VoIP services

The importance of getting the right VoIP service provider

Your business phone system is a vital piece of technology. From sales, to support, to all your internal communications, every department needs functional communications. Choosing the right option among many VoIP service providers isn’t easy.

The first step is looking at your own business needs. Which departments need the most advanced features? Which services do you need to integrate? Are you looking for enterprise VoIP or a small business alternative? What level of support availability do you need from your provider?

Fixed and ongoing costs will be an important factor in your choice. If you’re a growing business, then you’ll need to look for a solution that can scale with you. Not all providers handle scaling call volumes in the same way.

Look for a VoIP phone service that can integrate with your existing systems, like your CRM (think Salesforce or HubSpot) or helpdesk software. This will benefit your unified communications strategy. The more your solution can integrate, the less likely you’ll need to make costly changes in the future.

VoIP services (and more) that you get with Dialpad's UCaaS platform

Why should you choose Dialpad for your VoIP phone service?

Dialpad gives you far more than just a VoIP phone service, and that’s only one of many reasons to trust us with your business communications:

Quick and easy deployment

One common worry when transitioning to a new VoIP phone system is the major disruption it can cause. Dialpad is simple to set up and install. It’s also easy to add new users and intuitive to use. We aim to make your transition as smooth as possible.

Our dedicated support and training, backed up by a comprehensive online help centre, makes onboarding quick and easy.

You can use your existing number

When you switch to a new VoIP service, the last thing you want is to change all your business numbers. With Dialpad, you can automatically port existing landline, mobile and freephone numbers. And, you can still set up a new VoIP number if you’d like.

Fully integrated contact centre functionality

DIalpad’s aim is to provide truly unified communications. This means access to all your internal and external comms in one place. The Dialpad platform offers fully integrated contact centre functionality powered by proprietary AI technology.

So, whether your managers need to access cutting-edge contact centre tools or start a virtual team meeting, they can do it all from the same place.

The flexibility of the Dialpad platform means that office communications can be also accessed from anywhere. It’s ideal for startups, small businesses with on-premises teams and global teams of remote workers alike.

Boosting business communications with Dialpad: Offering more than even the best VoIP service

When it comes to which VoIP providers UK businesses prefer, those that actually provide UCaaS platforms—like Dialpad—are taking the lead. As well as offering big cost savings compared to traditional PBX or other legacy systems, unified communications solutions support modern customer-focused account management.

Traditional VoIP functions such as automatic call routing, forwarding and call recording are just part of the package. Dialpad’s integrated contact centre functionality enables your teams to provide consistent service across all your comms channels.

Bringing your communications into one unified platform lets your business provide the best possible customer experience. Hosted VoIP is one option for modern communications, but UCaaS goes one step further as it’s an all-in-one solution.