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A flexible, easy-to-use platform

Contact center for retail industry

Managing retail contact center teams? With Dialpad's AI-powered customer engagement platform, you can gather customer feedback instantly, get support calls transcribed in real time, and provide an excellent customer experience. See how it works with a demo!

Dialpad's Ai Agent Assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call.
Screenshot of porting a phone number from Dialpad's online dashboard
Call volume heat map Single Item Card v2
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Screenshot of Dialpads integration with Salesforce
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Screenshot of business text messaging features in Dialpad's desktop and mobile applications
Screenshot of Dialpad Ai transcribing a phone call in real time
Screenshot of Dialpads call routing options
More on WFM
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Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of Dialpad’s analytics dashboard featuring predictive AI-powered CSAT insights
Single Item Card Adding New Agents to CC Team v2