The Contact Centre Playbook

Whether your team is putting together its first contact centre or overhauling your existing one, this playbook breaks down everything you’ll need to know—tried and tested by five pros.

We’ll cover:

• A step-by-step guide to setting up a contact centre

• Hiring, onboarding, and managing agents

• Four essential tools every contact centre needs

• Measuring quality and performance

Get it below. (And check out the sequel, The Contact Centre Playbook 2.0!) 👇