Hotel phone system
Where your teams feel right at home
Hotel phone system, or unified communications platform?
A hotel phone system has a number of unique functions. It has to connect to your hotel property management system (PMS), be able to connect employees who are away from the front desk, block incoming calls, and more.
A traditional analog hotel phone system can be cumbersome—for example, it needs landlines, phone lines, space to store the system hardware, and space is a precious commodity when you're running a hotel. Not to mention needing onsite maintenance, IT support, and robust security, all of which is paid for and managed by you. And after all that work, you can only communicate through phone calls—no messaging or video calls.
A better option for modern hotel services? A unified communications platform that lets you communicate internally and with guests through different channels, like live chat, video conferencing, and of course, phone calls.
Plus, with a unified communications platform, you only need to worry about connecting to the internet to access it. You can offer your hotel staff the mobility they need to do their job while still being able to help guests wherever they happen to be. Think of a hospitality business phone system, with superpowers.
Looking for the best hotel phone system? Dialpad gives you more than just calls
Easy setup
You can be up and running in minutes with Dialpad. Not only that, you can manage users, assign phone numbers, and control settings for different offices (or hotels), with just a few clicks. Need to spin up a new location, or remove users after high season is over? Easy. You can adjust all of that, again, from your online dashboard.
Truly unified communications
Dialpad's hosted phone system gives you a phone system, video conferencing, instant messaging, SMS, —all in one digital workspace. You even have the option to add a contact center with omnichannel support options like a self-service chatbot, social media, and live chat—perfect for keeping up with hotel guests around the clock.
Customizable caller ID
Dialpad makes it easy to personalize the caller ID that shows up when you call from the app. This is perfect for hotel businesses with multiple locations—simply pick the hotel location you want to show up on the caller ID when you call a guest or location, even when you're calling on the go from your personal cell phone.
Robust call management
Dialpad comes with all your essential customer service-centric call management features like call routing, IVR routing, built-in call analytics, and call waiting. Running a contact center? You can also monitor calls, barge calls to help agents, and even whisper advice on the call without the guest on the other end of the line hearing!
Integrations with your favorite tools
Dialpad integrates with a wide range of CRMs and business software, like Salesforce, HubSpot, and Google Workspace. Using a niche tool or reservation system? No problem, Dialpad's open API means you can build custom integrations with these apps too.
Check in to a better hotel phone system
Try Dialpad's unified communications platform for free for 14 days! Or, take a self-guided product tour to play around with the app yourself!
Built-in AI
What's truly unique about Dialpad is its artificial intelligence, Dialpad Ai. Not only can it transcribe calls (in real time), it can also do live sentiment analysis for calls so managers can jump in before conversations go south and even pop up Real-Time Assist (RTA) cards on agents' screens. You can customize these RTA cards with helpful talking points and set them to trigger on agents' screens automatically when certain keywords (like "summer season prices") come up on calls!
Custom call routing
Want to set up a "Press 1 for new reservations, 2 for existing reservations..." menu? You can do that in minutes (without IT help) in Dialpad, and you can even prioritize VIP guests' calls to be answered first, set up skills-based routing to send calls to the right staff members, and more. Best of all, guests don't have to wait on hold at all—with in-queue callback, they can set up a callback option and go about their day.
Flexible call forwarding
Hotels are busy places—if everyone at the front desk is occupied, a flexible call forwarding service like Dialpad's can help you to never miss a call again. Add up to five call forwarding numbers from your Dialpad dashboard to automatically send calls to external telephone numbers, landline numbers, or mobile phone numbers.
Built-in call analytics
Whether you're running a small business like a bed-and-breakfast or a large hotel chain, call analytics can help you optimize your service. Dig into call volume patterns on your real-time analytics dashboard in Dialpad and see how many missed and abandoned calls you're getting, your average speed to answer, and more
Unlimited call recording
Want to improve your training or customer service? With Dialpad, you can choose to manually record individual customer calls or automatically record every conversation. You can even set up your own custom greeting advising callers that calls are recorded or choose from a selection of pre-made greetings.
🛏️ Dialpad tip:
Dialpad has strict security and encryption standards, and you can choose to set up a custom recording retention policy to retain data for only a certain amount of time. We have customers in a range of regulated industries, like healthcare and law, that are using Dialpad Ai and our call recording features while staying compliant!
Improve your guest experience with Dialpad’s hotel phone system
Between booking reservations, wake-up calls, room service, and more, your choice of hotel phone system is key to the success of your hospitality business.
Today's hotels are leaning toward robust communications solutions that can handle different communication channels beyond phone calls, help you manage the demands of your guests, and support your hotel staff.
With Dialpad, you get more than just a telephone system—you get a hospitality solution that lets you connect with customers on multiple channels like SMS, social media, video meetings, and more, all on one platform. Try it now!
More than a hotel phone system
See how your hotel can use Dialpad to take phone calls, have video meetings, send SMS + team messages, and even handle social media messages—all in one omnichannel platform! Book a personal walkthrough of the product with our team, or take a self-guided interactive tour and play around with it on your own!