“Dialpad helps us connect over 700 buildings and 16,000 conference rooms worldwide.”
CHAD PIERCEHEAD OF BUILDING TECHNOLOGYCLOUD CONTACT CENTRE
UK's Most Advanced Contact Centre
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Loved by global brands big and small
Designed for agents & customers
Effortless setup
Deploy new contact centres and set up agents in minutes.
Real-time speech analysis
Get the quickest, most accurate Ai-powered, live call transcriptions in the industry.
Real-time coaching
Equip managers with Ai-powered tools so they can intervene when needed.
Interactive Voice Response
Easily define and customise IVR menus based on key (DTMF) or voice.
Digital customer engagement
Deliver personalised customer experiences across any digital channel.
No-code virtual agents
Provide your customers with instant answers with Ai-powered, self-service chatbots.
All in one beautiful agent workspace
Connect with customers everywhere
Make it effortless for agents to track customer conversations across channels like WhatsApp and Facebook Messenger in one workspace. Built-in Ai also empowers your digital agents to solve requests quicker by automating workflows and surfacing relevant suggestions.
Deliver self-service experiences at scale
Meet customers where they are by supporting every digital channel. And provide a personal touch, even as you scale, by using automation and Ai-powered chatbots.
Manage costs and optimise performance
Dialpad offers advanced workforce engagement management (WEM) capabilities to help with quality management, forecasting, agent scheduling, and behaviour adherence.
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