A contact center enables direct contact with customers via multiple communication channels, typically powered by a software solution like a CCaaS platform.
Call analytics is the process of collecting, analyzing, and acting on data related to your business calls. Learn how marketing, CS, and sales teams can benefit.
Contact center IVRs use telephony technology to auto-route callers through preset responses, which leads to much faster call resolutions. LEARN MORE >>
You don’t have to rely on customer obsession to deliver great customer experiences. Learn more about how to achieve CX priorities, without getting obsessed.
Understanding how to analyze the customer experience is essential. Learn more about how to use CX analytics with tips from our Support supervisors. >>>
