ONE UNIFIED AI PLATFORM

Ai that works for you

Trusted by 30,000 customers in 140+ countries

Meet our Ai-powered customer intelligence platform

Screenshot of Dialpad Ai transcribing a phone call in real time

Ai Contact Centre

The world’s most advanced customer engagement platform

Ai Sales Centre

Outbound sales with live coaching at every step

Ai Voice

The most intelligent business phone system

Screenshot of an ongoing video conference call

Ai Meetings

One-click video meetings with live Ai transcriptions

Dialpad Ai is designed for everyone

Maximise the potential of your conversational data with built-in Ai across every call, meeting, and customer conversation.

Screenshot of an ongoing phone call on the Dialpad desktop app

Ai for agents

Enhance customer experiences with tools like real-time coaching and live Ai agent assists. Plus, our Ai CSAT feature provides a comprehensive view of customer satisfaction.

Ai for sellers

Accelerate deals with a useful Ai assistant that coaches sellers during live calls, surfaces relevant scripts, and composes automatic email follow-ups.

Ai for teams

Our built-in Ai transcribes calls and meetings, takes notes, and tracks action items in real time—allowing you to stay focused on collaborating with your team.

DIALPAD Ai

Experience industry-leading conversational Ai

Dialpad Ai is a native, omnichannel Ai engine that is available across every single Dialpad product. It is self-learning and adapts to your business and its specific use cases in real-time. This means you will receive unparalleled accuracy when our Ai generates call transcripts, call summaries, real-time assists, and more.

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Screenshot of Ai-curated call summary and outcome

Screenshot of Dialpad Ai transcribing a phone call regarding a change to an existing order

AI CONTACT CENTRE

Equip all your support agents with a live Ai assistant

Guide agents exactly when they need it with Ai coaching and real-time assistance. Dialpad Ai immediately recognises specific spoken keywords and surfaces useful content like scripts and step-by-step guides—allowing agents to resolve requests more efficiently. Managers can also monitor live sentiment during customer calls, view ongoing transcripts, and jump in to help when needed.

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AI SALES CENTRE

Accelerate deals with Ai-enabled sellers

Empower sellers during calls with powerful Ai that transcribes conversations, offers live coaching, and analyses sentiment. Our Ai Assist feature also connects your sellers to the right information in real-time—ranging from objection handling scripts to billing updates—allowing them to stay focused on advancing deals.

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Screenshot of Dialpads real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call

AI VOICE AND AI MEETINGS

Collaborate with all your global teams

Improve team workflows with features like live transcriptions, action item tracking, and automatic note-taking. After every call or meeting, you will also receive an Ai-generated recap, including a call summary, recommended action items, and pre-written follow-ups. It is now easier than ever for your global teams to stay connected and work together on building the ‘next big thing.

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AI NATIVE PLATFORM

All on Dialpad’s proprietary Ai engine

Automatic speech recognition (ASR)

Dialpad Ai instantly transcribes spoken words into written text and identifies the speaker. After every call or meeting, you will receive a detailed transcript, which you can refer back to at any time.

Natural language processing (NLP)

Our real-time transcription engine has analysed over 5B minutes of conversation with industry-leading accuracy. It is self-learning, meaning it can adapt in real-time to your specific business needs.

Semantic search

Dialpad Ai understands the intent behind a user’s question and automatically delivers more relevant search results. This technology powers features like our Ai Assist for sellers and agents.

Generative Ai

Dialpad + ChatGPT provide deeper conversational insights. Our Ai Recap feature generates a concise summary of every conversation and highlights relevant action items.

THE ROI OF AI