12 contact center best practices: Lessons gained over 20 years
Learn about contact center and call center best practices, with this step-by-step guide from a call center veteran with over 20 years in the industry. >>>
Support Development Coordinator
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Learn about contact center and call center best practices, with this step-by-step guide from a call center veteran with over 20 years in the industry. >>>
Support Development Coordinator
A customer service scorecard helps you objectively and accurately evaluate customer interactions. They're a great addition to your call center QA toolkit
VP of Support
Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.
Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases.
Understanding how to analyze the customer experience is essential. LEARN MORE about how to use CX analytics with tips from our Support supervisors. >>>
Team Lead, Support QA and Development
You can use voice analytics software in your contact center to record, transcribe and analyze calls. Discover how voice analytics can transform your business.
Applied Scientist, AI Engineering
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Check out 15 top call center KPIs (Key Performance Indicators) to help you keep your customer support on track and ensure agents stay productive.
Director, Tier 1 Support and Development
Learn about healthcare call center best practices with these real-world examples from organizations like Fenway Health. Improve your patient experience!
Director of Content
It can be hard to pick the best customer engagement software for a business. LEARN MORE about the top 13 that cover every step of the customer journey.
VP of Customer Experience