A modern enterprise communication solution

What is enterprise communication?

Enterprise communication is a bit different from your usual business communications in that it comprises a lot more than a typical business communications solution.

Most people think of VoIP phone systems, or even unified communications platforms—and while both of these are key parts of enterprise communications, they must be able to be deployed on a much larger, global scale.

For example, a good enterprise communication solution should be able to easily support thousands, not hundreds, of company employees and help the organization stay compliant (with HIPAA, GDPR, and other regulations).

A robust and advanced enterprise communication solution

Enterprise communication management tips

Make sure you get the most from your enterprise collaboration software

When it comes to enterprise communications solutions, there are a few key strategies that can help you get the most out of your software.

First, make sure to carefully consider your needs and objectives before selecting a solution. There is a wide range of enterprise communication software on the market, and not all solutions are created equal. Take the time to assess your specific needs in order to select a solution that will best meet them.

Many enterprise communication software solutions come packed with a variety of features, but if you don’t use them, you won’t be getting the full benefit of the solution. Again, take the time to assess your needs and determine which features will be most useful for you and your team.

On a related note, make sure that your enterprise communications solution is easy to use. To get the most out of any new app or tool, your employees have to actually use it—and they’re unlikely to do this if it’s not user-friendly.

Why global organizations choose Dialpad for their enterprise communication solutions

There are so many enterprise communication systems out there. Why Dialpad? Great question.

Dialpad makes it easy to scale

Whether you’re hiring or expanding to new countries (or both), being able to set up new hires with their communications tool quickly is essential.

With Dialpad, this workflow is very simple for IT teams and admins. Need to add new agents or manage phone numbers? Just log into your account online and do that from your dashboard:

With traditional phone systems, it can take days or even weeks to get new employees something as basic as a phone number. Not with Dialpad. Take ClassPass, for example, which has over 400 employees around the world—and only a two-person IT team. Randy, their IT Manager, can set up new hires in minutes. (Not many enterprise phone systems can do that!)

High-quality calls, all around the world

With a unique dual-cloud architecture and global voice network, Dialpad is designed to provide clear, crisp phone calls around the world. And unlike legacy telephony providers, it can do this with a much higher level of efficiency, needing fewer data centers to provide the same—or in many cases, better—quality of calls.

A fully integrated UCaaS + CCaaS solution

Instead of paying multiple bills to multiple vendors, Dialpad’s platform brings all of your organization’s communication technologies into one ecosystem. You can save as much time, money, and resources by cutting down on other enterprise communication tools and just stick with one platform that delivers the same results.

No whitelabelling, no reselling. Whereas many established service providers or enterprise communication solutions have either a UCaaS or CCaaS platform and add the other piece via a reselling agreement with another software provider, Dialpad has built both its UCaaS and CCaaS solutions in house.

That means one login, one account, and one cohesive user interface for all agents, supervisors, and employees.