a guide

Customer satisfaction factors

Learn about the key factors that influence customer satisfaction, and how you can keep your customers and prospects happy. Or, if you're looking for a contact center solution that can help with this, get a demo of Dialpad's AI-powered customer engagement platform!

A customer on the phone with a company, with Dialpad's predictive Ai CSAT feature overlaid on top

Screenshot of Dialpad CSAT surveys providing key insights to improve customer experience boost loyalty and understand your

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Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center

Screenshot of Dialpads integration with Salesforce

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Improve your customer satisfaction with Dialpad

See how Dialpad is designed to help customer support teams keep customers happy—proactively. Book a demo, or take a self-guided interactive tour of the app on your own!