director, Enterprise Business Applications

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;If you enjoy tackling complex technological challenges, then our corporate IT team under our Business Technology group may be the team for you! We provide creative solutions to help our employees be productive and secure from anywhere. We help deliver industry-leading IT services to enable and delight our users. This position reports to our Director of IT.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As an IT Support Specialist, you will be a client-centric IT professional responsible for overseeing and managing the organization&#39;s IT systems and audio visual (AV) infrastructure for in-office, remote and global Dialpad employees. You will play a pivotal role ensuring optimal use of our hardware and software technologies, enhancing system performance, analyzing and troubleshooting technical issues, and providing assistance to our end-users.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;To ensure success as an IT Support Specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. This position requires a strong technical background, excellent problem-solving skills, a customer service mindset, with effective communications. The position requires the successful candidate to be in the Austin office 5 days a week.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide timely resolution and support to end-users with best-in-class SLAs and less than 2% callbacks.&lt;/li&gt;
&lt;li&gt;Be focused on improving operational efficiency on all levels and at all locations.&lt;/li&gt;
&lt;li&gt;Onboarding and training end-users on hardware functionality and software programs.&lt;/li&gt;
&lt;li&gt;Analyze IT requirements and provide objective advice on the use of IT systems.&lt;/li&gt;
&lt;li&gt;Assist with information security, physical security controls, and device security protocols.&lt;/li&gt;
&lt;li&gt;Ensure proper hygiene of system accounts and licenses.&lt;/li&gt;
&lt;li&gt;Responsible for tracking, managing, and supporting IT assets.&lt;/li&gt;
&lt;li&gt;Responsible for access management of critical end user systems&lt;/li&gt;
&lt;li&gt;Research, install and configure new equipment and software.&lt;/li&gt;
&lt;li&gt;Managing inventory of equipment, consumables and other supplies.&lt;/li&gt;
&lt;li&gt;Support and implementation of AV equipment, conference rooms, and meetings.&lt;/li&gt;
&lt;li&gt;Troubleshoot and resolve IT issues via phone, web, and in-person channels.&lt;/li&gt;
&lt;li&gt;Must have experience working with and managing MacOS, and Windows devices.&lt;/li&gt;
&lt;li&gt;Must have experience managing endpoint solutions as Antivirus, Patch management tools etc.&lt;/li&gt;
&lt;li&gt;Must have experience in supporting system and IT audits.&lt;/li&gt;
&lt;li&gt;Timely onboard and off-board employees and contractors.&lt;/li&gt;
&lt;li&gt;This is an in-office role with some hybrid flexibility when approved.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You&lt;strong&gt; &lt;/strong&gt;thrive on working in a high-growth, fast-paced environment, and are motivated to delight customers and build a large and important enterprise cloud company. You will bring:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A bachelor&#39;s degree in computer science, information technology, or similar.&lt;/li&gt;
&lt;li&gt;3-5 years of experience as an IT Support Specialist supporting Mac and Windows operating systems.&lt;/li&gt;
&lt;li&gt;Exceptional ability to provide technical support and resolve queries.&lt;/li&gt;
&lt;li&gt;In-depth knowledge of computer hardware, software, and networks.&lt;/li&gt;
&lt;li&gt;Ability to determine IT needs and train end-users.&lt;/li&gt;
&lt;li&gt;Proficiency in IT helpdesk software, such as Jira Service Manager, Zendesk or ServiceNow.&lt;/li&gt;
&lt;li&gt;Experience in documenting processes and monitoring performance metrics.&lt;/li&gt;
&lt;li&gt;Ability to keep up with technical innovation and trends in IT support.&lt;/li&gt;
&lt;li&gt;Experience with audiovisual equipment and technologies, including video conferencing systems, digital signage, and multimedia content creation tools.&lt;/li&gt;
&lt;li&gt;Lead with positive energy, empathy, and customer first mindset.&lt;/li&gt;
&lt;li&gt;Self-motivated with a proactive approach to problem-solving.&lt;/li&gt;
&lt;li&gt;Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.&lt;/li&gt;
&lt;li&gt;Certifications such as CompTIA A+, N+, Security+, Google, and Microsoft&amp;nbsp; are highly desirable.&lt;/li&gt;
&lt;li&gt;Must have completed all core Dialpad product certifications within the first 100 days of tenure.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

IT Support Specialist

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;If you enjoy tackling complex technological challenges, then our corporate IT team under our Business Technology group may be the team for you! We provide creative solutions to help our employees be productive and secure from anywhere. We help deliver industry-leading IT services to enable and delight our users. This position reports to our Director of IT.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As an IT Support Specialist, you will be a client-centric IT professional responsible for overseeing and managing the organization&#39;s IT systems and audio visual (AV) infrastructure for in-office, remote and global Dialpad employees. You will play a pivotal role ensuring optimal use of our hardware and software technologies, enhancing system performance, analyzing and troubleshooting technical issues, and providing assistance to our end-users.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;To ensure success as an IT Support Specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. This position requires a strong technical background, excellent problem-solving skills, a customer service mindset, with effective communications. The position requires the successful candidate to be in the Austin office 5 days a week.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Provide timely resolution and support to end-users with best-in-class SLAs and less than 2% callbacks.&lt;/li&gt;
&lt;li&gt;Be focused on improving operational efficiency on all levels and at all locations.&lt;/li&gt;
&lt;li&gt;Onboarding and training end-users on hardware functionality and software programs.&lt;/li&gt;
&lt;li&gt;Understand and examine IT requirements and provide efficient technical support.&lt;/li&gt;
&lt;li&gt;Assist with information security, physical security controls, and device security protocols.&lt;/li&gt;
&lt;li&gt;Ensure proper hygiene of system accounts and licenses.&lt;/li&gt;
&lt;li&gt;Responsible for tracking, managing, and supporting IT assets.&lt;/li&gt;
&lt;li&gt;Responsible for access management of critical end user systems.&lt;/li&gt;
&lt;li&gt;Research, install and configure new equipment and software.&lt;/li&gt;
&lt;li&gt;Managing inventory of equipment, consumables and other supplies.&lt;/li&gt;
&lt;li&gt;Support and implementation of AV equipment, conference rooms, and meetings.&lt;/li&gt;
&lt;li&gt;Troubleshoot and resolve IT issues via phone, web, and in-person channels.&lt;/li&gt;
&lt;li&gt;Must have experience working with and managing MacOS, and Windows devices.&lt;/li&gt;
&lt;li&gt;Must have experience managing endpoint solutions as Antivirus, Patch management tools etc.&lt;/li&gt;
&lt;li&gt;Must have experience in supporting system and IT audits&lt;/li&gt;
&lt;li&gt;Timely onboard and off-board employees and contractors.&lt;/li&gt;
&lt;li&gt;This is an in-office role with some hybrid flexibility when approved.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You&lt;strong&gt; &lt;/strong&gt;thrive on working in a high-growth, fast-paced environment, and are motivated to delight customers and build a large and important enterprise cloud company. You will bring:&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A bachelor&#39;s degree in computer science, information technology, or similar.&lt;/li&gt;
&lt;li&gt;3-5 years of experience as an IT Support Specialist supporting Mac and Windows operating systems.&lt;/li&gt;
&lt;li&gt;Exceptional ability to provide technical support and resolve queries.&lt;/li&gt;
&lt;li&gt;In-depth knowledge of computer hardware, software, and networks.&lt;/li&gt;
&lt;li&gt;Ability to determine IT needs and train end-users.&lt;/li&gt;
&lt;li&gt;Proficiency in IT helpdesk software, such as Jira Service Manager and Zendesk.&lt;/li&gt;
&lt;li&gt;Experience in documenting processes and monitoring performance metrics.&lt;/li&gt;
&lt;li&gt;Ability to keep up with technical innovation and trends in IT support.&lt;/li&gt;
&lt;li&gt;Experience with audiovisual equipment and technologies, including video conferencing systems, digital signage, and multimedia content creation tools.&lt;/li&gt;
&lt;li&gt;Lead with positive energy, empathy, and customer first mindset.&lt;/li&gt;
&lt;li&gt;Self-motivated with a proactive approach to problem-solving.&lt;/li&gt;
&lt;li&gt;Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.&lt;/li&gt;
&lt;li&gt;Certifications such as CompTIA A+, N+, Security+, Google, and Microsoft&amp;nbsp; are highly desirable.&lt;/li&gt;
&lt;li&gt;Must have completed all core Dialpad product certifications within the first 100 days of tenure.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

IT & Operations

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The &lt;strong&gt;Director of Paid Acquisition &lt;/strong&gt;will lead Dialpad’s paid media strategy, focusing on acquiring new customers, and achieving growth and efficiency targets through various paid channels. This role requires a strategic thinker with hands-on experience in managing large-scale paid campaigns and a deep understanding of performance marketing, analytics, and various ad platforms.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and execute comprehensive global paid acquisition strategies across a variety digital and offline channels including SEM, Social, Display, Online video, CTV and Audio.&lt;/li&gt;
&lt;li&gt;Run and scale Affiliate and CPL programs, and management of Review sites.&lt;/li&gt;
&lt;li&gt;Collaborate with internal teams to manage digital ABM programs.&lt;/li&gt;
&lt;li&gt;Work with outside partners/agencies and internal teams to meet new business customer acquisition, pipeline and revenue goals.&lt;/li&gt;
&lt;li&gt;Forecast and set clear objectives and KPIs for each campaign and channel, aligning them with overall business goals.&lt;/li&gt;
&lt;li&gt;Manage budgets, ensuring efficient allocation of spend to maximize ROAS.&lt;/li&gt;
&lt;li&gt;Oversee the planning, execution, and optimization of paid acquisition campaigns in North America, EMEA and APAC.&lt;/li&gt;
&lt;li&gt;Monitor, analyze and report on campaign performance metrics.&lt;/li&gt;
&lt;li&gt;Lead and mentor a team of performance marketers to achieve business goals.&lt;/li&gt;
&lt;li&gt;Work closely with cross-functional teams including Marketing Operations, Product Marketing/Content, Creative to test messaging and help build the Dialpad brand.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Minimum 8 years of experience in performance marketing or paid acquisition roles, with a proven track record of managing large-scale campaigns.&lt;/li&gt;
&lt;li&gt;3+ years of experience in a leadership or managerial role.&lt;/li&gt;
&lt;li&gt;Extensive hands-on experience with major ad platforms (e.g., Google Ads, Facebook Ads, LinkedIn Ads) and analytics tools (e.g., Google Analytics, Tableau).&lt;/li&gt;
&lt;li&gt;Experience in managing and scaling Affiliates and CPL programs along with management of review sites.&lt;/li&gt;
&lt;li&gt;Hands-on experience in managing ABM programs and platforms such as 6Sense, Demandbase.&lt;/li&gt;
&lt;li&gt;Budget management experience of &amp;gt;$20M.&lt;/li&gt;
&lt;li&gt;Strong analytical skills with the ability to interpret complex data and make data-driven decisions.&lt;/li&gt;
&lt;li&gt;Excellent communication and presentation skills.&lt;/li&gt;
&lt;li&gt;Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;California&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;California Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$159,500&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$197,167 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

450 - Demand Generation

Director of Paid Acquisition 

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s CMO is looking for a Director of Product Marketing to tell our story to the market in the most compelling way possible. This role will build the product marketing function at Dialpad serving product, marketing, and sales with insights, materials, and positioning that crush the competition, inspire customers, and win deals.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Product Marketing Director will be responsible for:&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Working directly with the CMO to refine the value proposition for Dialpad and bringing that simplified positioning to all external communications.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Listening to sales leaders, AEs, and SEs to develop the highest quality materials that inspire prospects, accelerate the sales cycle, and closes deals.&lt;/li&gt;
&lt;li&gt;Developing buyer personas to help marketing better target our ICP.&lt;/li&gt;
&lt;li&gt;Researching the market to understand the competitive environment and creating messaging that clearly differentiates Dialpad.&lt;/li&gt;
&lt;li&gt;Working with PR and AR for product launches, analyst briefings, with visionary messaging that shows Dialpad’s innovative future.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience developing the core value proposition of a B2B company.&lt;/li&gt;
&lt;li&gt;Experience leading a Product Marketing team while being open to get your hands dirty.&lt;/li&gt;
&lt;li&gt;Strong analytical skills and ability to translate insights into actionable strategies.&lt;/li&gt;
&lt;li&gt;Experience in Contact Center industry or Ai-focused company a plus.&lt;/li&gt;
&lt;li&gt;Excellent written and oral communication.&lt;/li&gt;
&lt;li&gt;Ability to collaborate and lead cross-functional teams.&lt;/li&gt;
&lt;li&gt;5+ Years of experience in Product Marketing.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;California&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;California Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$182,700&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$225,767 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

410 - Marketing

Product Marketing Director

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad is searching for a Senior Manager, SEO in our marketing organization. This person will be responsible for developing and executing strategies and tactics to grow organic traffic, demand, and pipeline. This includes conducting keyword research, championing SEO best practices for web content, forecasting quarterly targets, and monitoring KPIs and attainment to goals. You will also manage a team of Outreach Specialists, and collaborate with other marketing teams, content writers, web developers, and external partners to ensure Dialpad is following SEO best practices.&lt;/p&gt;
&lt;p&gt;The ideal candidate is passionate about SEO, has a growth mindset, excellent interpersonal skills, can manage multiple projects and internal stakeholders, and understands the strategic big picture to bring the right tactics together.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop and implement a comprehensive SEO strategy to drive inbound pipeline growth and Dialpad’s business goals.&lt;/li&gt;
&lt;li&gt;Conduct in-depth keyword research, optimize metadata, analyze competitors, and perform technical and on-page audits to identify areas for improvement.&lt;/li&gt;
&lt;li&gt;Lead and mentor a team of Outreach specialists, fostering a culture of innovation and excellence.&lt;/li&gt;
&lt;li&gt;Manage SEO content production in collaboration with content team, including providing recommendations for new content opportunities and optimizations of existing content, that align with SEO goals.&lt;/li&gt;
&lt;li&gt;Oversee and implement technical SEO initiatives, including site speed optimization, mobile-first indexing, and structured data implementation, in partnership with engineering team.&lt;/li&gt;
&lt;li&gt;Manage relationships with external SEO partners and vendors.&lt;/li&gt;
&lt;li&gt;Report on KPIs and SEO impact to senior leadership and cross-functional partners.&lt;/li&gt;
&lt;li&gt;Partner with stakeholders to develop and champion best practices for SEO, workflows, and governance.&lt;/li&gt;
&lt;li&gt;Stay up-to-date on industry trends and algorithm updates, adjusting strategies and tactics accordingly.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;
&lt;ul&gt;
&lt;li&gt;5+ years of experience in SEO, with proven track record of driving organic traffic growth and performance.&lt;/li&gt;
&lt;li&gt;Strong analytical skills and ability to translate insights into actionable strategies.&lt;/li&gt;
&lt;li&gt;Deep understanding of technical SEO, on-page optimization, and content strategy.&lt;/li&gt;
&lt;li&gt;Proficiency in SEO tools (e.g., SEMrush, Ahrefs, Google Search Console).&lt;/li&gt;
&lt;li&gt;Excellent communication and presentation skills.&lt;/li&gt;
&lt;li&gt;Experience managing and developing teams.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Bonus points if you have&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience in Contact Center industry or Ai-focused company.&lt;/li&gt;
&lt;li&gt;Experience with Contentful CMS.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Senior Manager, Global SEO

Marketing

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Talent Acquisition at Dialpad creates a delightful talent experience by seamlessly blending innovation, inclusion, and collaboration through our AI-driven efficiency. We set new standards with the world’s first customer intelligence platform.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You are a passionate, adaptable and driven Senior Talent Acquisition Partner excited about an AI driven, $200M+/year ARR SaaS business growing at over 30%/year. We have an exceptional board and executive team from Google, Salesforce, Cisco and SAP.&lt;/p&gt;
&lt;p&gt;You’ll identify, vet, and hire exceptional GTM and G&amp;amp;A talent by attracting proven performers, developing and fostering strong partnerships with hiring managers, and empowering Dialpad to hire the best talent. You’ll drive a consistent process that delivers exceptional results.&lt;/p&gt;
&lt;p&gt;This hybrid position reports to the Sr. Manager, Global Talent Acquisition and will work onsite three times per week out of our downtown Austin, TX office. Remote candidates not be considered.&lt;/p&gt;
&lt;div class=&quot;page&quot;&gt;
&lt;div class=&quot;section&quot;&gt;
&lt;div class=&quot;layoutArea&quot;&gt;
&lt;div class=&quot;column&quot;&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Manage full-cycle recruiting process ensuring a seamless, uniform, and incredibly positive candidate experience for North America&lt;/li&gt;
&lt;li&gt;Become a strong talent advisor by developing deep relationships with candidates, hiring managers, teams and global stakeholders&lt;/li&gt;
&lt;li&gt;Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams&lt;/li&gt;
&lt;li&gt;Champion an exceptional candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connection during the recruitment journey&lt;/li&gt;
&lt;li&gt;Source, screen, and assess talent that leads to offers, negotiation, and closing&lt;/li&gt;
&lt;li&gt;Partner closely with management and other global Sr. Talent Acquisition Partners to&amp;nbsp;attract talent that supports global lines of business&lt;/li&gt;
&lt;li&gt;Accelerate candidate engagement and improve candidate experience throughout the&amp;nbsp;entire hiring process with consistent high-touch communication&lt;/li&gt;
&lt;li&gt;Identify innovative and creative sourcing techniques that yield strong results&lt;/li&gt;
&lt;li&gt;Drive local events and programs that improve candidate engagement, local candidate and employee referral quality.&lt;/li&gt;
&lt;/ul&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;div class=&quot;page&quot;&gt;
&lt;div class=&quot;section&quot;&gt;
&lt;div class=&quot;layoutArea&quot;&gt;&amp;nbsp;&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;p&gt;&lt;strong&gt;Skills you will bring&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;BA/BS degree or equivalent practical experience&lt;/li&gt;
&lt;li&gt;8+ years of recruiting experience in the areas of Sales, Marketing, Customer Experience and G&amp;amp;A for a high growth technology company&lt;/li&gt;
&lt;li&gt;Experience recruiting for different regions such as North America and APAC&lt;/li&gt;
&lt;li&gt;Previous experience working in a SaaS company&lt;/li&gt;
&lt;li&gt;Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle.&lt;/li&gt;
&lt;li&gt;Excellent verbal and written communication skills with an emphasis on tact and diplomacy.&lt;/li&gt;
&lt;li&gt;Strong work ethic, integrity, and personal accountability.&lt;/li&gt;
&lt;li&gt;Experience negotiating and closing complex compensation packages.&lt;/li&gt;
&lt;li&gt;Experience working with Greenhouse is a plus&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

635 - Talent Acquisition 

Austin, TX

Sr. Talent Acquisition Partner

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad&#39;s Total Rewards Analyst will own our compensation programs&#39; design, analysis, and administration to ensure market competitiveness, internal equity, and alignment with business goals. In this role, you’ll combine data analysis, compensation &amp;amp; benefits strategy, and collaborative insights to design competitive pay structures, analyze compensation trends, and drive compensation-related decisions that impact the organization&#39;s growth.&lt;/p&gt;
&lt;p&gt;Dialpad’s Compensation and Reporting team plays an essential role in supporting employee engagement, ensuring fair compensation &amp;amp; benefits practices, and enabling the company to attract and retain top talent. This team collaborates closely with HR Business Partners, Talent Acquisition, and Finance to constantly improve compensation frameworks and decision-making processes.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Total Rewards Analyst, you’ll own the development and maintenance of Dialpad’s compensation structure. You’ll work closely with the HR team and Finance department to align compensation strategies with business objectives and financial planning. You’ll also help create quarterly reports and dashboards that provide insights on compensation-related analytics. In addition, you’ll help bring analytical rigor to compensation reviews, ensuring the company remains competitive within the industry.&lt;/p&gt;
&lt;p&gt;You will also provide competitive and financial analysis.&lt;/p&gt;
&lt;p&gt;This position reports to our Senior Manager, Compensation &amp;amp; People Analytics, and has the opportunity to be based in our Vancouver office on a hybrid basis.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Own the development, execution, and analysis of global compensation structures, including salary, bonus, and equity components.&lt;/li&gt;
&lt;li&gt;Lead the annual compensation cycle utilizing tools such as PAVE. Make recommendations for compensation adjustments based on market trends, internal equity, and performance reviews.&lt;/li&gt;
&lt;li&gt;Partner with HRBPs, Dialpad managers, and Talent Acquisition to benchmark roles. Maintaining an accurate and compliant job architecture that supports career pathing.&lt;/li&gt;
&lt;li&gt;Research market data and trends to ensure proper benchmarking of our compensation and benefits packages against industry standards and ensure we stay competitive. Ensure survey participation through annual submissions (E.g. Radford / Comptryx).&lt;/li&gt;
&lt;li&gt;Provide analytic support for benefits design globally, including US, Canada, and other countries.&lt;/li&gt;
&lt;li&gt;Evaluate and recommend changes to increase the effectiveness and competitive positioning of Dialpad&#39;s Benefits practices.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree in Business, Finance, Human Resources, or a related field, or equivalent practical experience.&lt;/li&gt;
&lt;li&gt;3-5 years of experience in compensation and benefits analysis, data analytics, HRIS, or finance.&lt;/li&gt;
&lt;li&gt;Experience in analyzing and interpreting compensation data, with a strong understanding of compensation structures and frameworks.&lt;/li&gt;
&lt;li&gt;Expertise in Excel, HRIS platforms, data visualization tools, and compensation software systems e.g. Pave, Radford, or similar.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$91,700&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$113,300 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

630 - People Ops

Total Rewards Analyst

People Experience & Talent Acquisition

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for an experienced Product Manager to join our team and help build the future of business communications, in collaboration with our global network of carrier partners. The right person will not only have an entrepreneurial, forward-looking mindset, but also act as a bridge between our external carrier partners and our internal product, design, marketing and engineering teams. Take ownership to deliver the best-in-class voice and messaging capabilities to our customers. Ideally, you&#39;ve been a PM for a SaaS product that has significant integrations with third-party service providers, and are comfortable operating in an agile environment. If you&#39;re creative, goal-driven and hands-on, and you like working with a smart, talented, truly awesome team, we&#39;d love to hear from you!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Know your customer – Research, analyze data, and talk to your customer. Be the biggest advocate for your user’s needs.&lt;/li&gt;
&lt;li&gt;Lead the charge – organize, align and provide clarity across multiple teams to deliver business value&lt;/li&gt;
&lt;li&gt;Drive a strategic vision – become an expert in your area in order to create a compelling strategy for success&lt;/li&gt;
&lt;li&gt;Manage complexity – Manage requirements documentation and maintain the details of multiple complex projects without losing focus of the big picture.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;5+ years experience in product management, preferably in a SAAS company, with experience managing partner relationships and owning releases through planning, execution, and go-to-market.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Experience with VoIP services strongly preferred&lt;/li&gt;
&lt;li&gt;Strong communication &amp;amp; presentation skills&lt;/li&gt;
&lt;li&gt;Excellent organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends&lt;/li&gt;
&lt;li&gt;Nimble and flexible with regards to changing priorities &amp;amp; business needs. Startup experience is a plus&lt;/li&gt;
&lt;li&gt;BS/BA in Engineering or similar field is a plus&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 14pt;&quot;&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

240 - Product Management

Product Manager Telephony Team

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for an experienced Product Manager to join our team and help build the future of business communications, in collaboration with our global network of carrier partners. The right person will not only have an entrepreneurial, forward-looking mindset, but also act as a bridge between our external carrier partners and our internal product, design, marketing and engineering teams. Take ownership to deliver the best-in-class voice and messaging capabilities to our customers. Ideally, you&#39;ve been a PM for a SaaS product that has significant integrations with third-party service providers, and are comfortable operating in an agile environment. If you&#39;re creative, goal-driven and hands-on, and you like working with a smart, talented, truly awesome team, we&#39;d love to hear from you!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Know your customer – Research, analyze data, and talk to your customer. Be the biggest advocate for your user’s needs.&lt;/li&gt;
&lt;li&gt;Lead the charge – organize, align and provide clarity across multiple teams to deliver business value.&lt;/li&gt;
&lt;li&gt;Drive a strategic vision – become an expert in your area in order to create a compelling strategy for success.&lt;/li&gt;
&lt;li&gt;Manage complexity – Manage requirements documentation and maintain the details of multiple complex projects without losing focus of the big picture.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;5+ years experience in product management, preferably in a SAAS company, with experience managing partner relationships and owning releases through planning, execution, and go-to-market.&lt;/li&gt;
&lt;li&gt;Experience with VoIP services strongly preferred.&lt;/li&gt;
&lt;li&gt;Strong communication &amp;amp; presentation skills.&lt;/li&gt;
&lt;li&gt;Excellent organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends.&lt;/li&gt;
&lt;li&gt;Nimble and flexible with regards to changing priorities &amp;amp; business needs. Startup experience is a plus.&lt;/li&gt;
&lt;li&gt;BS/BA in Engineering or similar field is a plus.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 14pt;&quot;&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Developer Platform team plays an essential role empowering business partners &amp;amp; 3rd party developers to build custom integrations within the Dialpad ecosystem. This team collaborates closely with all internal product development teams, Dialpad customers, and strategic partners to develop &amp;amp; consistently improve the developer ecosystem including APIs &amp;amp; services, automations, real time data flows, embedded applications, integrations, tooling, documentation and SDKs.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Senior Developer Relations Engineer on the Developer Platform team, you’ll primarily support stakeholders actively building integrations &amp;amp; facilitate and manage all usage of the Dialpad developer platform.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;You’ll work closely with engineering teammates &amp;amp; product leaders to gain a strong understanding of the Dialpad Ecosystem, especially our wide range of platform APIs, services &amp;amp; integrations. Using this knowledge you will support external partners, ISVs and Dialpad customers in building customized solutions &amp;amp; integrations with the Dialpad platform. This will include mutual problem solving, troubleshooting &amp;amp; technical solutioning e.g. answering questions from developers such as “How can I automatically send an SMS to our sales team every time one of my customers enquires about our products?”.&lt;/p&gt;
&lt;p&gt;Given the technical nature of this role, some coding skills are required; you should be comfortable writing &amp;amp; sharing code snippets making use of APIs.&lt;/p&gt;
&lt;p&gt;This position reports to our Senior Product Manager and has the opportunity to be based in our San Ramon or Vancouver Office.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Support Dialpad customers &amp;amp; business partners in developing bespoke solutions using the Dialpad platform.&lt;/li&gt;
&lt;li&gt;Establish efficient communication channels with core partners &amp;amp; developers.&lt;/li&gt;
&lt;li&gt;Provide technical solutions including code samples, architecture diagrams &amp;amp; step-by-step guidelines solving for unique customer requirements.&lt;/li&gt;
&lt;li&gt;Troubleshoot &amp;amp; resolve problems for new &amp;amp; existing stakeholders.&lt;/li&gt;
&lt;li&gt;Write compelling &amp;amp; simple to understand technical documentation &amp;amp; guides / tutorials.&lt;/li&gt;
&lt;li&gt;Manage onboarding &amp;amp; quality control of new ISVs &amp;amp; developers.&lt;/li&gt;
&lt;li&gt;Assist internal Dialpad stakeholders with developer platform usage.&lt;/li&gt;
&lt;li&gt;Broadcast periodic updates &amp;amp; improvements to platform developers.&lt;/li&gt;
&lt;li&gt;Effectively organize &amp;amp; track key partner initiatives.&lt;/li&gt;
&lt;li&gt;Resolve &amp;amp; respond to customer reported defects related to platform usage.&lt;/li&gt;
&lt;li&gt;Act as a point of contact for key partners, attending meetings &amp;amp; calls as required.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Ideally at least 5 years professional experience in a similar role&lt;/li&gt;
&lt;li&gt;Basic skills with at least one modern programming language (bonus for Python or JS)&lt;/li&gt;
&lt;li&gt;Collaborative &amp;amp; team player but also able to work independently &amp;amp; autonomously&lt;/li&gt;
&lt;li&gt;Excellent technical communication skills&lt;/li&gt;
&lt;li&gt;Experience with APIs, SDKs &amp;amp; integrations&lt;/li&gt;
&lt;li&gt;Strong technical writing skills&lt;/li&gt;
&lt;li&gt;Technical support experience&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$130,263&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$160,913 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Denver, US

Senior Developer Relations Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About this role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for an experienced Senior Product Designer who will play a critical role in building and maturing our Design System,&amp;nbsp;&lt;a href=&quot;https://dialtone.dialpad.com/&quot;&gt;Dialtone&lt;/a&gt;. This is a highly collaborative and multi-disciplinary role for an experienced systems-minded designer who can navigate the nuances between design and front-end development concerns.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;** All applications must have a portfolio demonstrating Design Systems experience attached or URL provided **&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You will be instrumental in the design and continuous enhancement of Dialtone’s design language, components, patterns, and documentation — collaborating closely with the team to foster a culture of ownership and pride. You&#39;re at home building system components in Figma complemented by a practical knowledge of HTML/CSS to support front-end design integration. Your front-end design experience might be characterized as &quot;front of the frontend&quot;&lt;/li&gt;
&lt;li&gt;As a systems-minded designer, you will play a core role in shaping Dialtone’s evolution, balancing the needs of core users (designers and engineers) with product end users.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You will develop and produce resources, tools, and documentation to support the Dialpad team, optimizing practices to elevate quality and efficiency as well as prioritizing design integrity.&lt;/li&gt;
&lt;li&gt;You will contribute to Dialtone’s roadmap, assisting with feature prioritization, scope, and task execution. You will enhance cross-functional collaboration and help promote design system adoption.&lt;/li&gt;
&lt;li&gt;You will expand Dialtone’s footprint to expand beyond Figma libraries and web components to mobile, tablet, and other hardware platforms.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Knowledge, Skills, and Abilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent communication (verbal and written) and presentation skills&lt;/li&gt;
&lt;li&gt;Ability to promote design system adoption with internal team partners&lt;/li&gt;
&lt;li&gt;Ability to make critical, prioritized decisions that drive the design system’s impact across the organization&lt;/li&gt;
&lt;li&gt;Exceptional visual design skills and high-attention to detail&lt;/li&gt;
&lt;li&gt;Expert in creating, maintaining, and improving Figma libraries for components, libraries, and variables.&lt;/li&gt;
&lt;li&gt;Experience with Tokens Studio or Figma Variables to manage a design language&lt;/li&gt;
&lt;li&gt;Documented experience authoring comprehensive design system documentation, showcasing success in enhancing your team’s understanding and adoption&lt;/li&gt;
&lt;li&gt;Documented experience working with HTML, CSS, and UI-oriented JavaScript&lt;/li&gt;
&lt;li&gt;Documented experience building inclusive, WCAG-compliant experiences&lt;/li&gt;
&lt;li&gt;Familiarity with Git to manage source code, workflows, and reviewing pull requests&lt;/li&gt;
&lt;li&gt;Familiarity with front-end frameworks (e.g. Vue, React) and component development tools (e.g. Storybook).&lt;/li&gt;
&lt;li&gt;Ability to think through the impacts of your design before heavily investing your time&lt;/li&gt;
&lt;li&gt;Ability to act as a Product Manager when needed to drive efforts forward&lt;/li&gt;
&lt;li&gt;Ability to work in a fast-paced, ambiguous work environment&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Minimum Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;BS/BA degree or equivalent years of experience&lt;/li&gt;
&lt;li&gt;A portfolio showcasing design system work and strong visual design skills&lt;/li&gt;
&lt;li&gt;5+ years of product design&amp;nbsp; experience&lt;/li&gt;
&lt;li&gt;2+ years of design system experience&lt;/li&gt;
&lt;li&gt;3+ years Figma experience, with a focus on developing and managing design systems&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Preferred Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience with real-time communication applications&lt;/li&gt;
&lt;li&gt;Experience working with desktop, mobile, and tablet applications&lt;/li&gt;
&lt;li&gt;Demonstrated experience working with Ai in product design&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$104,000&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$128,667 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

220 - Design

Senior Product Designer, Design Systems

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About this role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for an experienced Senior Product Designer who will play a critical role in building and maturing our Design System,&amp;nbsp;&lt;a href=&quot;https://dialtone.dialpad.com/&quot;&gt;Dialtone&lt;/a&gt;. This is a highly collaborative and multi-disciplinary role for an experienced systems-minded designer who can navigate the nuances between design and front-end development concerns.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;** All applications must have a portfolio demonstrating Design Systems experience attached or URL provided **&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You will be instrumental in the design and continuous enhancement of Dialtone’s design language, components, patterns, and documentation — collaborating closely with the team to foster a culture of ownership and pride. You&#39;re at home building system components in Figma complemented by a practical knowledge of HTML/CSS to support front-end design integration. Your front-end design experience might be characterized as &quot;front of the front-end&quot;&lt;/li&gt;
&lt;li&gt;As a systems-minded designer, you will play a core role in shaping Dialtone’s evolution, balancing the needs of core users (designers and engineers) with product end users.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You will develop and produce resources, tools, and documentation to support the Dialpad team, optimizing practices to elevate quality and efficiency as well as prioritizing design integrity.&lt;/li&gt;
&lt;li&gt;You will contribute to Dialtone’s roadmap, assisting with feature prioritization, scope, and task execution. You will enhance cross-functional collaboration and help promote design system adoption.&lt;/li&gt;
&lt;li&gt;You will expand Dialtone’s footprint to expand beyond Figma libraries and web components to mobile, tablet, and other hardware platforms.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Knowledge, Skills, and Abilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent communication (verbal and written) and presentation skills&lt;/li&gt;
&lt;li&gt;Ability to promote design system adoption with internal team partners&lt;/li&gt;
&lt;li&gt;Ability to make critical, prioritized decisions that drive the design system’s impact across the organization&lt;/li&gt;
&lt;li&gt;Exceptional visual design skills and high-attention to detail&lt;/li&gt;
&lt;li&gt;Expert in creating, maintaining, and improving Figma libraries for components, libraries, and variables.&lt;/li&gt;
&lt;li&gt;Experience with Tokens Studio or Figma Variables to manage a design language&lt;/li&gt;
&lt;li&gt;Documented experience authoring comprehensive design system documentation, showcasing success in enhancing your team’s understanding and adoption&lt;/li&gt;
&lt;li&gt;Documented experience working with HTML, CSS, and UI-oriented JavaScript&lt;/li&gt;
&lt;li&gt;Documented experience building inclusive, WCAG-compliant experiences&lt;/li&gt;
&lt;li&gt;Familiarity with Git to manage source code, workflows, and reviewing pull requests&lt;/li&gt;
&lt;li&gt;Familiarity with front-end frameworks (e.g. Vue, React) and component development tools (e.g. Storybook).&lt;/li&gt;
&lt;li&gt;Ability to think through the impacts of your design before heavily investing your time&lt;/li&gt;
&lt;li&gt;Ability to act as a Product Manager when needed to drive efforts forward&lt;/li&gt;
&lt;li&gt;Ability to work in a fast-paced, ambiguous work environment&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Minimum Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;BS/BA degree or equivalent years of experience&lt;/li&gt;
&lt;li&gt;A portfolio showcasing design system work and strong visual design skills&lt;/li&gt;
&lt;li&gt;5+ years of product design&amp;nbsp; experience&lt;/li&gt;
&lt;li&gt;2+ years of design system experience&lt;/li&gt;
&lt;li&gt;3+ years Figma experience, with a focus on developing and managing design systems&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Preferred Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience with real-time communication applications&lt;/li&gt;
&lt;li&gt;Experience working with desktop, mobile, and tablet applications&lt;/li&gt;
&lt;li&gt;Demonstrated experience working with Ai in product design&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The Product Design at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;About this role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for an experienced Senior Product Designer who will play a critical role in building and maturing our Design System,&amp;nbsp;&lt;a href=&quot;https://dialtone.dialpad.com/&quot;&gt;Dialtone&lt;/a&gt;. This is a highly collaborative and multi-disciplinary role for an experienced systems-minded designer who can navigate the nuances between design and front-end development concerns.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;** All applications must have a portfolio demonstrating Design Systems experience attached or URL provided **&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You will be instrumental in the design and continuous enhancement of Dialtone’s design language, components, patterns, and documentation — collaborating closely with the team to foster a culture of ownership and pride. You&#39;re at home building system components in Figma complemented by a practical knowledge of HTML/CSS to support front-end design integration. Your front-end design experience might be characterized as &quot;front of the frontend&quot;.&lt;/li&gt;
&lt;li&gt;As a systems-minded designer, you will play a core role in shaping Dialtone’s evolution, balancing the needs of core users (designers and engineers) with product end users.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You will develop and produce resources, tools, and documentation to support the Dialpad team, optimizing practices to elevate quality and efficiency as well as prioritizing design integrity.&lt;/li&gt;
&lt;li&gt;You will contribute to Dialtone’s roadmap, assisting with feature prioritization, scope, and task execution. You will enhance cross-functional collaboration and help promote design system adoption.&lt;/li&gt;
&lt;li&gt;You will expand Dialtone’s footprint to expand beyond Figma libraries and web components to mobile, tablet, and other hardware platforms.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Knowledge, Skills, and Abilities:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Excellent communication (verbal and written) and presentation skills&lt;/li&gt;
&lt;li&gt;Ability to promote design system adoption with internal team partners&lt;/li&gt;
&lt;li&gt;Ability to make critical, prioritized decisions that drive the design system’s impact across the organization&lt;/li&gt;
&lt;li&gt;Exceptional visual design skills and high-attention to detail&lt;/li&gt;
&lt;li&gt;Expert in creating, maintaining, and improving Figma libraries for components, libraries, and variables.&lt;/li&gt;
&lt;li&gt;Experience with Tokens Studio or Figma Variables to manage a design language&lt;/li&gt;
&lt;li&gt;Documented experience authoring comprehensive design system documentation, showcasing success in enhancing your team’s understanding and adoption&lt;/li&gt;
&lt;li&gt;Documented experience working with HTML, CSS, and UI-oriented JavaScript&lt;/li&gt;
&lt;li&gt;Documented experience building inclusive, WCAG-compliant experiences&lt;/li&gt;
&lt;li&gt;Familiarity with Git to manage source code, workflows, and reviewing pull requests&lt;/li&gt;
&lt;li&gt;Familiarity with front-end frameworks (e.g. Vue, React) and component development tools (e.g. Storybook).&lt;/li&gt;
&lt;li&gt;Ability to think through the impacts of your design before heavily investing your time&lt;/li&gt;
&lt;li&gt;Ability to act as a Product Manager when needed to drive efforts forward&lt;/li&gt;
&lt;li&gt;Ability to work in a fast-paced, ambiguous work environment&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Minimum Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;BS/BA degree or equivalent years of experience&lt;/li&gt;
&lt;li&gt;A portfolio showcasing design system work and strong visual design skills&lt;/li&gt;
&lt;li&gt;5+ years of product design&amp;nbsp; experience&lt;/li&gt;
&lt;li&gt;2+ years of design system experience&lt;/li&gt;
&lt;li&gt;3+ years Figma experience, with a focus on developing and managing design systems&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Preferred Qualifications:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Experience with real-time communication applications&lt;/li&gt;
&lt;li&gt;Experience working with desktop, mobile, and tablet applications&lt;/li&gt;
&lt;li&gt;Demonstrated experience working with Ai in product design&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Pennsylvania, US

Philadelphia, US

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;h3&gt;&lt;strong&gt;About the Team&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;Dialpad’s Analytics Product Manager &amp;nbsp;will be responsible for the real time analytics of the Dialpad solution, with a special focus on the AI Contact Center and AI Sales products to drive the roadmap and own this area of the product..&amp;nbsp; In this role, you’ll combine customer interactions, requirement gathering, interaction with Design, and with Engineering in order to build the product and drive its adoption.&lt;/p&gt;
&lt;p&gt;Dialpad’s Product Management team plays an essential role in building the products of tomorrow, that are 100% cloud, and infused with AI, in order to differentiate ourselves in the UCaaS and CCaaS industry.&amp;nbsp; This team collaborates closely with Customers, Sales, Design, Engineering and Product Marketing to constantly improve the Dialpad products. We are looking to differentiate Dilpad via innovation in AI in everything we do. Analytics being the glue of so many features play a critical role in the execution of the roadmap across multiple products.&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;Your Role&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;As a Product Manager of Analytics , you’ll own multiple aspects of the Analytics product for UCaaS and CCaaS, this will include but not be limited to real time dashboards, alerts for different personas in the UCaaS and CCaaS product portfolio, like Coaches, Supervisors, Agents, etc . You’ll work closely with the sales organization and customers to flush out the requirements, with Designers to define the UX of the product, with Engineering to write the requirements and build the product, and with Product Marketing to launch the product and define the Go to Market strategy.&amp;nbsp; You’ll also help create the short and long term roadmap for the product. In addition, you’ll help bring other products to market, as each feature and product has an impact on Analytics, you will work closely with the entire portfolio and support their respective needs to bring to market their own products. AI is also a very important part of what Dialpad offers, and you will review how AI can be infused inside the Analytics product in order to define the next generation of analytics.&lt;/p&gt;
&lt;p&gt;This position reports to our Senior Director of Product Management &amp;nbsp;and has the opportunity to be based in the US.&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;What You’ll Do&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Develop expertise in the Dialpad Analytics Platform&lt;/li&gt;
&lt;li&gt;Establish strong working relationships with key counterparts in Engineering, Design, Partnerships, and Sales.&lt;/li&gt;
&lt;li&gt;Learn &amp;amp; apply existing team processes on developing product specifications, iterating with design and technical leadership, and managing development, testing &amp;amp; delivery&lt;/li&gt;
&lt;li&gt;Become the primary point of contact for internal queries relating to our Analytics.&lt;/li&gt;
&lt;li&gt;Be able to identify product &amp;amp; technical issues, and actively develop and track solutions.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Be able to identify gaps in metrics, reports and dashboards that are being created for customers, and articulate a plan to address them (UCaaS &amp;amp; CCaaS).&lt;/li&gt;
&lt;li&gt;Deliver increasingly complex features and improvements, leading short-term planning and resource management to execute on our roadmap&lt;/li&gt;
&lt;li&gt;Measure and analyze qualitative and quantitative data, including product KPIs, feature adoption, customer needs and business opportunities, to inform and support product decisions and guide prioritization&lt;/li&gt;
&lt;li&gt;Manage new features and regular release through the full project lifecycle, including communication of regular updates to cross-functional teams, and ongoing support after launch&lt;/li&gt;
&lt;li&gt;Lead quarterly planning efforts for the Analytics team, specifically focusing on real time aspects (alerts, dashboards, etc).&lt;/li&gt;
&lt;li&gt;Own long-term product strategy for the Analytics platform, including both enhancing the platform’s capabilities, and adding relevant metrics, reports and dashboards as necessary.&amp;nbsp;&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Skills You’ll Bring&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor Degree in Engineering or equivalent practical experience.&lt;/li&gt;
&lt;li&gt;Experienced Product Manager with 5+ years of experience.&lt;/li&gt;
&lt;li&gt;Experience in Analytics or equivalent, B2B preferred.&lt;/li&gt;
&lt;li&gt;Plus: past experience in CCaaS, UCaaS or CRM.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 14pt;&quot;&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&amp;nbsp;&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Sr. Product Manager, Analytics

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;h3&gt;&lt;strong&gt;About the Team&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;Dialpad is looking for a Senior Product Manager to join our dynamic Product Management team with a focus on Integrations. In this role, you will be instrumental in driving the vision and execution of integration strategies that enhance our suite of AI-driven products, including the AI Contact Center and AI Sales solutions. You will collaborate across departments to ensure our integrations are seamless, efficient, and provide significant value to our clients.&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;Your Role&lt;/strong&gt;&lt;/h3&gt;
&lt;p&gt;As the Senior Product Manager for Integrations, you will own the end-to-end strategy for integration initiatives within Dialpad’s product portfolio. You will assess customer requirements, work with engineering and design teams, and leverage feedback from Sales and Marketing to create integration solutions that elevate our offerings in the UCaaS and CCaaS landscape. This role requires a strategic mindset, as well as tactical execution skills, to navigate the complexities of API development and third-party collaborations.&lt;/p&gt;
&lt;h3&gt;&lt;strong&gt;What You’ll Do&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Develop Deep Product Knowledge: Become an expert in Dialpad’s core products and integrations, understanding the technical capabilities and market needs.&lt;/li&gt;
&lt;li&gt;Cross-Functional Collaboration: Build strong partnerships with Engineering, Design, Sales, and Marketing teams to define and prioritize integration requirements and timelines.&lt;/li&gt;
&lt;li&gt;Integration Roadmap: Create and manage a comprehensive roadmap for integrations, coordinating release schedules across multiple teams to align with business objectives.&lt;/li&gt;
&lt;li&gt;Customer Needs Assessment: Engage with customers to gather feedback, assess integration needs, and translate those insights into actionable plans.&lt;/li&gt;
&lt;li&gt;Problem-Solving: Identify gaps in existing integration frameworks and develop solutions to enhance product functionality and user experience.&lt;/li&gt;
&lt;li&gt;Analytics Utilization: Implement metrics and KPIs to measure the performance of integrations, defining success and improvement strategies based on data analysis and customer feedback.&lt;/li&gt;
&lt;li&gt;Project Management: Lead the planning, execution, and launch of new integrations, ensuring all cross-functional teams are informed, aligned, and supportive throughout the process.&lt;/li&gt;
&lt;li&gt;Go-to-Market Strategy: Collaborate with Product Marketing to develop and execute effective strategies for communicating integration features and benefits to prospects and customers.&lt;/li&gt;
&lt;/ul&gt;
&lt;h3&gt;&lt;strong&gt;Skills You’ll Bring (Qualifications)&lt;/strong&gt;&lt;/h3&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s Degree in Engineering, Computer Science, or a related field, or equivalent practical experience.&lt;/li&gt;
&lt;li&gt;Proven experience as a Product Manager with 5+ years in product management, with a focus on integrations preferred.&lt;/li&gt;
&lt;li&gt;Strong understanding of APIs, third-party integrations, and software development lifecycle.&lt;/li&gt;
&lt;li&gt;Experience in B2B environments, ideally within CCaaS, UCaaS, or CRM spaces.&lt;/li&gt;
&lt;li&gt;Excellent analytical skills with the ability to interpret data and make data-driven decisions.&lt;/li&gt;
&lt;li&gt;Strong organizational and project management skills, with a knack for leading cross-functional initiatives.&lt;/li&gt;
&lt;li&gt;Superior communication skills, both written and verbal, with the ability to influence and collaborate with diverse teams and stakeholders.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who you are&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You are a creative, passionate and experienced Product Manager with 5+ years of experience, and a demonstrated track record of delivering exceptional product experiences in the Contact Center space and/or Analytics space.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;You learn by doing, love tackling as-of-yet unsolved problems, and take an analytical approach to arriving at the best solution. You have an entrepreneurial, goal-driven mindset, and are comfortable in an agile environment. You have excellent communication skills, and can act as a bridge between product, engineering, design, QA, marketing, and sales.&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 14pt;&quot;&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-pay-transparency&quot;&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;div&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;California&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt; the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;California Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$166,300&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$205,500 USD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;pay-input&quot;&gt;&lt;div class=&quot;description&quot;&gt;&lt;p&gt;&lt;span style=&quot;font-size: 14px;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;For exceptional talent based in &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;British Columbia, Canada&lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;&amp;nbsp;the target base salary range for this position is posted below. &lt;/span&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;/span&gt;&lt;em style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;target &lt;/em&gt;&lt;span style=&quot;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Oxygen, Ubuntu, Cantarell, &#39;Open Sans&#39;, &#39;Helvetica Neue&#39;, sans-serif;&quot;&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. &lt;/span&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;/div&gt;&lt;div class=&quot;title&quot;&gt;British Columbia, Canada Salary Range&lt;/div&gt;&lt;div class=&quot;pay-range&quot;&gt;&lt;span&gt;$129,000&lt;/span&gt;&lt;span class=&quot;divider&quot;&gt;&amp;mdash;&lt;/span&gt;&lt;span&gt;$159,267 CAD&lt;/span&gt;&lt;/div&gt;&lt;/div&gt;&lt;/div&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Sr. Product Manager, Integrations

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Product Support Engineers are obsessed with customer feedback &amp;amp; satisfaction, improving support and engineering bug resolution efficiency.&lt;/p&gt;
&lt;p&gt;Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services (e.g., video meetings, business phone system, messaging, Dialpad Ai).&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Senior Product Support Engineer, you&#39;ll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities across multiple applications. We are looking for exceptional support engineers who have the demonstrable ability to debug complex calling and meetings issues, and have the drive to learn and grow technically, solve challenging problems, and exceed customer expectations.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Triage, prioritize, and resolve or escalate tickets reported by Customer Support and other product development teams like product, engineering, and QA.&lt;/li&gt;
&lt;li&gt;Become the primary investigator of complex integrations related bugs.&lt;/li&gt;
&lt;li&gt;Own a specific production problem and/or customer request and provide active coordination between various internal teams in resolving them.&lt;/li&gt;
&lt;li&gt;Support engineering teams to deploy new features, hot fixes, upgrades/patches in production and staging environments and work closely with QA and customer support teams to schedule and test.&lt;/li&gt;
&lt;li&gt;Develop extensive documentation for both customers and internal teams to reduce troubleshooting time and drive faster issue resolution.&lt;/li&gt;
&lt;li&gt;Research, analyze, and diagnose complicated technical issues through leveraging backend systems and logging.&lt;/li&gt;
&lt;li&gt;Lead active incident management and post-incident learnings.&lt;/li&gt;
&lt;li&gt;Generate detailed dashboards and reports for facilitating the product and engineering roadmaps to identify the classes of incoming tickets and improve the product quality &amp;amp; stability.&lt;/li&gt;
&lt;li&gt;Become a subject matter expertise in one or more of the following areas: various products, technical stacks, deployment environments and tools.&lt;/li&gt;
&lt;li&gt;Partner with engineering teams to develop robust monitoring and alert detection systems that aid in expediting issue identification.&lt;/li&gt;
&lt;li&gt;Monitor application performance and make recommendations to improve overall application proficiency.&lt;/li&gt;
&lt;li&gt;Collaborate with engineering and product teams for developing internal tools, enhancing bug management workflows and automating processes to create efficiency.&lt;/li&gt;
&lt;li&gt;Start leading and/or mentoring other production support engineers on a fast growing team.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who you are&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;You consistently thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. You are a good communicator who likes helping people. You’re an expert in developing &amp;amp; improving internal support tools and processes that aid in providing a better developer experience, proactively identifying potential issues, and resolving customer issues faster.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;8+ years experience in supporting large scale distributed systems, SaaS-based solutions working with global distributed teams across multiple time zones.&lt;/li&gt;
&lt;li&gt;A technical background with excellent English written communication skills and empathy for software engineers and customers is vital.&lt;/li&gt;
&lt;li&gt;Attention to detail and a strong passion for quality – experience maintaining high quality customer facing software applications.&lt;/li&gt;
&lt;li&gt;Excellent problem solver who loves to learn and is interested in VOIP telephony, Video Meetings and working with people.&lt;/li&gt;
&lt;li&gt;You are curious and persistent. Some issues take hours or days to pin down. Also you will be self-directed and able to prioritize work so that everything that’s urgent gets done.&lt;/li&gt;
&lt;li&gt;Experience with, and/or an interest in learning, a broad array of frontend, backend languages &amp;amp; frameworks and cloud computing technologies.&lt;/li&gt;
&lt;li&gt;Strong experience with Windows, MacOS platforms, and VDI environments.&lt;/li&gt;
&lt;li&gt;Strong experience with Integrations in a Real-Time Communication Platforms:
&lt;ul&gt;
&lt;li&gt;CRM (Salesforce, Zoho, Hubspot).&lt;/li&gt;
&lt;li&gt;API platforms (Zapier).&lt;/li&gt;
&lt;li&gt;Support (Zendesk, ServiceNow).&lt;/li&gt;
&lt;li&gt;Collaboration (MS Teams, Slack).&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;li&gt;Deep understanding of networks and networking issues.&lt;/li&gt;
&lt;li&gt;Understanding of HTTP and SIP error codes.&lt;/li&gt;
&lt;li&gt;Ability to connect the dots between logs from different parts of the backend.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Our Teach Stack: &lt;/strong&gt;Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, Electron / PWA, real-time communications on WebRTC / SIP over HTTP, numerous integrations with third-party services.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

120 - Product Operations

Sr. Product Support Engineer-Integration

Product & Design

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Dialpad’s Professional Services development team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad&#39;s products with external services, including CRMs, ticketing systems and workforce management platforms which are catered to customer’s specific needs. Team works very closely with the customer, 3rd party platform and Dialpad core platform to provide custom solutions.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Using your problem-solving skills, creative development abilities and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a FullStack Software Engineer in the Professional Service team, you will architect, develop, and maintain PS applications using modern full-stack technologies including Python, Vue.js &amp;amp; GCP. You will work closely with customers, Dialpad Developer platform team and 3rd party solutions to understand integration use cases and develop custom solutions.&lt;/p&gt;
&lt;p&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;In your first 30 days:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You’ll start to network with teams you will be working closely with such as Engineering, Customer Success, and Support&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the JR Developer role and the Professional Services team&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You’ll set up development environment on your local and understand the different integration platform&lt;/li&gt;
&lt;li&gt;Learn about DialApp framework, GCP Project set up and CI-CD pipeline used Dialpad&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;In your first 60 days:&lt;/strong&gt;&amp;nbsp;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll begin to shadow your team mates calls to get a good grasp of the Dialpad’s API and integration process&lt;/li&gt;
&lt;li&gt;You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers with customer integration&lt;/li&gt;
&lt;li&gt;You’ll learn how to assist Dialpad’s customer’s integration needs&lt;/li&gt;
&lt;li&gt;Learn how to conduct discovery calls, testing solutions and the Dialpad DIgital engagement product.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;By 90 days:&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Conducting client discovery calls with Sales Representatives.&lt;/li&gt;
&lt;li&gt;Meeting with clients to discuss their software integration needs.&lt;/li&gt;
&lt;li&gt;Strategizing with the professional services team to create customized solutions.&lt;/li&gt;
&lt;li&gt;Drafting and delivering presentations on targeted products.&lt;/li&gt;
&lt;li&gt;Designing and installing customized software solutions for the client.&lt;/li&gt;
&lt;li&gt;Testing the performance of the installed solution and fixing bugs.&lt;/li&gt;
&lt;li&gt;Providing post-installation follow-ups.&lt;/li&gt;
&lt;li&gt;Developing relationships and maintaining client relations.&lt;/li&gt;
&lt;li&gt;Write clear and complete architectural design documents which are easily understood by other team members.&lt;/li&gt;
&lt;li&gt;Provide estimates on technical resources and requirements necessary to plan and begin projects.&lt;/li&gt;
&lt;li&gt;Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.&lt;/li&gt;
&lt;li&gt;You’ll create tools/ scripts that will monitor our Integration instances, which will alert us of problems that may be caused by API usage/ resources getting hogged by Integrations&lt;/li&gt;
&lt;li&gt;Give larger-scale internal demos on new applications that you have completed&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Develop and maintain Dialpad’s Integration applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Who you are:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;You&#39;re a customer centric, development minded person who has a deep comprehension of technology and developing integration solutions using Rest APIs. You really enjoy technical challenges that come with onboarding new clients. You enjoy having a voice and being a team player.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills you will bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;6+ years experience in Full-stack software engineering&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong experience in backend and front-end development, also preferably experience in any of the major cloud platforms ( GCP, AWS, Azure…)&lt;/li&gt;
&lt;li&gt;Expert in at least one of the modern Backend &amp;amp; Frontend programming languages e.g. Python, Java, node.js, React, Vue.js, typescript&lt;/li&gt;
&lt;li&gt;Strong experience Integrating with SaaS platforms using APIs.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components for both the frontend and backend.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and mentorship skills&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Nice to have: Technical Leadership skills&lt;/li&gt;
&lt;/ul&gt;
&lt;li&gt;Nice to have&lt;/li&gt;
&lt;ul&gt;
&lt;li&gt;Understanding of authentication between SaaS platforms.&lt;/li&gt;
&lt;/ul&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Our Tech Stack:&lt;/strong&gt; Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, numerous integrations with third-party services&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

150 - Professional Services

Full Stack Engineer

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Professional Services team plays an essential role in educating customers on Dialpad products. This team aligns closely with Sales, Customer Success and Support to constantly improve our product deployment and change management process.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As an Onboarding Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area, and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated by helping our customers achieve their desired objectives with buying into our advanced AI-powered products.&lt;/p&gt;
&lt;p&gt;Your combined problem solving skills, relationship-building skills, and communication skills will be crucial in hearing our customer pain points and understand where our product can meet them.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you&#39;ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Facilitate onboarding deployment for new customers and products purchased.&lt;/li&gt;
&lt;li&gt;Host end-user and admin training sessions for customers to get them educated on Dialpad products and assist with change management.&lt;/li&gt;
&lt;li&gt;Provide detailed walkthrough and train new customers with implementation and portal setup.&lt;/li&gt;
&lt;li&gt;Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others and resolving customer issues though discovery and replication.&lt;/li&gt;
&lt;li&gt;Drive customers to implement best practices.&lt;/li&gt;
&lt;li&gt;Clearly communicate product configuration set up requirements and expectations with customers.&lt;/li&gt;
&lt;li&gt;Act as the customers escalation point for any onboarding related issues.&lt;/li&gt;
&lt;li&gt;Work on ad-hoc tasks as necessary.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you&#39;ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;At least 2-3 years of working experience in Customer Onboarding, Software Implementation and Account Management.&lt;/li&gt;
&lt;li&gt;At least 1 year experience configuring, updating and supporting VOIP solutions.&lt;/li&gt;
&lt;li&gt;Preferable with experience in chat, handling multiple windows.&lt;/li&gt;
&lt;li&gt;Excellent English communication skills.&lt;/li&gt;
&lt;li&gt;Strong customer service orientation.&lt;/li&gt;
&lt;li&gt;Ability to work independently with minimal management guidelines.&lt;/li&gt;
&lt;li&gt;Organized, detail oriented and self-motivated.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Who you are&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS implementations but you have worked with customers and helped with their initial setup, and user adoption. You are eager to learn Dialpad and new technologies. You bring your SaaS experience to the Professional Services team.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits&lt;/strong&gt;&lt;strong&gt; and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional Development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

152 - Customer Onboarding 

Onboarding Specialist

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;About the team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a crucial component within the expansive Professional Services organization, Dialpad’s Project Management team is instrumental in the success and retention of our customers starting on day 1 of their Dialpad journey.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Dialpad’s Professional Services team is essential in educating and onboarding customers on Dialpad products. This team aligns closely with Sales, Customer Success, and Support to improve our product deployment and change management process.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Project Manager, you will own the full deployment process for your customers and play a crucial role in setting your customers up for success. Throughout each engagement, you will lead the customer through the Dialpad Deployment Methodology, managing all aspects of their deployment. From the initial call to the final interaction, you&#39;ll have the opportunity to dazzle and support our clients at every step, making a lasting impact with each connection. You will be a subject matter expert, providing all customers with a world-class experience.&lt;/p&gt;
&lt;p&gt;This position reported to our Senior Manager, Professional Services, and would be near one of our Dialpad hub locations.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;You’ll master the Dialpad deployment methodology and the various tools you will use to assist our customers during deployment.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You’ll lead deployment projects with customers in all segments implementing all Dialpad products and features, all focused on Dialpad Ai.&lt;/li&gt;
&lt;li&gt;You’ll use various cloud platforms and tools to manage, track, and monitor your projects and customer health.&lt;/li&gt;
&lt;li&gt;You’ll host admin training sessions for our customers, help configure integrations, support provisioning devices on Dialpad, and troubleshoot complex issues.&lt;/li&gt;
&lt;li&gt;You’ll set clients up for success on their new communications platform.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;You’ll Partner with Dialpad Solution Architects to form a deployment team dedicated to customer success and project delivery.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#39;s degree or equivalent practical experience working with SaaS products.&lt;/li&gt;
&lt;li&gt;PMP/PMI certification would be a plus.&lt;/li&gt;
&lt;li&gt;5 - 7 years of previous Project Management experience, preferably in the VoIP or CCaaS or Telephony industry.&lt;/li&gt;
&lt;li&gt;Prior experience working with Smartsheets or a similar project-tracking platform.&lt;/li&gt;
&lt;li&gt;Thorough and detailed project hygiene to track all hours, and project tasks.&lt;/li&gt;
&lt;li&gt;Ability to lead project meetings, hold customers accountable, and have your finger on the pulse of multiple simultaneous customer projects.&lt;/li&gt;
&lt;li&gt;Expertise with Microsoft Office 365, G-Suite, Salesforce, Jira, and other cloud platforms.&lt;/li&gt;
&lt;li&gt;Ability to work cross-functionally, collaborating with Support, Customer Success, Marketing, Product and other teams when needed.&lt;/li&gt;
&lt;li&gt;Prior experience consulting with C-level executives and upper management to communicate implementation project issues, solutions, and workarounds.&lt;/li&gt;
&lt;li&gt;Exceptional escalation management and change management skill set.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Tempe, AZ

Project Manager

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;&lt;strong&gt;About Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Ai that means business&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit&amp;nbsp;&lt;a href=&quot;http://dialpad.com&quot;&gt;dialpad.com&lt;/a&gt; to learn more.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;strong&gt;The team&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Dialpad’s Professional Services team plays an essential role in educating and onboarding customers on Dialpad products. This team aligns closely with Sales, Customer Success and Support to constantly improve our product deployment and change management process. Dialpad’s Professional Services advanced application development team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad&#39;s products with external services, including CRMs, ticketing systems and workforce management platforms which are catered to customer’s specific needs. Team works very closely with the customer, 3rd party platform and Dialpad core platform to provide custom solutions.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Your role&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;As a Software Developer, you’ll architect, develop, and maintain PS applications using modern full-stack technologies including Python, Vue.js &amp;amp; GCP. You’ll work closely with customers, the Dialpad Developer platform team and 3rd party solutions to understand integration use cases and develop custom solutions.&amp;nbsp; You’ll also help create reusable applications and components that do help in achieving customer use cases or professional services work. In addition, you’ll help bring strong experience in backend and front-end development, also preferably experience in any of the major cloud platforms.&lt;/p&gt;
&lt;p&gt;This position reports to our Manager Software Engineer Professional Services and has the opportunity to be based in our Buenos Aires Argentina Office&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;What you’ll do&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;As a Software Engineer in the Professional Service team, you will architect, develop, and maintain PS applications using modern full-stack technologies including Python, Vue.js &amp;amp; GCP&lt;/li&gt;
&lt;li&gt;You will work closely with customers, Dialpad Developer platform team and 3rd party solutions to understand integration use cases and develop custom solutions&lt;/li&gt;
&lt;li&gt;Conducting client discovery calls with Sales Representatives&lt;/li&gt;
&lt;li&gt;Meeting with clients to discuss their software integration needs.&lt;/li&gt;
&lt;li&gt;Strategizing with the professional services team to create customized solutions.&lt;/li&gt;
&lt;li&gt;Drafting and delivering presentations on targeted products.&lt;/li&gt;
&lt;li&gt;Designing and installing customized software solutions for the client.&lt;/li&gt;
&lt;li&gt;Testing the performance of the installed solution and fixing bugs.&lt;/li&gt;
&lt;li&gt;Providing post-installation follow-ups.&lt;/li&gt;
&lt;li&gt;Developing relationships and maintaining client relations.&lt;/li&gt;
&lt;li&gt;Write clear and complete architectural design documents which are easily understood by other team members.&lt;/li&gt;
&lt;li&gt;Provide estimates on technical resources and requirements necessary to plan and begin projects.&lt;/li&gt;
&lt;li&gt;Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.&lt;/li&gt;
&lt;li&gt;You’ll create tools/ scripts that will monitor our Integration instances, which will alert us of problems that may be caused by API usage/ resources getting hogged by Integrations&lt;/li&gt;
&lt;li&gt;Give larger-scale internal demos on new applications that you have completed&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Develop and maintain Dialpad’s Integration applications using modern technologies.&lt;/li&gt;
&lt;li&gt;Write clean, modular, and maintainable code using best practices along with unit tests.&lt;/li&gt;
&lt;li&gt;Participate in code reviews to ensure code quality, maintainability, and scalability.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Skills you will bring&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;3+ years experience in Full-stack software engineering.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong experience in backend and front-end development, also preferably experience in any of the major cloud platforms ( GCP, AWS, Azure…).&lt;/li&gt;
&lt;li&gt;Expert in at least one of the modern Backend &amp;amp; Frontend programming languages e.g. Python, Java, node.js, React, Vue.js, typescript.&lt;/li&gt;
&lt;li&gt;Strong experience Integrating with SaaS platforms using APIs.&lt;/li&gt;
&lt;li&gt;Experience with building reusable and modular components for both the frontend and backend.&lt;/li&gt;
&lt;li&gt;Experience with Agile development methodologies.&lt;/li&gt;
&lt;li&gt;Strong debugging and troubleshooting skills.&lt;/li&gt;
&lt;li&gt;Strong communication and mentorship skills.&lt;/li&gt;
&lt;li&gt;Nice to have: &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&lt;br&gt;
&lt;ul&gt;
&lt;li&gt;Technical Leadership skills.&lt;/li&gt;
&lt;li&gt;Understanding of authentication between SaaS platforms.&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Our Tech Stack:&lt;/strong&gt; Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, numerous integrations with third-party services.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Dialpad benefits and perks&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Professional development&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Education&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We believe in your future as much as you do! That&#39;s why we offer a yearly stipend for continued learning and education expenses.&lt;/p&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;Culture&lt;/strong&gt;&lt;br&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Compensation and equity&lt;/strong&gt;&lt;br&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;At Dialpad, we are passionate about&amp;nbsp;&lt;strong&gt;Doing the Right Thing.&lt;/strong&gt;&amp;nbsp;This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can&amp;nbsp;&lt;strong&gt;Work Beautifully&lt;/strong&gt;,&amp;nbsp;&lt;strong&gt;Delight Our Users,&amp;nbsp;&lt;/strong&gt;and&amp;nbsp;&lt;strong&gt;Innovate Continuously&lt;/strong&gt;&amp;nbsp;to bring our world-class product to life.&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;/p&gt;
&lt;p style=&quot;text-align: left;&quot;&gt;&lt;em&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;
&lt;p style=&quot;text-align: center;&quot;&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;&lt;/div&gt;

Choose your language

Contact us

Contact Support

Contact Sales

Ai Products

Customer Engagement

Sales Intelligence

Ai Collaboration

Platform

Open Ecosystem

Solutions

By Business Type

BY INDUSTRY

Resources

Choose your language

Contact us

Contact Support

Contact Sales

Open Opportunities

Sales

Don't see what you're looking for?

Email [email protected]