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Building Dialpad Ai's ASR functionality

Learn about what Word Error Rate is, what it has to do with AI transcription tools, and why a high WER is so hard to achieve.

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What is Word Error Rate (WER)? On AI transcription accuracy

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

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Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

Out-of-the-box Ai

DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

Built for business

Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

Always accurate

With DialpadGPT, the possibilities are endless. We’re always releasing new features and integrations.

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Grow top-tier support and sales teams—all in one Ai-powered customer communications platform.

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An all-in-one customer communication platform with Ai that takes notes, delivers insights, and helps your team stay productive.

Dialpad Connect

Cloud-based support and contact center solution with Ai that helps expedite onboarding, simplify coaching, and delight customers.

Dialpad Support

Cloud-based sales outreach solution with Ai that automates playbooks, gives in-call coaching, and helps your team win.

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Learn about AI, how it works, and how it's built in these blog posts by a collective of ASR team members at Dialpad.

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Empower teams and deliver an exceptional customer experience with the all-in-one Ai-powered customer communication platform.

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